Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
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Review summary
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My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
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Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have been so excited to be one of the FXTM
I have been so excited to be one of the part of FXTM academy, and I am really grateful to learn more about and more.
I hope I am going to to learn a lot from FXTM and it is so great , at least least I lent a lot from the seminal training and also participating a lot of things at FXTM academy forest trading, and I am really grateful and excited about the scholarship I was given to, because I wasn’t expecting it will be me I just want to use this moment to say all thanks to FXTM.
September 29, 2025
Reply from FXTM
Dear Taiwo,
Thank you for your heartfelt feedback. We’re delighted to hear about your excitement in being part of the FXTM Academy and that you found the seminar training valuable. It’s wonderful to know that the scholarship meant so much to you. We look forward to supporting you further on your trading journey.
Best regards,
The FXTM Team
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The teaching was very good and I…
The teaching was very good and I enjoyed every part of the seminar but one thing I was disappointed on is the fact that you did not stand on your words in gift items , u clearly stated on the news that they will be gifted items to those who came early but u guys were unfair because someone at my back of the seminar got there by 7:00 in the morning nothing was given to him and me myself I came all the way from Badagry Oko afor ...u might not know there but I spent nothing less than 8,000 for my transport fee going and coming honestly I was pained even hearing the price range before u could become a student alone dropped my energy because on the radio it was stated that its a free training class to help Nigerian because of the economy and it's not easy for me because am a single mom and school just started.. I went there hoping I would be able to get help on learning how to trade because it's was expensive and things have not been easy for me so I had to sacrifice myself to be there..I left my house by 6:00 in d morning so I could come to the seminar but it's painful even people that got free training I even got there before 2 of them....
September 27, 2025
Reply from FXTM
Dear Adiaga,
Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed the seminar and found the teaching valuable. At the same time, we’re truly sorry to hear about your disappointment regarding the communication and your expectations around the training.
Please note that FXTM aims to make its educational events accessible and beneficial for all attendees, and your concerns about communication and fairness will be shared with our team to improve future seminars.
We’d like to better understand your experience and address this directly. Please reach out to us securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best regards,
The FXTM Team
Reply from FXTM
Dear Babul,
Thank you for your feedback. We’re glad to hear your kind words, though we noticed your rating doesn’t seem to match your comment. If this was unintentional, you may wish to update your rating. In any case, we truly appreciate your support.
Best regards,
The FXTM Team
Good so far
For now all trades going on good but the level of not withdrawing without the same method you use to fund to me is really not cool
September 21, 2025
Reply from FXTM
Dear Marcellinus,
Thank you for your feedback. We’re glad to hear your trades are going well so far. Regarding withdrawals, please note that for security and regulatory reasons, the first withdrawal must be made using the same method as the initial deposit. After that, you’re free to use other available methods.
Best regards,
The FXTM Team
Good and genuine broker
September 26, 2025
Reply from FXTM
Dear Suresh,
Thank you for your positive feedback. We’re delighted to hear that you consider FXTM a good and genuine broker. Your trust means a lot to us.
Best regards,
The FXTM Team
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The support is good and friendly!
September 25, 2025
Reply from FXTM
Dear Johan,
Thank you for your kind feedback. We’re glad to hear that you find our support good and friendly. Your satisfaction is very important to us.
Best regards,
The FXTM Team
Reply from FXTM
Dear Khaled,
Thank you for your kind feedback. We’re delighted to hear that our support team was polite, sincere, and helpful in assisting you. Your satisfaction and trust mean a lot to us.
Best regards,
The FXTM Team
Good
When position is in loss the comissions
are not good. Remove daily comissions.
September 19, 2025
Reply from FXTM
Dear Ahmad,
Thank you for your feedback. We’re glad to hear your overall experience has been good. Regarding commissions, please note they are part of standard trading costs and depend on account type and conditions. We’ll share your comments with our team as we continually work to improve trading terms.
Best regards,
The FXTM Team
My great experience is the ability to…
My great experience is the ability to invest in small amount of money.
September 23, 2025
Reply from FXTM
Dear Zmd,
Thank you for your positive feedback. We’re delighted to hear that you value the ability to start investing with small amounts of money. At FXTM, we aim to make trading accessible to everyone.
Best regards,
The FXTM Team
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I joined FXTM because they advertised a…
I joined FXTM because they advertised a welcome offer claiming they’d match my first deposit up to $500. The ad made it sound simple: deposit $500 and get another $500 instantly.
Reality? Completely different. After I deposited $500, no bonus was added. When I contacted support, they told me I had to trade first, collect points, move into some “tier 1 system,” and only then start unlocking bonus money. None of that was mentioned clearly in the promotion.
In the end, it’s basically clickbait. They lure you in with the promise of an instant deposit match, but the conditions are hidden in fine print and not at all like what they advertise.
