Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
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Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good evening Boss
Good evening Boss, I don't know how to set this items ( Stop loss & Take profit ) Secondly your daily news and time is fine by me. Thank you
November 24, 2025
Reply from FXTM
Dear Uwem,
Thank you for your feedback. We’re glad to hear that you find our daily news and timing helpful. Regarding setting Stop Loss and Take Profit, our team will be happy to guide you step by step, please contact us through our official page:
https://www.fxtm.com/en/contact-us/
Also, it seems your comment is positive, so if your experience has been good, we’d appreciate if you could update your rating to reflect that. Your feedback helps us improve and support more traders like you.
Best regards,
The FXTM Team
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The app design it's still in basic…
The app design it's still in basic styles, beside the signals and spreeds for XauUsd are not smoothly go with margin call go up hight at risk hours. So I give you 3 stars !!!
November 19, 2025
Reply from FXTM
Dear Doung,
Thank you for sharing your feedback. We appreciate your thoughts on the app design and your experience with signals and spreads on XAUUSD during high-risk hours. Market volatility can affect margin levels, but we understand your concerns and are always working to improve the platform.
If you’d like us to review your account or look into any specific issues, please contact our support team here:
https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
I'm enjoying this Brooker BCOS of my…
I'm enjoying this Brooker BCOS of my relationship manager @christine.kanana ever since she became my manager she has b a wonderful person always there for me anytime I needed help and she will keep calling until der is solution. I'm super proud of her
November 12, 2025
Unprompted review
Reply from FXTM
Dear Udugbowa,
Thank you for your wonderful feedback! We’re delighted to hear that you’re enjoying your experience with FXTM and that your Relationship Manager, Christine, has been so supportive and attentive. We’ll be sure to share your kind words with her and the team.
Your satisfaction means a lot to us!
Best regards,
The FXTM Team
Everything need to wait 24 hour.
Everything need to wait 24 hour.. If you submit wrong document.. You need to wait for them to cancel and after that you need to resubmit the document.. And withdrawal also same.. Need to wait for 24 hour..
November 10, 2025
Unprompted review
Reply from FXTM
Dear Angah,
Thank you for your feedback. We understand your frustration with the waiting times during document verification and withdrawals. Please note that these security checks are part of FXTM’s commitment to keeping your account and funds safe, though we know it can take time.
We’re continuously improving our processes to make them faster and more efficient. If you’d like us to review your specific case, please contact our support team via https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
I tried to open a second trade in the…
I tried to open a second trade in the opposite direction of the same pair. It closed the existing trades without warning or prompt.
November 3, 2025
Reply from FXTM
Dear Kabiru,
Thank you for your feedback. We understand your concern regarding your trade being closed when opening a position in the opposite direction. This may be due to your account’s hedging settings or trading mode, depending on the platform used.
Please contact our support team via https://www.fxtm.com/en/contact-us/
and share your account details so we can review your settings, explain the behaviour, and help prevent it from happening again.
Best regards,
The FXTM Team
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terrible service
terrible service , withdrawal stucking and customer service only told u to wait for another 24hrs they will contact me via email what a bullshit !
November 6, 2025
Reply from FXTM
Dear Wilson,
Thank you for sharing your feedback. We’re sorry to hear about your withdrawal experience and the frustration it caused. Please rest assured that FXTM is a regulated and trusted broker, and withdrawal delays can sometimes occur due to payment provider or verification processes.
We’d like to review your case and ensure it’s resolved as quickly as possible. Kindly contact our team via https://www.fxtm.com/en/contact-us/
and provide your account and transaction details securely.
Best regards,
The FXTM Team
Got a notification that says "take…
Got a notification that says "take profit limit reached" on my phone even though i had no trades open. Considering i had issues with them previously where i placed a buy limit and when price got to my buy zone my trade was not excuted and despite making a complain by raising the issue and provided a screenshot with evidence tehy never resolved it. this scared me and im seriously considering my next move.
November 5, 2025
Unprompted review
Reply from FXTM
Dear Misbah,
Thank you for sharing your experience. We’re sorry to hear about the notification issue and the previous trade concern. Please rest assured that FXTM is a regulated and transparent broker, and we take such matters seriously.
The “take profit limit reached” alert may appear due to platform sync or app notification errors, but we’d like to review your case in detail, including your previous buy limit order, to ensure full clarity.
Kindly contact our support team via https://www.fxtm.com/en/contact-us/ and provide your account details and screenshots securely so we can investigate and assist you promptly.
Best regards,
The FXTM Team
Reply from FXTM
Dear Azmi,
Thank you for your kind feedback! We’re delighted to hear that you’re happy with FXTM’s performance and support team. Your trust and satisfaction mean a lot to us.
Best regards,
The FXTM Team
Its a habit among brokers when they go…
Its a habit among brokers when they go big they start dropping their performance.
Terrible customer support, terrible RMs , a simple issue of enabling trading on my account took them over 2 days and still not resolved.
What a shitty broker
October 28, 2025
Reply from FXTM
Dear Mahmoud,
We’re very sorry to hear about your experience and the delay in resolving your account issue. This is not the level of service we aim to provide. Please rest assured that FXTM remains a regulated and client-focused broker, and we take such matters seriously.
Kindly contact us through our official page: https://www.fxtm.com/en/contact-us/ and share your account details so our senior support team can review your case and assist you directly.
Best regards,
The FXTM Team
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CUSTOMER SERVICE IN WHATSAPP
CUSTOMER SERVICE IN WHATSAPP, TELEGRAM OR FXTM APP , IT DOES NOT WORK WELL
October 27, 2025
Reply from FXTM
Dear Alfredo,
Thank you for sharing your feedback. We’re sorry to hear that you’ve experienced difficulties with our customer service channels.
