Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... See more
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Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge f... See more
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Easy to navigate and find fair price for the wines I love. I can store in my wine coolers for few years although I open asap the become drinkable.
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Overall, I’m a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.... See more
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Company details
Written by the company
The global marketplace for fine wines and spirits since 1994.
Contact info
Five Kings House, Queen Street Place, EC4R 1QS, London, United Kingdom
- +44 (0)20 7089 7400
- customerservices@frw.co.uk
- frw.co.uk
4.5
Excellent
103 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn't have been better
My query was dealt with quickly and extremely professionally - couldn't have been better.
February 7, 2026
Reply from FINE+RARE
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear Sanveer,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
There is no personal attention or…
There is no personal attention or engagement like there was in the past - with a focused relationship manager etc
Only emails and direct click and order so no guidance
January 27, 2026
Reply from FINE+RARE
Dear Shatul,
Thank you for taking the time to share your feedback with us—we truly appreciate it.
We’ve now connected you with one of our Sales representatives, who will be happy to assist you and guide you through your purchase.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Kind regards,
The Fine + Rare Team
Thomas Chaumet
My consultant Thomas Chaumet is brilliant at keeping me informed and his emails are so insightful. His recommendations are spot on.
January 9, 2026
Reply from FINE+RARE
Dear Peter,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with the service that Thomas provides you— we will make sure to pass your kind words on.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
All good.
The staff was very helpful and the shipment was well preserved and in perfect condition.
January 14, 2026
Unprompted review
Reply from FINE+RARE
Dear Christian,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear William,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Delivery was kindly rearranged to my…
Delivery was kindly rearranged to my work address. Driver head very helpful!
January 2, 2026
Reply from FINE+RARE
Dear Jurgita,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that the delivery of your order went smoothly— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear Vinni,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are enjoying our platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Clockwork
No issues at all. Transparent pricing, taxes and shipping times. All completed as clearly explained and shipment was received at advised date - 48 hrs after placing order.
December 9, 2025
Reply from FINE+RARE
Dear Rene,
Thank you so much for your kind words!
We’re delighted to hear that you are enjoying our platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great Online Experience
The online browsing and ordering experience is clear and easy, while the variety of wines on offer is extensive.
December 3, 2025
Reply from FINE+RARE
Dear Robert,
Thank you so much for your kind words!
We’re delighted to hear that you are enjoying our platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great for a fine wine collector
Great fine wine merchant who provides useful online portfolio tools and a good personal service to help you build , or manage, a fine wine collection.
December 4, 2025
Reply from FINE+RARE
Dear Rupert,
Thank you so much for your kind words!
We’re delighted to hear that you are enjoying our platform and service — it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
F&R mis-sells itself as a market platform where wine in a portfolio can be easily sold
I have a portfolio of wines worth over 20K GBP . My approach was to focus on Bordeaux en Primeur wines, buy double what was required for personal consumption and wait 3 or 4 years years and then sell half the allocation to fund a good quality of wine at a lower price due to profit on the bottles sold. The platform advertises itself as a trading platform, with market value prices associated with every case of wine. the platform states " With effortless listing, promotion to our extensive network and valuation advice, there's no easier way to sell wine and spirits in your collection" . This is far from the reality. Over a year ago I decided i wanted to sell at least 50% of my portfolio. IT has taken over 12 months to sell about 20% of my wine , even with a floor price that renders little or no profit after commission. I would like to sell my entire portfolio at as little a loss as possible and cut my losses but the platform is not a market platform and selling is based on best endeavours, who seem to have difficulty finding buyers. Meanwhile I am sitting on a portfolio of wines I can not sell whilst incurring significant storge fees as time goes by. Customer service are fine for delivery and purchase advice but act a s a filter /screen to anyone involved on the commercial selling side. It is impossible to talk to anyone from accounts to get a clear transaction based view of my account and on request to speak to someone I was told i could only talk to accounts via email.
December 3, 2025
Unprompted review
Reply from FINE+RARE
Thank you for your review. We’re sorry to hear that your experience selling through our platform has been frustrating, and we appreciate the opportunity to provide some context.
After reviewing the portfolio, many of the wines sit outside what is typically considered investment-grade Bordeaux. While purchased en primeur, these wines tend to have broader market availability, where price appreciation is more modest and sell-through can take longer—particularly when aiming to minimise losses. This reflects current market dynamics rather than an inability to sell the wines.
More broadly, our marketplace handles over 40,000 transactions per year and typically sees around a 50% sell-through rate on listed stock within the first sales cycle, depending on segment and pricing. All listings are promoted across our international platforms and buyer network, though results ultimately depend on market conditions and positioning.
Our VP, Brand has already reached out personally, and we would welcome a conversation to review the portfolio in detail and map out the most efficient route to liquidation—whether through adjusted pricing, bulk offers, or targeted promotion across our regional channels. We also recognise the frustration of ongoing storage costs and are happy to explore options to help achieve a faster sale.
