Fruugo Australia (AU) - fruugoaustralia.com Reviews 19,911

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,482 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality and the overall ordering process, highlighting the ease of use and clear communication regarding their purchases. Many people also appreciate the efficient delivery service, with items often arriving earlier than expected and well-packaged. However, some customers were dissatisfied with receiving items that did not match the description or were of inferior quality, occasionally even of questionable authenticity. A few other people also felt that delivery times could be quite long, especially for international shipments, and some experienced issues with missing parts or products that were not functional as advertised.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick and timely deliveries,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process quick and easy, with... See more

Quality

Clients share positive opinions on quality. Many customers are satisfied with the items, describing them as... See more

Service

Consumers generally find the service to be positive, highlighting fast and efficient service, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Who thought gummies would taste soooo good.different colours for those who prefer one or the other.terrific health benefits,all from mushroom based gummies..quick delivery,pleasure dealing with FRUUGO... See more

Rated 5 out of 5 stars

Despite confusion with my order,they persisted and sorted it out.Extra funds I had paid were returned to my account. Many thanks to all involved. Package arrived securely and was exactly what I ori... See more

Rated 5 out of 5 stars

Excellent communication. Clear details of parcel progress. Product arrived three days early. One delivery driver left me a photo of the post in my post box. The other did not, but both products arrive... See more

Rated 5 out of 5 stars

I ordered a Honda CRF230F carby' and it looks better than the image at sale. Firstly, I thought that it was missing bits to hold the connecting bracket from the slide to the throttle arm. After clos... See more


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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Rated 3 out of 5 stars

Delivery time was quite long by today’s…

Delivery time was quite long by today’s standards and tracking throughout the delivery was sub standard. A lack of user manuals for the product was also poor. I would only recommend buying products that you know precisely what you are getting.

May 9, 2026
Rated 5 out of 5 stars

I am happy with cutlery pouches (anti…

I am happy with cutlery pouches (anti corrosive) and it is good to have them now stored correctly. However, i would like them to be a bit deeper as my main knives are a bit too long for the pouch and poke over the edge!! They are still , thanks.

May 9, 2026
Rated 3 out of 5 stars

Phone cases

The phone cases I purchased looked.fine, were a snug fit, but were not deep enough to take the phone plus credit cards in the pouches - the magnetic feature could not engage because of the fatness. Delivery took 2 weeks, including shipping from an overseas country not very friendly to my own. Fruugo is listed as an Australian company, and I thought the cases would have been at least held in an Australian warehouse. Overall, it was a reasonable buying experience, but the. cases really weren't suited to everyday use because of being too snug.

May 9, 2026
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello,

Thank you for sharing your feedback with us.

If you are unhappy with your order upon delivery, you are of course welcome to return your order for a full refund however, please be aware that a return is a customer expense unless the item is proven to be delivered faulty or damaged.

Further information on returns can be found on our help pages below -

https://www.fruugo.co.uk/help/detail/returns

Kind regards,

Rated 1 out of 5 stars

I bought a light from this company and…

I bought a light from this company and the remote does not work and the app to control it is non existent. Also it doesnt state that the light doesn't come with an Australian plug. It comes unassembled and it is a cheap garbage light which is expensive to purchase off then. They give you a help section.And when you go to send the email, it keeps failing.So basically they are not contactable. Rubbish STAY AWAY FROM THIS PLACE its very bad

May 8, 2026
Unprompted review
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello, 

Thank you for your review. 

I am sorry tp hear this. 

A member of the team has requested additional information regarding your order via Trustpilot. 

We are looking forward to hearing from you. 

Kind regards,

Rated 5 out of 5 stars

I had immediate confirmation via email…

I had immediate confirmation via email with ref number & tracking link, I was given an approximate time of delivery.

The delivery was 1 week earlier than estimated.

I felt this was real & not a scam
I would trust them

May 8, 2026

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