Fruugo Australia (AU) - fruugoaustralia.com Reviews 19,880

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are often exactly as described and of good value. Many people highlight the efficient delivery service, with products arriving promptly and often earlier than expected, even for international shipments. The ordering process is generally seen as easy, and the communication regarding order status and tracking is highly appreciated. However, some customers reported receiving incorrect or incomplete products, or items that did not meet local standards. A few reviewers also mentioned issues with product descriptions not matching the actual item received, or difficulties with returns for unwanted products.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and fast delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Quality

People report positive experiences with quality. Many customers praise the products as beautiful, well-made,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first attempt was thwarted by your website, which refused my card, so I started again & it worked. Unfortunately both finally went through, so I got 2. Finding this, reading bank statement, I co... See more

Rated 5 out of 5 stars

I was looking to buy some replacement consumable pads for my steam mop. Had never heard of fruugo. But hey, they were great, had exactly what I was after right down to the specific model number of my... See more

Rated 5 out of 5 stars

From the time I placed my order communication was excellent, delivery time very good. queries were dealt with promptly. Product was totally satisfactory but I purchased the wrong size for my situation... See more

Rated 5 out of 5 stars

The honda is a 2006 model. We bought it for our 17 year old grandson. Doing it's first service we got to the air filter, found a manufacture date on it, 28/04/2006, so it had never been replaced. A ho... See more


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

I bought a light from this company and…

I bought a light from this company and the remote does not work and the app to control it is non existent. Also it doesnt state that the light doesn't come with an Australian plug. It comes unassembled and it is a cheap garbage light which is expensive to purchase off then. They give you a help section.And when you go to send the email, it keeps failing.So basically they are not contactable. Rubbish STAY AWAY FROM THIS PLACE its very bad

May 8, 2026
Unprompted review
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello, 

Thank you for your review. 

I am sorry tp hear this. 

A member of the team has requested additional information regarding your order via Trustpilot. 

We are looking forward to hearing from you. 

Kind regards,

Rated 5 out of 5 stars

I had immediate confirmation via email…

I had immediate confirmation via email with ref number & tracking link, I was given an approximate time of delivery.

The delivery was 1 week earlier than estimated.

I felt this was real & not a scam
I would trust them

May 8, 2026
Rated 1 out of 5 stars

Total and completly greedy mob

Total and completly greedy mob. Email after email to let me know the change of delivery time, which could happen. Subsequently an email to tel me the order was delivered. Home at the time but no delivery!!
Tried to contact Fruugo, but that proved impossible. Responded to the ratings email. No response. Contacted Paypal to get a refund, only the item cost can be refunded not the $59.- shipping.
Overall experience shocking!

May 5, 2026
Unprompted review
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello,

Thank you for your review,

I am sorry to hear this.

A member of the Customer Care Team will be in touch regarding this issue,

We look forward to hearing from you.

Kind Regards,

Rated 5 out of 5 stars

I love my new ear ring's

I love my new ear ring's, they are well made and good quality. I had lots of e mail updates so I was kept in the loop of when they would be coming, I don't have any problem's recommending fruugo.

May 8, 2026
Rated 1 out of 5 stars

Wrong information given

Wrong information given. It was a big size coin folder waited more than a month and received little pocket size little coin holders. It’s a little toy .

May 8, 2026
Unprompted review
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello,

Thank you for your review.

I'm very sorry to hear this.

A member of the Customer Service Team will be in contact with you shortly to assist further.

Kind regards,

Rated 4 out of 5 stars

Incomplete product/package

I purchased a motorbike windscreen extension that fastens onto the host windscreen to reduce buffeting on the helmet at highway speeds.

All went fine with the purchase and the product is also good enough.Unfortunately, the 4 small rubber pads to provide the clamps with grip onto the host screen were not included in the package. It seems that the clamps have never been fitted with them, and they were not included in any shape or form in the package at all.

Not including these could create problems, and even serious injury to someone that fits the extension screen without them, as the clamps slip and slide on top of the host screen, and will likely fly off, hitting the rider right in the face at higher speeds.

Some purchasers may not realize that the clamps are supposed to have rubber pads for proper and safe grip. Without them, the screen extension is not secure. To my mind, this is an accident in the waiting to happen.

Also, I was surprised to find that, especially the top half of the (extension) screen refracts oncoming headlights while riding at night, providing some colorful ghosting lights atop and below each oncoming headlight, which can be distracting. My original windscreen does not do this.

May 7, 2026

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