Kind regards,
F+R team
All my wines were transferred from UK…
All my wines were transferred from UK to Italy rapidly and with minimum involvement from myself. It was delivered perfectly packed on my doorstep on the planned day.
The Italian team (Giulia) was very helpful and responsive. Thank you again for this 5* service.
November 14, 2025
Unprompted review
Reply from FINE+RARE
Dear Stefano,
Thank you so much for your wonderful review!
We’re delighted to hear that your wines arrived safely and right on schedule, and that the process was smooth for you. It’s great to know the team was able to assist you promptly and make everything easy.
We truly appreciate your trust and look forward to assisting you again in the future!
Warm regards from all of us at FINE+RARE.
Reply from FINE+RARE
Dear Gabriele,
Thank you so much for your kind words!
We’re delighted to hear that you enjoyed our professional and personalized service — it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Ridiculous delivery charges
Good selection of wines but delivery is extortionate with significant profit being made on it. Delivering a 6 pack via a courier without any urgency does not cost £19.20.
May 15, 2025
Unprompted review
Reply from FINE+RARE
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback.
We will take your notes away in order to discuss with the relevant teams for further consideration.
Please do not hesitate to contact us if you have any other questions, we will be more than happy to assist.
Kind regards,
F+R team
Sales fine...... everything else rubbish
If you want to buy wine they have a good selection at keen market prices. Delivery is efficient.
For other aspects of their business, customer service, portfolio management, trading, etc. this has been my experience over at least a decade: they are beyond useless. It's as standard impossible to get someone useful to speak to via telephone. Emails go unanswered for weeks at a time, if at all. The receptionist - if you can get one - tries to help but can only do so much. Wines take weeks or months to be landed into your account, and then sometimes wrongly, taking more weeks to correct. Commission prices for me have been all over the place. Market estimates are sometimes wrong, sometimes wildly wrong, and take a stupid amount of time and hassling to get them to fix on a reliable basis. There is no way to get unpriced wines priced without casting emails into the blue yonder and hoping one day someone reads the in the dim distant future. A sales proposition to me was originally not honoured at the agreed price and has taken many weeks to finally get agreement of my money for - though a credit has still not been applied to my account. They blame software updates which took place what must now be 1-2 years ago. The entire storage and portfolio management part of their business is frankly shambolic beyond belief.
April 22, 2025
Unprompted review
Reply from FINE+RARE
Dear Rob,
Thank you for taking the time to provide us with your valuable feedback.
We have taken your points away and a member of our team has reached out to you personally to discuss all of them and make sure the matters are closed off.
We greatly appreciate your patience and cooperation.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
F+R team
FINE+RARE is a scam
FINE+RARE is a scam! They sold us wines that they didn't have and do not arrange refund.
Invoice: 260079800
We paid the invoice on 18 November 2024, received the wines one month after but there were 3 magnums missing from the delivery. On 20 Dec 2024 FINE+RARE confirmed the wines were missing from the delivery and agreed to arrange a refund.
It's 10 Feb 2025 today, we still haven't heard a word from FINE+RARE!
February 10, 2025
Unprompted review
Reply from FINE+RARE
Dear AK,
Thank you for taking the time to provide us with your valuable feedback and bringing this matter to our attention.
Upon review, it seems like we only received the bank details to issue the refund on February 3rd. I can confirm that a credit has been requested for the order and being processed by our finance team.
Once again, please accept our sincerest apologies for the inconvenience caused.
Kind regards,
Fine+Rare team
Avoid F+R: A Nightmare Customer Experience
I was previously a customer of F+R and spent a significant amount on wine. However, I was consistently dissatisfied with their customer service. I never had a dedicated account manager and was shuffled between different representatives, which was very frustrating. Additionally, after cancelling an order for a case of wine, I was subjected to relentless emails demanding payment. Eventually, I received a threatening email that mentioned legal action if I didn't pay. This aggressive behaviour is unacceptable, and I strongly advise others to avoid doing business with F+R
March 18, 2024
Unprompted review
The customer service is a disaster and…
The customer service is a disaster and crap. The reservist statement was issued, but after 5 or even 6 business days the amount is still not in my GBP account. The customer service asked for my account number like SWIFT etc and that's it. Silence. And when contacted, an automated message replied they are not available at the moment. Huh? During office hours?
June 27, 2024
Unprompted review
Reply from FINE+RARE
Hello Kangwei, I am very sorry to hear about your experience with FINE+RARE.
Our finance team have confirmed, that the payment has now been made, the missing bank details were the reason why there was a delay.
Our Facebook channels are not monitored as frequently, so please contact customerservices@frw.co.uk in the future for a quicker response.
Wine has been lost
I was persuaded to move a case of 2008 Chateau Bellevue Mondotte from Berry Brothers to Fine + Rare on 23/02/23. Berry Brothers confirmed that the wine was delivered to LCB Tilbury on 23rd May under booking reference TD050279. Despite asking for confirmation from Fine + Rare I've heard nothing.
May 23, 2023
Unprompted review
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