Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
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Review summary
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My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from FXTM
Dear Christian,
Thank you for sharing your feedback. We’re sorry to hear that your withdrawal took longer than expected. Processing times can vary depending on the payment method and bank procedures, but we always aim to complete requests as quickly as possible.
Please submit your account details securely via our support channel here: https://www.fxtm.com/en/contact-us/ so our team can review your case and assist you directly.
Best regards,
The FXTM Team
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Customer support
I will try to customer support agent is online and then is close the chat
October 13, 2025
Reply from FXTM
Dear Amir,
Thank you for sharing your feedback. We’re sorry to hear that your chat with our support team was disconnected. This may have been due to a temporary technical issue, and we apologise for the inconvenience.
Please try reaching us again or submit your details securely via our support portal here: https://www.fxtm.com/en/contact-us/ and our team will follow up to assist you directly.
Best regards,
The FXTM Team
I experienced losses on trades due to…
I experienced losses on trades due to their trade platform, which is not user-friendly. It's uneasy to use, and I struggle to quickly place trades. I also don't understand the setup, as it features a very small chart and complicated setups. The worst part is their constant OTP requirement, which makes login slow. And their withdrawal charges will drain your profit.
October 13, 2025
Reply from FXTM
Dear David,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the difficulties you faced with our platform’s interface and login process. Please know that your concerns are important to us.
We’re continuously working to make our platform more user-friendly and efficient, while maintaining strong security measures like OTP verification to protect client accounts. Regarding withdrawal charges, some fees may come from payment providers rather than FXTM directly.
We’d like to review your case and provide personalised assistance. Please submit your account details securely via our support channel here: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
Great service and they reply so fast…
Great service and they reply so fast more than you can imagine . Everything is good about this broker I highly recommend
October 12, 2025
Reply from FXTM
Dear Ali,
Thank you for your wonderful feedback. We’re delighted to hear that you’re happy with our service and appreciate the fast response from our team. Your recommendation means a lot to us, and we’ll continue working hard to provide you with the best trading experience.
Best regards,
The FXTM Team
Quick responses and good customer service particularly from Christine.
Quick responses and good customer service.
October 8, 2025
Reply from FXTM
Dear Mercyline,
Thank you for your kind feedback. We’re glad to hear that you’re satisfied with our quick responses and customer service, especially your experience with Christine. Your support means a lot to us.
Best regards,
The FXTM Team
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Reply from FXTM
Dear Chinedu,
Thank you for your feedback. We’re sorry to hear that you had a negative experience. We’d like to understand what went wrong and see how we can assist. Please contact our support team securely here: https://www.fxtm.com/en/contact-us/ so we can review your case.
Best regards,
The FXTM Team
Payment
My deposit failed because of a problem with the payment account provided by your platform, and all bank cards were frozen.
September 26, 2025
Reply from FXTM
Dear Jun Jie,
Thank you for sharing your experience. We’re sorry to hear about the issue with your deposit and the difficulties caused with your bank cards. This situation is unusual, and we’d like to urgently review your case to understand what happened.
Please contact our support team securely here: https://www.fxtm.com/en/contact-us/ and provide your account and transaction details so we can investigate and assist you directly.
Best regards,
The FXTM Team
I deposited 17 000 naira and they put 8…
I deposited 17 000 naira and they put 8 dollars, not only tht I have 6 dollar left and I can't trade with it like wtf it doesn't make sense
October 8, 2025
Reply from FXTM
Dear Olanrewaju,
Thank you for sharing your feedback. We’re sorry to hear about your experience with the deposit conversion and trading balance. Please note that deposit amounts are converted based on the exchange rate and may include network or provider fees.
We’d like to review your case and clarify what happened. Kindly contact our support team securely here: https://www.fxtm.com/en/contact-us/ so we can investigate and assist you directly.
Best regards,
The FXTM Team
Use FXTM at your own risk!!!
FXTM is a scam company. The other day, I funded $13 to a account. These thieves deducted a whole $3 as charge only for me to realize they don't offer MT5 login and forced me to trade from inside their whack mobile app.
I tried to trade XAUUSD pair only for these bastards to tell me I can only trade a minimum of 1 lot size. 1 lot size on a $10 account???
Okay, I decided to withdraw my funds since their app is useless to my course only for these bastards to deduct another $3 for withdrawal.
In summary, I got back $7 from the $13 I deposited for doing absolutely nothing useful on their app.
FXTM will never prosper!!!
October 6, 2025
Reply from FXTM
Dear Oduse,
We’re sorry to hear about your frustration with the deposit and withdrawal fees, as well as the trading limitations you encountered. Please note that small deposits may incur network or provider charges, and minimum trade sizes depend on the instrument and account type.
