FRMODA.COM Reviews 

6,231
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I have been an FR Moda customer for a few years now and they have never disappointed. They stock high end fragrances with big discounts, delivery charge to the UK is not the cheapest but their prices... See more

Rated 5 out of 5 stars

Can always find something that I want they have 100% authentic fragrances dipping is great too would recommend them to anyone

Rated 1 out of 5 stars

Be aware not rejecting parcel. I rejected end on Jul,Frmoda signed the parcel but this is Mid Nov, after constant following up, I gave up. Lost nearly £200. I might just keep it. This ridiculous way... See more

Rated 5 out of 5 stars

I always have order from FROMODA and all of their products is authentic and reasonable prices. Great customer service and fast shipping. Honestly FROMODA is the best company I have ever ordered from... See more

Company details

  1. Shoe Store
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Perfume Store

Written by the company

FRMODA è una piattaforma e-Commerce nel mondo del Luxury Fashion che offre un’esperienza di shopping online esclusiva. Più che un semplice retailer: abbigliamento, scarpe, borse, accessori e occhiali per Uomo e Donna dei Top Designer e Brand emergenti, tra cui Golden Goose, Moschino, Emporio Armani, Philippe Model, Veja, Dsquared2, Alexander McQueen, Philipp Plein, Versace Jeans Couture, Love Moschino, Dolce&Gabbana, BARROW, Karl Lagerfeld, EA7, Stella McCartney, Pinko, Palm Angels, Pin1876 by Botto Giuseppe, Calvin Klein e tanti altri. Prodotti Luxury nei mondi Beauty, Home & Decor e Wine: nel mondo Beauty profumi di nicchia, cosmesi di alta gamma e prodotti per capelli; nella categoria Wine emergono le migliori annate di Champagne e ricercati Vini Francesi. In particolare, la gamma di profumi di nicchia presenta le fragranze più ricercate, ad esempio Tom Ford, Kilian, Xerjoff, Clive Christian, Vilhelm Parfumerie, Boadicea The Victorious, Milano Fragranze, Nobile 1942, Alexandre.J, Nicolai, Perris Monte Carlo, The Spirit of Dubai, Jeroboam, Oman Luxury, Jovoy Paris, Stephane Humbert Lucas, Orto Parisi, Nasomatto, Aedes de Venustas, Floraïku Paris, Lorenzo Pazzaglia, Parfums de Marly, Initio Parfums Privés, Born to Stand Out, Pantheon Roma, Alex+.


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4.1

Great

TrustScore 4 out of 5

6K reviews

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4.1

All reviews

(6,231)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay clear of this merchant

Order Number:18000106062
Was placed on the 20th of July 2025 I've read the negative reviews and the responses from this company and their justification for not responding to customers. I've emailed you guys numerous times pertaining my order NO RESPONSE. But you'll come here on the reviews and respond with silly excuses about why customers haven't received the merchandise nor a response from you after they've/ we've contacted you via email. This will definitely be my last time shopping with this place of poor business practices. I'd rather spend more money elsewhere with a company that knows how to properly and professionally conduct business. Maybe you guys should stop doing online orders all together because from what I've read from your responses if it's not a strike from the courier it's a manufacturer not having the item etc, but this isn't valid reasoning why you don't respond to the customer's via email. If a order is placed and items not shipped or received, you should respond promptly to your customers on your customer service contact on your website NOT HERE ON REVIEWS. You're only responding here because potential future customers will see these negative reviews. You're a fraud company that needs to go out of business and will eventually if you dnt learn to value the customer.

July 19, 2025
Unprompted review
FRMODA.COM logo

Reply from FRMODA.COM

Dear customer,
We apologise for the situation you encountered.

Having looked into your case in depth, I see that your order took 10 business days to be processed as the item was not in stock at our main warehouse at the time you placed your order.

We understand that this is not ideal, but unfortunately, the delivery times of our suppliers prevented us from processing the order any faster. This information was clearly indicated on the product page and in the Shipping section of our website, where the difference between order management time and delivery time is explained transparently.

There is also a 'order management time' filter on our website, which allows users to filter products with the fastest shipping. For example, there are currently 1,500 products that can be shipped within one business day.

After processing your order, we handed it over to the courier for delivery in line with the indicated timelines. From the tracking code, we can see that it is on its way to you.

We apologise for the situation with our customer service and for the delayed response.

We hope to welcome you again soon for a better shopping experience.

Kind regards,
FRMODA

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Rated 1 out of 5 stars

Lack of response and shipping

It has been a couple of days since I ordered two perfumes and yet I haven’t received any updates I tried to contact them by email but no response. If you are ordering from them please be aware that the shipping process might take up to 3 weeks because it almost been a week I ordered mine and yet no delivery has been done.

