FurnitureCart Reviews 

1,011
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a leather chair from Furniture Cart online including free shipping, paid with a credit card. 7 days later I received an email to contact them by phone. 3 days later I was able o talk to them, (... See more

Rated 5 out of 5 stars

My experience with Furniture Mart was A+. However, the delivery company left a lot to be desired. I waited til 9:30 pm, only to be told they would not be there until 7:30 am the following day. When... See more

Rated 5 out of 5 stars

I was a bit leery of buying a dresser online, but I couldn’t find a match to my existing furniture in a local store. The process couldn’t have been easier. It took a couple weeks for my order to be re... See more

Rated 5 out of 5 stars

I love the choices of furniture, and found exactly what I was looking for! I bought a bar and back bar first, then came back a year later and bought the matching counter height table. Ordering was eas... See more

Company details

  1. Furniture Store

Information provided by various external sources

FurnitureCart.com is an online furniture and accessories retailer offering a wide variety of high-quality, brand-name products at low prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,011)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible

Terrible. Buyer beware. Had to drive 5 hours one way to get the couch I purchased because delivery service is so horrible. Yet never got a refund on my $125 delivery fee. Couch was torn when I got it. Furniture Cart refused to offer and compensation what so ever. Will never buy from here again. Worst experience!!!

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

I am going on 9 weeks to have my…

I am going on 9 weeks to have my furniture delivered and it still is not here. I have emailed them at least 7 times. The order was supposed to be 2-4 weeks for delivery.

The response is always that the furniture is enroute and should arrive within a week. They have stated that for the last 6 weeks.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

No regrets!

We were unsure about making a large purchase online, without physically seeing the bar. This bar is absolutely beautiful and we could not be happier. The delivery service was on time. We paid additional fee to have it brought inside and assembled. Well made product, sturdy, and gorgeous. Perfect match to our dark walnut hardwood floors!

September 24, 2024
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Rated 3 out of 5 stars

The overall experience was good

The overall experience was good, however, only curbside delivery was offered for my area. Upon delivery, the delivery team suggested that they would unwrap and install all products into my house for cash. I turned them down.

July 6, 2024
Rated 5 out of 5 stars

Awesome experience!

From selecting the piece to shipping and everything in between, the experience was 1st class! The communication and updates were very much appreciated. The piece was well packaged and delivered with utmost care. I would definitely buy from FurnitureCart again!

July 6, 2024
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Rated 1 out of 5 stars

Don’t Waste Your Time

Ordered a bar on May 3, 2024. Order said 3-6 week delivery. Cool. Received a call a couple days later saying they needed to charge more. Weird but, uh, ok. Spent the next few weeks remodeling the room and then waited excitedly for delivery. On week 8 I decided to check in and see what was going on. Was informed that the items were “still on back order.” Uh, still? I wasn’t told they were on back order in the first place. I talked to them on the phone at least 3 times and it was never mentioned. And, in fact, you can still order these items on their website and it still says 3-6 weeks. Dishonest and strange. Cancelled the order and now have to cancel a party I’ve been planning for a while. Such a disappointment.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Quality Furniture at Direct to Consumer $$$

I have purchased multiple times from furniture cart over a decade and have never been disappointed. This time I did actually find lower prices on a competitor site and furniture cart easily and gladly matched them. I was very happy that they did given I have had such wonderful service from them on all my purchases. This was no exception! I especially love their white glove service- totally worth the minimal amount!!!!

June 21, 2024
Rated 5 out of 5 stars

Beautiful & High Quality

Real wood furniture. Heavy and gorgeous and 'old school'. Well packed, well delivered, and more than we hoped for. This right here... is the ultimate example of the old saying:
"You Get What You Pay For."

July 2, 2024
Rated 5 out of 5 stars

The delivery fellas did a great job

The delivery fellas did a great job! they were polite men, super helpful, did everything for us! unpacked, inspected and set everything up in our bedroom. we didn't have to lift a finger! All of our furniture was well packed and padded and protected. great job! I would highly recommend this company to everyone!

July 2, 2024
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Rated 1 out of 5 stars

STILL have not gotten my furniture

Can't speak on the quality fo the furniture, as I have not received it yet. Looks like I'm having the same issue as a lot of people not getting my order in a timely manner. It's been two months and they can't seem to update me. It seems like they, too, have no idea where my order is. This is ridiculous. If I don't get a response soon I'll be canceling this transaction with my bank. Ordered May 4th, and it is now June 29th.

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY - My experience could be yours too.

ordered an item appeared to be in stock.
Waited 2 weeks just to find our its on backorder.
Waited two more weeks to finally hear the product arrived (mean while I nag them every week for an update). Order supposedly is ready to ship. They asked me 4 times to confirm if its ok to ship my order. I told them ship the order or refund it. NO RESPONSE I see the transaction charge is reverse pending and the order still show Booked Processing - DO NOT ORDER FROM THIS COMPANY THEY PLAY GAMES AND HAVE NO INVENTORY IME, it's all JIT - buy from a local reputable shop so you have a manager to choke in person when something goes wrong, vs. ordering here. For all I know this is some man living at his mothers in the basement running some ecom shop online. Others had a good experience so buyer be warned... my experience HORRIBLE!!

May 25, 2024
Unprompted review
FurnitureCart logo

Reply from FurnitureCart

Dear David,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced.

Your order was canceled at your request because we could not guarantee delivery by 6/25. Although we are within our advertised timeframe of four weeks, the shipping company was unable to guarantee delivery within three business days, making it impossible to meet your deadline.

We canceled your order without any restocking fees and did not charge your card. While your order was ready to ship, there was a hold on your credit card, which was released immediately upon cancellation.

We are truly sorry we could not meet your expectations and for any inconvenience this may have caused. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Best regards,
Furniture Cart Customer Service

Rated 5 out of 5 stars

Great Experience!

Was a little skeptical at first, but such a great experience! Shipping time was as expected, price was better than most places, packaging was very good and the delivery was great! Will definitely order from Furniture Cart again!

June 5, 2024
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