Thank you for reminding me of my House Insurance ending. Although increase from last years amount, it was fairly reasonable considering current market situation I found it very easy to check the det... See more
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Review summary
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Easy to check the policy details on Confused then to be able to confirm all details once on to Frontier website. No problems placing the order for the insurance which was £200 cheaper than the policy... See more
Prompt notification by mail detailing required amount and date due. Letter contained comprehensive instructions of how to renew on line which were very straight forward. Website was simple, unclutte... See more
Quick and reasonably easy. Helpful hint when i got my credit card details slightly wrong. But the most difficult part was the unconventional (US) date format on the survey
Company details
- Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Home Insurance Agency
- Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I like the easy set up of my policy
I like the easy set up of my policy, the wording is clear and the cover adequate for me at a good price.
September 4, 2026
Quick easy set up
September 4, 2026
Website easy to follow
September 4, 2026
The process is easy to follow without…
The process is easy to follow without answering too many irrelevant questions
September 4, 2026
Quick and reasonably easy
Quick and reasonably easy. Helpful hint when i got my credit card details slightly wrong. But the most difficult part was the unconventional (US) date format on the survey
September 3, 2026
Simple and cheaper then year before
September 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I went online to get home insurance…
I went online to get home insurance with Frontier …last year somehow I ended with home insurance for a higher price for some kind of lodging house that I don’t have ..I only have a small semi with my lady friend … I had already paid so couldn’t be bothered to challenge that …so I left it …This summer heatwave I had trouble with tiles on my kitchen floor breaking now 20 ish splitting and cracking .. I contacted them on a continuous basis to make a claim but at this point in time they have been ducking and diving …and don’t respond with some kind of surveyor don’t use them they suck From:- Dave Pitts Retired Royal Air Force Aero Engineer (Sgt Specialist)
September 3, 2026
Unprompted review
Reply from Frontier Home Insurance
Dear David Pitts,
We’re sorry to hear that you’re unhappy with your experience, and we appreciate the opportunity to clarify things.
We would like to reassure you that we are not saying that cover is not available. We have previously asked you to submit a claim through your online account so that our Claims Team can properly review what has happened and assess whether cover is available in line with your policy. Unfortunately, a claim has not yet been submitted, so we are unable to assess this further at this stage. You will need to log into your account and submit a claim online for our Claims Team to review.
Regarding your concerns about the property being referred to as a lodge/lodging house, we have emailed you separately with further information. We have also asked you for some additional details so that we can look into this for you, but unfortunately we have not yet received a response.
We understand that dealing with damage to your home can be frustrating, and we are happy to help you through the process. Please respond to our email when you can, and we will be more than happy to assist you further.
Kind regards
Cover Team
Misleading account/credential information
Due to misleading information , I have spent almost a day to create and pay for a quote . When you are redirected from another site like Confused.com . It takes you all the way at the end to pay for it and ask you to supply a password for account creation so you can manage your account later .
The catch is it's expecting you to actually enter the same password the one you setup with the parent site . If you have started from Confused.com then you need to supply the same password what you have with Confused.com . It's a high risk security issue in my view how come you can expect same credentials for two linking sites . On top of that it doesn't say that clearly anywhere you end up trying process 100 times without having a clue about this and payment doesn't go through and it display you generic session expired error . So disappointing experience .
When I raised it with customer service they said you need to login with the same credentials as you have with Confused.com , but system doesn't let you as your account creation failed due to you are setting a different password for account creation in frontier . Customer service argued and said you forgot your password and it's a issue on your side or ask confused.com to reset your password . I was gutted to have that kind of response .
September 3, 2026
Reply from Frontier Home Insurance
Dear AK1,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the process frustrating and that it took longer than expected to complete your quote.
Please note when a quote is retrieved through a comparison website, we ask you to initially log in using the password set up during the comparison website journey. This allows you to access the quote that has been transferred across to us. Once you have successfully accessed our portal, you are then asked to create your Frontier account using your email address and a password of your choice.
We can see that you contacted us via Live Chat and our agent explained that, as you had forgotten the password created during the comparison website journey, this would need to be reset through the comparison website. If you already had an account directly with Frontier, we would be able to assist with resetting your Frontier password. However, as you had not yet created a Frontier account, the password needed to be reset through the comparison website where it was originally created.
We would also like to reassure you that this does not mean we have access to your comparison website password or credentials. We do not have access to or visibility of your password.
Your feedback is valuable to us, and we're always striving to improve our services. Please feel free to reach out via live chat or email for any further assistance.
Kind regards
Cover Team
i disliked the increased premium…
i disliked the increased premium because i havent claimed. plus i am in the UK so i would prefer to use the UK date format
September 2, 2026
Reply from Frontier Home Insurance
Dear Mr Stuart White,
Thank you for taking the time to leave us a review. We’re sorry to hear you were disappointed with the increase in your premium.
We’ve recently received a new set of rates from our insurer partner, which means some premiums have increased, and in some cases quite significantly. These rates are based on the expected cost of claims using the most recent claims experience and analysis. We’ve done everything we can to limit any increases, and the renewal price offered is the best price currently available to us.
We can confirm that your renewal has been completed successfully. Thank you for choosing Frontier for another year, we really appreciate your continued custom.
Regarding the date format, we appreciate you bringing this to our attention. We have passed your feedback on to our Customer Experience Team for review. Feedback like this is really valuable to us, as it helps us identify where we can make improvements to our customers’ experience.
Thank you again for your feedback.
Kind regards
Cover Team
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