Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FXTM is fair and transparent in processes of trans
I found FXTM very reliable and trustworthy based 1. The urgent feedback on disturbing issues
2. Their efficient trade signals in HUB
3. Notifications
4. Added trade advantages
5. The trading platforms are user friendly enough.
7. Quick account updates and statements
I hope my investments is safe withFXTM
August 27, 2025
Reply from FXTM
Dear Kwame,
Thank you for your detailed feedback. We’re delighted to hear that you find FXTM fair, transparent, and reliable, and that you value our feedback, trade signals, notifications, and user-friendly platforms. Please rest assured that the safety of your investments is our top priority.
Best regards,
The FXTM Team
Advertisement
Worst broker I have ever used ..
Worst broker I have ever used ... there mid night spread will be wild enough to wipe out trading account..
To verify your account for withdrawal another war ...easy deposit hard withdraw...
The foolish account manger dey assigned to me is not even replying her mail
August 21, 2025
Reply from FXTM
Dear Praise,
We’re sorry to hear about your concerns with spreads and withdrawals. Please note that spreads can widen during low-liquidity periods, such as midnight, due to market conditions. Verification is a regulatory requirement to ensure the safety of your funds.
Our team has already tried reaching out to you several times, but we haven’t received a response. To help resolve this matter, kindly submit your account details securely via our support page here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new and our team will assist you directly.
Best regards,
The FXTM Team
I want to change my leverage scale but…
I want to change my leverage scale but it's not get any support from your support team
August 31, 2025
Reply from FXTM
Dear Ali,
Thank you for your feedback. We’re sorry to hear about the difficulty you’ve faced with changing your leverage. Please note that leverage adjustments depend on account type, instrument, and regulatory restrictions. Kindly submit your account details securely via our support page here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new and our team will assist you directly.
Best regards,
The FXTM Team
Great experience.
August 20, 2025
Reply from FXTM
Dear Martin,
Thank you for your feedback. We’re glad to hear that you had a great experience with us. Your support is truly appreciated.
Best regards,
The FXTM Team
Hi i am Not getting any response from…
Hi i am Not getting any response from Support
August 26, 2025
Unprompted review
Reply from FXTM
Dear Ashir,
We’re sorry to hear about your experience. Please share your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
so our team can review your case and provide the necessary support.
Best regards,
The FXTM Team
Advertisement
very good and great company
August 21, 2025
Unprompted review
Reply from FXTM
Dear Sami,
Thank you for your kind words. We’re delighted to hear that you consider FXTM a very good and great company. Your support is greatly appreciated.
Best regards,
Malik - FXTM
very gooooood
August 12, 2025
Reply from FXTM
Dear Nexo,
Thank you for your positive feedback. We’re glad to hear that you had a very good experience with us. Your support is greatly appreciated.
Best regards,
The FXTM Team
Reply from FXTM
Dear Dawood,
Thank you for sharing your feedback. We’re sorry to hear that you’re not satisfied with our services. We’d appreciate the opportunity to understand your concerns better. Please reach out to us securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Best regards,
The FXTM Team
Reply from FXTM
Dear Muhammad,
We’re sorry to hear that you’re unhappy with the services. We’d like to better understand your concerns so that we can address them effectively. Please share your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Best regards,
The FXTM Team
Advertisement
Hidden charges is too much.
Hidden charges is too much.
At inception and also at any amount below 50k
August 3, 2025
Reply from FXTM
Dear Adebayo,
We understand your concern regarding charges, especially on deposits below 50,000 Naira. Please note these fees are applied by payment service providers, not FXTM directly, to cover processing costs.
If you’d like more clarification or to explore deposit options that can help avoid such charges, please contact us here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Best regards,
The FXTM Team
Reply from FXTM
Dear Olalere,
We’re sorry to hear that you feel your concerns have not been addressed. We take such matters seriously and would like to review your case in detail.
Please submit your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so our team can investigate and assist you directly.
Best regards,
The FXTM Team
Just foucus in your mision .
Me i just start it trading and i feel so good and safe with FXTM Trading Broker .
August 6, 2025
Reply from FXTM
Dear Amarildo,
Thank you for your positive feedback. We’re delighted to hear that you feel good and safe trading with FXTM. We look forward to supporting you as you continue your trading journey.
Best regards,
The FXTM Team
Withdrawal original money is very difficult. Dont apply this.