July 19, 2025
Unprompted review
Rated 3 out of 5 stars

Still waiting for my order to be…

Ordered a niche perfume for £173 Still waiting for my order to be dispatched, ordered on 12/7/25 they advised 10 days to ship, today is 24/7/25 and item still say processing, sent 2 emails to customer service and received no response.
***Further update: today is the 28/7/205 item still not dispatched and I have sent a further 3 emails to customer service with no response… rang customer service on 28/7/25 for an update and received no answer. @frmoda.com It is good practice to notify customers of delays in dispatch items!
*** Further update: 2 further emails sent to customer service on 1/8/2025 emails ignored so contacted my bank and asked for full refund as fully lost patience,
*** further update: received email from customer service on 5/8/2025 saying problems with the supplier and not sure of delivery date and asked if I would like a refund or to wait for the order, I responded to wait, and then received further email on same day advising item should be dispatched in next 3-4 days… on 7/8/2025 received email that item has been dispatched …. Item delivered on 12/8/2025 , no issues with item, packaged well and as expected.

July 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Good communication

Good communication. Plenty of info about purchase in emails. Super fast delivery. Came a day earlier than expected. Well packaged!

July 11, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
We would like to thank you for taking the time to share your wonderful feedback with us.

It is very important for us to know that you had a positive experience with us and we hope that you will continue to choose us as your final destination for your online shopping.

Kind Regards,
FRMODA

Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick delivery and an excellent price. Cannot be beaten

July 14, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
Thanks for your purchase on FRMODA and for the time you spent reviewing our service.

Kind Regards,
FRMODA

Rated 5 out of 5 stars

Fantastic service

Fantastic service, will be buying again from here. This is my 3rd purchase and never had any issues ❤️

July 10, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
We read your review with great enthusiasm.

Our commitment is always designed to improve our customers' experience and your comments motivate us to do better and better.

Thank you for your trust!

Kind Regards,
FRMODA

Rated 5 out of 5 stars

Super quick international shipment

Super quick international shipment and a very good price.

July 9, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
We are very grateful for your positive review.

Your words encourage us to continue working with dedication to provide an excellent shopping experience. Thank you for being a customer of FRMODA.

Kind Regards,
FRMODA

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Rated 5 out of 5 stars

Excellent products

Excellent products! fast delivery !! Excellent prices compared to US retails

July 11, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
Many thanks for your amazing feedback!

Our customers' satisfaction stands as one of our priorities and we cannot wait to continue striving your fulfilment.

Kind Regards,
FRMODA

Rated 5 out of 5 stars

great and legit

great and legit

July 9, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
We would like to thank you for taking the time to share your amazing review with us. It is of utmost importance to us to know that you enjoyed shopping with us.

Kind Regards,
FRMODA

Rated 5 out of 5 stars

Easy to order

Easy to order - fast delivery - and perfect package!

July 10, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
Thanks for your purchase on FRMODA and for the time you spent reviewing our service.

Kind Regards,
FRMODA

Rated 4 out of 5 stars

Really good but slightly slower…

Really good but slightly slower dispatch than expected. Would still recommend.

July 9, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
Your comments are very valuable to us.

It's with great pride that we are sharing your feedback with our relevant department to further improve your shopping experience on our e-commerce site.

Kind Regards,
FRMODA

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Rated 3 out of 5 stars

Thanks Frmoda for Boadicea fragrance

For UK buyers, please be aware that we are going to pay duty charges, I just paid 86£ for two bottles of fragrance but still have to Thank Frmoda for Boadicea fragrance, the fragrance are original and have a great discount, it took couple of weeks for delivery but customer services replied my email and informed me with date of delivery. I will not buy again based on duty free cost added. I will use UK retailers in the future.

July 8, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
Hearing such a positive experience about our products and service makes us very happy! Striving for the best for our customer, we hope to see you again for your nex purchase on our luxury e-shop.

Kind Regards,
FRMODA

Rated 4 out of 5 stars

Their delivery charges are extremely…

Their delivery charges are extremely expensive but it sometimes balances out if you find a good price on the product you want. To the UK the delivery was just under a week and tracking updates all the way.

July 8, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
We would like to thank you for taking the time to share your wonderful feedback with us.

It is very important for us to know that you had a positive experience with us and we hope that you will continue to choose us as your final destination for your online shopping.

Kind Regards,
FRMODA

Rated 5 out of 5 stars

Ships 10 business days after ordering

FRMODA let me know when I ordered that the item would take 10 days to ship, and 10 business days later it shipped. This felt like a long time, but of course I had been warned. Once the item shipped I got more updates through shippypro and then FedEx than I ever have before! The fragrance I bought was more affordable through FRMODA, even with shipping and duties, than anywhere else I could buy it.

July 10, 2025
FRMODA.COM logo

Reply from FRMODA.COM

Dear Customer,
We would like to thank you for taking the time to share your wonderful feedback with us.

It is very important for us to know that you had a positive experience with us and we hope that you will continue to choose us as your final destination for your online shopping.

Kind Regards,
FRMODA

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