Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You people are nonsense i sent 5 dollar…
You people are nonsense i sent 5 dollar you guys collected 3 dollars
July 28, 2025
Reply from FXTM
Dear Abdulrauf,
We understand your concern regarding the charges. Please note that such deductions are usually transaction fees applied by payment service providers, not FXTM directly.
We’d like to review your case in detail and provide you with a clear explanation. Kindly submit your account details securely via our support page here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Best regards,
The FXTM Team
Advertisement
Perfect scam
When you decide that "ok, I don't want to continue with FXTM and want to withdraw all funds" They will reject your full withdrawal request and will ask you hefty charges to close the account. These people are scammers.
July 29, 2025
Unprompted review
Reply from FXTM
Dear Agni,
Please note that FXTM does not charge any fees for account closure, and all withdrawal requests are processed in line with our policies and regulatory requirements. If you have faced any issue with your withdrawal, we’d like to review your case in detail and provide clarity.
Kindly submit your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so our team can investigate and assist you directly.
Best regards,
The FXTM Team
very high commission fee!!!
July 26, 2025
Reply from FXTM
Dear Ceslovas,
We understand how important competitive trading conditions are. FXTM offers different account types tailored to various trading styles, some of which include zero commission options. If you'd like to explore a better-suited account or have questions about current charges, our team is here to assist.
Please feel free to reach out via our support page: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so we can review your case and guide you accordingly.
Best regards,
The FXTM Team
I tried to withdraw my first deposit to…
I tried to withdraw my first deposit to see how fast my withdrawal are processed with this broker, they charged me 3% without any alert or notification and processed my withdrawal instantly. 2nd time i placed trades and tried to withdraw they it says Skrill withdrawal are processed instantly or maximum few hours but its more than a day they are not processing my withdrawal not replying to chat or emails. It seems they are not a proper well legalized broker!
July 19, 2025
Reply from FXTM
Dear Mohamed,
Thank you for sharing your experience. We’re sorry to hear about the confusion regarding withdrawal fees and processing times.
Please note that some payment methods, including Skrill, may carry transaction charges applied by the provider, and processing times can vary depending on verification and system queues. We strive to process all withdrawal requests as swiftly as possible and aim to be fully transparent about all applicable fees.
We’d like to investigate your case further and provide clarity. Kindly submit your details securely via our support portal here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best regards,
The FXTM Team
FXTM IS A SCAM!
I decided to start investing with FXTM, as I had some success on another trading app, but that trading app had limited options, and FXTM had a larger variety of shares/stocks and commodities to invest in. And so, I deposited a large amount of money into the app and decided to invest. Within literal seconds after investing and exiting the app, I received a message that FXTM had closed my open positions. I quickly logged in to find all the money I had invested was gone. I thought to myself, I must've done something wrong, and chalked it up to a mistake on my side and a lack of trading experience (but I'm starting to think that this isn't the case anymore because of what occurred next). Because later on after I redeemed some money from a promotion they had on FXTM, I wanted to withdraw the small amount of money I had remaining in my FXTM funds that I did not invest as well as the small amount I got from the promotion. I had to submit so many personal information documents over and over and over just to be verified to do a withdrawal. After 3-5 days of constantly submitting documents containing lots of personal information, it seemed as if I could finally withdraw (I thought that was very weird, as the other app I invested with didn't need so much verification and personal information to do a withdrawal). I submitted my withdrawal only for it to tell me it needed approval/ to be processed first. I waited about a week only for it to be rejected without a reason. I went back on the app to see some error message saying there was a "closed loop" issue, and in order to resolve this, I had to deposit R182 for my bank to be verified for a withdrawal and to fix the "closed loop" error (and this is after I sent a whole bunch of personal information and bank statements and bank details just to be verified in the first place), but being a little naive, I decided to do it, only to be put straight back onto the same page in the app with the same error message, having deposited more money into the app. I decided to submit a withdrawal again and waited about 5 days, only for it to be rejected again. I immediately contacted their customer support, and they replied back saying there is a technical error that needs to be fixed and I should try the crypto option of withdrawal. I replied back saying I did not want crypto, I wanted my money back, and they said there's nothing they can do; I have to wait for maintenance to fix the error. I asked them when this error was going to be fixed, and they did not reply to my question. I later went back onto the app to see if I could withdraw now, only to find a different error message that had stopped me from making any type of withdrawal whatsoever. I have repeatedly contacted them over and over about this only to get robotic replies saying they can't do anything, I have to wait for maintenance, and I should withdraw using the crypto method (Bare in mind I do not even have an option to withdraw with any method anymore). It has been about 3-4 weeks now since my first attempt to withdraw, and nothing has changed no matter how many messages I send. Since my last message to them, I cannot even access the app anymore; I am immediately kicked as soon as I log on.