I submitted withdrawal and never succeed. Last time in April. It rejected me as not correct channel. Now I resubmitted by crypto wallet. Still rejected but the system never return the money to my account for resending. Just holding the money. If it can reject immediately, I can know what happened .Then i asked CS for reason. it showed me how to withdraw by different amounts but the system never telling. I lost $10 as inactive account and important that i lost my time, and I keep to withdraw just small money $301USD. It is crazy to use so many time for this. Please leave this company if you want to get the refund faster. This company keeps to ask and wait and holding. Here is the successful withdrawal message, but not true. CS said actually the channel is wrong and need to hold now. .... "301.00 USD and this is currently being processed. Your transaction is being processed and your funds will be with you soon. You can check the standard processing time for your withdrawal and the current status on MyFXTM Transaction History. We’ll be in touch should we need any more information to complete your transaction. Our Customer Support Team is here to help, and should you have any questions please feel free to visit the Help Centre or contact us here." therefore, my feeling, i never believe the slow system can help people to earn, including Deposit and Withdrawal. Just for your reference.
文件夾: 交易處理中
August 5, 2025
Reply from FXTM
Dear Anne,
Please note that FXTM follows strict regulatory and security protocols to ensure all withdrawals are processed correctly and safely. If a request is submitted through an unsupported or incorrect channel, it may result in delays or rejection. However, your funds should never be lost or withheld without resolution.
We would like to investigate your case in detail to ensure it is resolved properly. Kindly submit your account details securely through our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Best regards,
The FXTM Team
Advertisement
Email not reply
Ihave sent email requesting to change my IB, yet i never receive any reply
Pls check my email sent to info@fxtm... dated 2 Aug 2025.
Hello!
My account name is Ismail Sahak, I need to transfer my account 216001118 (my email) to the service of 35026.
Thanks!
July 29, 2025
Reply from FXTM
Dear Ismail,
For security and faster handling of such requests, please submit your details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Our team will review your request and assist you with the IB change promptly.
Best regards,
The FXTM Team
Reply from FXTM
Dear Abdullah,
Thank you for your positive feedback. We’re glad to hear that you find our platform easy to use and simple to understand. Your satisfaction is important to us.
Best regards,
The FXTM Team
I moved countries
As I moved countries, I requested an update on my address and phone number under personal details.
This became very complicated in my opinion.
Instead of just updating a database I had to open a new profile, redo verification and then have my funds transferred.
It took a week for FXTM to advise and transfer my funds. First telling me I had to withdraw the funds!
The whole process could be much smoother and quicker FXTM, you can do better.
August 3, 2025
Reply from FXTM
Dear Kiwiana,
Thank you for sharing your feedback. We understand how the process of updating personal details after relocating can feel complicated and appreciate your patience.
Please note that, for security and regulatory compliance, updates to key personal information such as address or contact details require additional verification. This ensures account safety and meets industry regulations.
Your input is valuable, and we’ll share it with our team to review how we can make this process smoother in the future.
Best regards,
The FXTM Team
Your system is not transparent
Your system is not transparent, you offered a gift and made it known to me that there was no obligation, but once I activated the gift, you required me to make a deposit. Then you automatically upgraded me to another level which required me to deposit more money. I have to deposit so much money and I can't make any withdrawals. This is a scam! You will hearing from my attorney.
July 15, 2025
Unprompted review
Reply from FXTM
Hello Linhphuong,
We take claims like this very seriously. However, we could not verify your relationship with FXTM based on the information provided. For security and transparency, we encourage clients with genuine concerns to reach out directly through our official support channel: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Please also note that we do not allow promotional content or references to unrelated third parties, as this goes against Trustpilot’s review guidelines. If you have a legitimate concern regarding your account, we’re happy to investigate and assist.
Best Regards,
The FXTM Team
Advertisement
Really good
July 30, 2025
Reply from FXTM
Dear Anas,
Thank you for your positive feedback. We’re glad to hear that you had a really good experience with us. Your support is greatly appreciated.
Best regards,
The FXTM Team
i am not happy with the N5000 DEDUCTION…
i am not happy with the N5000 DEDUCTION FOR EACH DEPOSIT AND NO WELCOME BONUS WAS GIVEN ME WHEN I OPENED THE ACCOUNT
please contact me on +2349057516442
July 24, 2025
Reply from FXTM
Dear Kingsley,
The N5000 deduction is a processing fee applied by payment providers for deposits below the threshold. Regarding the welcome bonus, eligibility depends on the promotion terms.
For your security, please do not share personal contact details publicly. Kindly submit your account information securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so we can review and assist you.
Best regards,
The FXTM Team
Tried to make a trade
Tried to make a trade, but it keeps getting canceled, and I was kinda hoping for copy trade as well
July 23, 2025
Reply from FXTM
Dear Chukwuebuka,
We’re sorry to hear about your experience with trade cancellations. Such issues can be related to factors like insufficient margin, market conditions, or instrument-specific trading hours.
We’d like to investigate your case in detail and also guide you regarding our trading options. Please submit your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so our team can assist you directly.
Best regards,
The FXTM Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.