Our team is currently reviewing these systems to ensure smooth and reliable communication.
In the meantime, please reach us directly via https://www.fxtm.com/en/contact-us/ our support team will assist you promptly.
Best regards,
The FXTM Team
Standard Scammer Broker
This is the most useless broker I have encountered in my life. deposited $10 they deducted $3 as deposit service charge. No MT5 login. To terminate and close the account I was asked to make another deposit so they can withdraw again $3 each for both deposit, withdrawal and account closure. What a STANDARD SCAM BROKER. HABA FXTM. E no good oooo. Anyway na only me waka enter your app. I don waka comot.
October 23, 2025
Reply from FXTM
Dear Abthani,
We’re very sorry to hear about your experience and understand your frustration. Please rest assured that FXTM is a regulated and legitimate broker, and we do not charge any hidden fees. Deposit or withdrawal costs may come from payment providers, not FXTM directly.
We’d like to investigate your case to clarify the situation and assist you properly. Please contact our official support team here: https://www.fxtm.com/en/contact-us/ and provide your account details securely.
Our team will review your transactions and reach out to resolve the issue.
Best regards,
The FXTM Team
Reply from FXTM
Dear Melikhaya,
Thank you for your honest feedback. We’re sorry to hear about your experience with our support team. Your comments are important to us, and we’ll share them internally to ensure better training and faster, more helpful responses moving forward.
If you’d like to share specific details, please contact us here: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
Reply from FXTM
Dear Irshad,
Thank you for sharing your feedback. We’re sorry to hear that your deposit and withdrawal took longer than expected. Processing times can vary depending on the payment method and banking procedures, but we always aim to complete all transactions as quickly as possible.
For further assistance, please contact our support team here: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
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Reply from FXTM
Dear Abdul,
Thank you for your kind feedback! We’re glad to hear that you’re happy with your experience and appreciate your positive words about FXTM. Your support means a lot to us.
Best regards,
The FXTM Team
Can't withdraw
October 22, 2025
Reply from FXTM
Dear Muhammad,
Thank you for your feedback. We’re sorry to hear you’re experiencing withdrawal issues. Please rest assured that FXTM is a regulated and trusted broker, and your funds remain secure.
Kindly contact our support team through our official page: https://www.fxtm.com/en/contact-us/ and provide your account and withdrawal details securely so we can review and assist you promptly.
Best regards,
The FXTM Team
Likes and Dislikes
I like how the new updated App works now.
However I still fell like more details can be update, like having an option for points to be calculated in price, pips or currency.
Also I can't get to place two trades at the same time, every time I place a second trade, the first one automatically cancels, I don't know if its a bug, or a security system you have fixed for risk management, I'm still getting a hang of the app, maybe I will figure out better ways of trading, so far so good though.
October 20, 2025
Reply from FXTM
Dear Semka,
Thank you for your detailed feedback! We’re glad you’re enjoying the new FXTM App update and truly appreciate your thoughtful suggestions about pip/point display options and multiple trade handling.
We’ve shared your input with our technical team as we continue improving the app experience. If you’d like tailored assistance with the trade execution issue, please contact our support team here: https://www.fxtm.com/en/contact-us
Best regards,
The FXTM Team
Why accept deposits if withdrawal is a…
Why accept deposits if withdrawal is a nightmare?
You are not honest. Your advice on FXTM hub is rather unreliable because you place a trade, then the results go otherwise, and when you exit that trade, it now matches. Mmm unless it's intentional.
October 15, 2025
Reply from FXTM
Dear Edith,
Thank you for sharing your feedback. We’re sorry to hear about your withdrawal experience and concerns with trade execution. Please rest assured that FXTM is a regulated and transparent broker, and all trades are executed based on real market prices from our liquidity providers.
Withdrawal delays can occur due to verification or payment processing requirements, but your funds remain secure.
Please contact us through our official page: https://www.fxtm.com/en/contact-us/ and provide your account and transaction details securely. Our team will review your case and assist you promptly.
Best regards,
The FXTM Team
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LIUSIN KHEBOIAN is very slow in…
LIUSIN KHEBOIAN is very slow in replying email, holding every department and holding my money with nothing proceed , even fund deposit cancellation take more than 72hours still nothing had been done
October 15, 2025
Reply from FXTM
Dear Sin Yee,
Thank you for sharing your feedback. We’re sorry to hear about the delay you’ve experienced with your deposit cancellation and email responses. Please rest assured that we take such matters seriously and will review this internally to ensure faster handling.
To help us resolve your case quickly, kindly submit your account details and relevant transaction information securely via our support channel here: https://www.fxtm.com/en/contact-us/
Our team will prioritise your request and provide an update as soon as possible.
Best regards,
The FXTM Team
It was easy to navigate and understand
October 14, 2025
Reply from FXTM
Dear Nnamdi,
Thank you for your positive feedback. We’re glad to hear that you found our platform easy to navigate and understand. Your satisfaction means a lot to us.
Best regards,
The FXTM Team
Very inefficient
October 16, 2025
Reply from FXTM
Dear Wen Yee,
Thank you for your feedback. We’re sorry to hear that you found our service inefficient. Your experience matters to us, and we’d like to understand what went wrong so we can improve.
Please share more details about your experience securely via our support channel here: https://www.fxtm.com/en/contact-us/ and our team will review and assist you directly.
Best regards,
The FXTM Team
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