Please do yourself a favour and do not deposit any money into FXTM or do any business with them because you will never get your money back and will suffer with frustration dealing with their support team's endless robotic replies and fake excuses. I hope no one ever has to go through what I have been through with this scamming fake trading company.
July 16, 2025
Unprompted review
Reply from FXTM
Dear Vince,
Please note that as a regulated broker, FXTM follows strict compliance and security standards to protect client funds. This includes thorough identity and payment method verifications, which can sometimes require additional documentation to ensure safety and compliance with global regulations.
We’re very concerned to hear about the difficulties you faced and would like to investigate your case urgently. Please provide us with your account details (FXTM account number and registered email) by opening a support ticket at: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Once we have this information, we’ll review your case with priority and work to resolve the issue as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Best Regards,
The FXTM Team
Advertisement
I am experiencing difficulties…
I am experiencing difficulties withdrawing funds due to a lack of available facilities. Despite providing all necessary documentation, including a screenshot of the mobile wallet deposit, which, however, only displays the mobile number and not the full name or account number, the request is being held up. The request for the full name and account number within the same screenshot is currently preventing the completion of the withdrawal.
In addition I made many emails to support team even for account manager till now there's no response or even help to get my money This emails starts from 6 July 2025 till now.
July 7, 2025
Reply from FXTM
Dear Ahmed,
We’re sorry to hear about the difficulties you’ve faced regarding your withdrawal and the documentation process.
To assist you further and resolve this as quickly as possible, please share your account details securely via our support page: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new. Our team is ready to review your case thoroughly and provide a clear resolution.
We appreciate your patience and look forward to resolving this for you.
Best Regards,
The FXTM Team
It's okay but not as much as expected.
It's okay but not as much as expected.
No credit and debit card options are available on deposit and withdrawal. Even though I live in the Netherlands
July 7, 2025
Reply from FXTM
Dear Sam,
Thank you for taking the time to share your feedback. We’re pleased to hear that your overall experience has been okay, though we understand your concerns about the limited payment options.
If you have specific suggestions or need assistance with available options, please reach out to us via our support page: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
We appreciate your input and look forward to providing you with an even better experience.
Best Regards,
The FXTM Team
You will never improve or develop your…
You will never improve or develop your company businesses, unless you stop scamming innocent people, how can a person deposit just or only 10,000 Naira account and you took 5000 Naira as a deposit fees, that's unbelievable, and you keep saying; it's only on deposition of less than 50,000 Naira, so how can a company charges a small capital users and high capital users uncharged, that's incredible
July 8, 2025
Reply from FXTM
Dear Zakariyya,
Thank you for sharing your concerns. We understand your frustration regarding transaction fees on deposits below 50,000 Naira. Please note that these charges are not from FXTM directly but come from payment service providers to cover processing costs.
We strive to keep trading accessible for all clients and always aim to maintain transparency about fees. We encourage clients to consider depositing above the threshold to avoid these charges when possible.
If you'd like more clarification or assistance, please reach out to us via https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
We appreciate your feedback and remain committed to improving our services.
Best Regards,
The FXTM Team
The platform is good for trade. Make the platform zero spread.
The platform is good for trade. The only challenge I have currently is the commissions charges on a beginner's account.
July 6, 2025
Reply from FXTM
Dear Lucky,
Thank you for sharing your feedback. We’re glad to hear you find the platform good for trading. We understand your concern regarding commission charges on beginner accounts. We continually work to keep our pricing competitive while providing quality services and support.
We’ll pass your suggestion about zero spread and commissions to our team for consideration. If you'd like to discuss account options that might better suit your trading style, please reach out to us at https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
We appreciate your input, and thank you for trading with us.
Best Regards,
The FXTM Team
Advertisement
Market closing on week days
I think this is some scamming app, always saying market closed during week days, when I’m about to close a trade. How does market close during week days? It was really a bad experience..
July 1, 2025
Reply from FXTM
Dear Tosin,
We’re sorry to hear about your experience. Please note that certain instruments can have specific trading hours, and some markets may close for short periods even during weekdays due to liquidity or maintenance.
We’d like to investigate this further and clarify what happened with your trades. Kindly share your account ID and more details via our support page: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new. Your trading experience matters to us, and we’re here to help.