We’d like to review your account in detail to clarify these issues and help resolve your concerns. Kindly contact our support team securely here: https://www.fxtm.com/en/contact-us/ so we can investigate and assist you directly.
Best regards,
The FXTM Team
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The documents were rejected multiple…
The documents were rejected multiple times. I submitted the bank information, but you still rejected me multiple times
October 6, 2025
Reply from FXTM
Dear Juan,
We’re sorry to hear about the repeated document rejections. Verification issues can sometimes occur due to formatting or regional banking requirements.
We’d like to review your case in detail to help resolve this quickly. Please contact our support team here: https://www.fxtm.com/en/contact-us/ and include your account details so we can assist you directly.
Best regards,
The FXTM Team
I deposited 16000 NGN and 5000 was…
I deposited 16000 NGN and 5000 was debited from my account which affected my Trade market
My intention was trade a Gold and because of that it affected my Trade badly now lost all my trades all thanks to your debit of 5000
October 3, 2025
Reply from FXTM
Dear Emmanuel,
We’re sorry to hear about the issue with your deposit and how it impacted your trades. We understand how concerning this must be and would like to urgently review your case.
Please share your account details securely via our support channel here: https://www.fxtm.com/en/contact-us/ so our team can investigate the transaction and assist you directly.
Best regards,
The FXTM Team
Reply from FXTM
Dear Tarence,
Thank you for your positive feedback. We’re glad to hear that you find FXTM easy to use and legitimate. Your trust and support mean a lot to us.
Best regards,
The FXTM Team
Convenient and fast
September 27, 2025
Reply from FXTM
Dear Eric,
Thank you for your feedback. We’re pleased to hear that you find FXTM convenient and fast to use. Your support is greatly appreciated.
Best regards,
The FXTM Team
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Fast withdrawal👍🏻👍🏻
September 28, 2025
Reply from FXTM
Dear Johnny,
Thank you for your positive feedback. We’re glad to hear that you’re satisfied with our fast withdrawals. Your support means a lot to us.
Best regards,
The FXTM Team
My true experience is
My true experience is. I register myself with FXTM 26th. Sep. 2025.
I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why.
I followed all the instruction given but still fail. Pls help me.
September 26, 2025
Reply from FXTM
Dear Karunanithy,
Thank you for sharing your experience. We’re sorry to hear that you’ve had trouble accessing the platform since registering. This is not the experience we want for our clients, and we’d like to urgently assist you in getting started.
Please contact our support team securely here: https://www.fxtm.com/en/contact-us/ with your account details so we can review and guide you step by step.
Best regards,
The FXTM Team
If we deposit less than $30 there's fee…
If we deposit less than $30 there's fee of 3$ , and we cannot trade if our account not deposit $200 , if wanna withdraw back my deposit also cannot!!
September 30, 2025
Reply from FXTM
Dear Mokhtar,
Thank you for sharing your feedback. Please note that deposits under $30 may incur a $3 fee, as outlined in our funding policy. Regarding trading and withdrawals, requirements can depend on account type and verification status.
We’d like to review your case in detail and provide clarification. Kindly contact our support team securely here: https://www.fxtm.com/en/contact-us/ so we can assist you directly.
Best regards,
The FXTM Team
Reply from FXTM
Dear Abdullah,
We’re sorry to hear about the withdrawal issues you’re facing. We’d like to urgently review your case and help resolve it. Please share your account details securely via our support channel here: https://www.fxtm.com/en/contact-us/ so our team can assist you directly.
Best regards,
The FXTM Team
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Reply from FXTM
Dear Yun,
We’re sorry to hear about your dissatisfaction. We’d like to better understand your experience and review your case in detail. Please share your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so our team can assist you directly.
Best regards,
The FXTM Team
Good evening Sir
Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Friends, and Family, they believe what they see Thank you FXTM
U.S Udoh
September 1, 2025
Reply from FXTM
Dear Uwem,
Thank you for your kind feedback. We’re delighted to hear that you had peace of mind at our seminar and that you’re ready to begin your trading journey with FXTM. We look forward to supporting you as you grow, and we truly appreciate your trust in sharing FXTM with your friends and family.
Best regards,
The FXTM Team
Not helping me at all.what i want to do…
Not helping me at all.what i want to do is all about my withdrawal and bank acct verification but i have been treat like my enquiry is about my Depo
September 23, 2025
Reply from FXTM
Dear Rizita,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve faced with your withdrawal and bank account verification, and that your enquiry was not properly addressed. We’d like to urgently review your case.
Please share your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so our team can investigate and assist you directly.
Best regards,
The FXTM Team
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