If you’re looking for a transparent broker, be careful. FXTM’s “welcome bonus” isn’t a true deposit match—it’s a marketing trick.
September 24, 2025
Unprompted review
Reply from FXTM
Dear Worsby,
We’re sorry to hear about your disappointment with the welcome offer. Please note that all FXTM promotions, including bonuses, are subject to specific terms and conditions that outline how the bonus is earned and applied.
We’d also like to review your case in detail. Kindly share your account information securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so we can investigate and provide further clarity.
Best regards,
The FXTM Team
Available in Belgium
One of the only forex brokers available in Belgium. Not a five star review due to high commission.
September 13, 2025
Reply from FXTM
Dear Robbe,
Thank you for your feedback. We’re glad to hear that you value FXTM’s availability in Belgium. We also take note of your comments regarding commission and will share them with our team as we work to keep trading conditions competitive.
Best regards,
The FXTM Team
Restore the actual Metatrader 4 for…
Restore the actual Metatrader 4 for Edge Account traders pls. Fix your server that is always having issues
September 17, 2025
Reply from FXTM
Dear Folayan,
Thank you for sharing your feedback. We understand your concerns regarding MT4 access for Edge Account traders and the server issues you mentioned. We’ll forward your input to our technical team as we work to improve platform stability.
For further assistance, please share your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so our team can review your case.
Best regards,
The FXTM Team
The trading platform is amazing
The trading platform is amazing, compared to the wild experiences I have had with brokers in the past. I recommend FXTM.
September 16, 2025
Reply from FXTM
Dear Raphael,
Thank you for your wonderful feedback. We’re delighted to hear that you find our trading platform amazing and that your experience with FXTM has been positive compared to others. We truly appreciate your recommendation and support.
Best regards,
The FXTM Team
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Leverage level
The company is a reputable one and customer service are readily available,but the leverage level stopped at 1:100 instead of 1:20 at least in order to give customers more options,and that's area that I think needs improvement.
June 24, 2025
Reply from FXTM
Dear Client,
Thank you for your feedback and for recognizing our reputation and customer service. We understand your concern regarding leverage levels. Please note that leverage options are set in line with regulatory requirements to ensure responsible trading. Your suggestion will be shared with our team for review.
Best regards,
The FXTM Team
Taking long time to credit deposit…
Taking long time to credit deposit amount in trading account
September 5, 2025
Reply from FXTM
Dear Shinaj,
Thank you for your feedback. We’re sorry to hear about the delay in your deposit being credited. Processing times may vary depending on the payment method and intermediaries, but deposits should normally be quick.
To review and resolve your case, please share your account details securely via our support page: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best regards,
The FXTM Team
Good experience so far
Good experience so far, the new website look is amazing & process is also smooth now.
September 9, 2025
Reply from FXTM
Dear Gul,
Thank you for your positive feedback. We’re glad to hear you’re enjoying the new website look and smooth process. Your experience matters to us, and we look forward to supporting you further.
Best regards,
The FXTM Team
Widraw verification is too much try to…
Widraw verification is too much try to mark it a little bit soft
Be sending a widraw nonfiction to the email then widraw from there asking for more documents is a hole lot
September 2, 2025
Reply from FXTM
Dear Matthew,
We understand your frustration regarding the withdrawal verification process. Please note that these steps are part of regulatory requirements to ensure the safety of client funds and to protect against fraud.
That said, we’re always working to make the process smoother and more efficient. To review your specific case and assist further, kindly submit your account details securely via our support page: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best regards,
The FXTM Team
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I can’t even withdraw my money from…
I can’t even withdraw my money from this platform. I wasted 5k trying to take my money out now it’s asking for additional $500usd of fees payments to take every $5000 out of profit funds and I can’t even access my money or at least get what I paid for. This is the worst service ever. And now they’re saying their e-transfer is down. One excuse after another. Pls whoever see this pls don’t invest ur money here unless ur rich to pay 10k- 20k fees.
September 5, 2025
Unprompted review
Reply from FXTM
Hello Sheryl,
We take claims like this very seriously. However, we could not verify your relationship with FXTM based on the information provided. For security and transparency, we encourage clients with genuine concerns to reach out directly through our official support channel: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
If you have a legitimate concern regarding your account, we’re happy to investigate and assist.
Best Regards,
The FXTM Team
am satisfied with the services and also…
am satisfied with the services and also good customer support for my recent withdrawal option.
September 5, 2025
Unprompted review
Reply from FXTM
Dear Awan,
Thank you for sharing your experience. We’re pleased to hear that you’re satisfied with our services and that our customer support was helpful with your recent withdrawal. Your trust is greatly appreciated.
Best regards,
The FXTM Team
Reply from FXTM
Dear Ayman,
Thank you for your kind feedback. We’re glad to hear that you find all our services perfect. Your support means a lot to us, and we look forward to continuing to serve you.
Best regards,
The FXTM Team
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