Best Regards,
The FXTM Team
The information is Good
I think feel the information that I got on the seminar I attended is educative and paves a way to understand how the system works in the forex trading.
July 5, 2025
Unprompted review
Reply from FXTM
Dear Muiz,
Thank you for your feedback. We're glad to hear that the seminar provided you with valuable insights and helped you better understand forex trading. We’re always happy to support your learning journey and appreciate having you with us.
Best Regards,
The FXTM Team
All Hidden Marketing
All Hidden Marketing. To Much Charges. Don’t Trust The Broker. Payments Are too Much Late. After Start too much restrictions
July 3, 2025
Reply from FXTM
Dear Rishad,
FXTM is committed to transparent pricing and clear communication. We’d like to understand the specifics of your experience so we can assist you better. Please contact us with your account details via our support channel: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Best Regards,
The FXTM Team
Since last Saturday I've been waiting…
Since last Saturday I've been waiting on my approved funds from you and I'm still today (Tuesday) getting no response from anyone. It's a $125,000,where is my promised and approved funds?
July 2, 2025
Unprompted review
Reply from FXTM
Hello Martin,
We could not verify your relationship with FXTM based on the information provided. For security and transparency, we encourage clients with genuine concerns to reach out directly through our official support channel: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Please also note that we do not allow promotional content or references to unrelated third parties, as this goes against Trustpilot’s review guidelines. If you have a legitimate concern regarding your account, we’re happy to investigate and assist.
Best Regards,
The FXTM Team
Advertisement
There is daily fees There is daily fees charging where i was informed there will be no charges. charging where i…
There is daily fees charging where i was informed there will be no charges.
June 30, 2025
Reply from FXTM
Dear Anwar,
We’re sorry to hear about your concerns regarding daily fees. Depending on the account type and instruments traded, swap or overnight fees may apply, this is clearly outlined in our terms. Please reach out to our support team for a detailed review of your account and clarification: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
I am totally upset with the start
I am totally upset with the start, I selected program with 100% bonus promo HELLOFXTM activated and after message deposited amount 150 expecting I get 300 total to support positions but I didn’t received the bonus at all after contacted support they 1st said I didn’t selected promo then said it’s not that way after SAUD will ask team and reply back and no any respond after, like they were unaware and laim excuses to delay this and later when I started trading my trades gone wrong overnight bad luck followed I had no idea then Morning I was looking to see for reversal to cancell some limits but suddenly it was cancelled automatically and I got more upset even when I tried to open reverse trade entry was not allowed even that time the equity was available above 55$
Again I contacted support they said the bonus is misunderstood it’s a different way to earn it’s really surprising on your bonus add it says clearly to match the deposit amount as credit upto 500$ in deposit
I am so upset that I didn’t even cared about running trades again ignored and lost unfortunately I have a feeling this platform I wrong trusted it is just made to eat customers money only
No customers support no honestly and very high speeds and automatic cancellations without any emails or notice warnings and I don’t know what else to say it was a total bad experience overall I just hate it now
June 30, 2025
Reply from FXTM
Dear Saeed,
We’re truly sorry to hear about your experience and understand your frustration.
Regarding the bonus, each promotion has specific terms and conditions that must be met to receive and use the credit, including eligibility requirements and trading volume criteria. We apologise if this was not clearly communicated and for any confusion caused.
As for the issues with your trades and cancellations, these could be related to margin requirements, risk controls, or other account-specific factors. We would like to investigate your case further to provide you with a clear explanation and support.
Please contact us directly here and include your account details so we can assist you thoroughly: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We remain committed to transparency and supporting all our clients.
Best Regards,
The FXTM Team
Good client service when experiencing…
Good client service when experiencing any problem, high security and privacy and nice trading journey
June 30, 2025
Reply from FXTM
Dear Sandile,
Thank you for your kind feedback. We're delighted to hear that you value our client service, security, and your overall trading journey with us. Your trust means a lot, and we look forward to continuing to support your trading goals.
Best Regards,
The FXTM Team
Reply from FXTM
Dear Hannah,
We’re sorry to hear you're having trouble accessing your account. Please reach out to us with your account details at https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so we can assist you quickly and get you back on track.
Best regards,
The FXTM Team
Advertisement
There is alot of bugs and lags
There is alot of bugs and lags , and there is no Strategy I can save on the charts , I should choose the indicators each time , and even the default setting of the indicators not saved at all
June 22, 2025
Reply from FXTM
Dear Shady,
Thank you for sharing your feedback. We’re sorry to hear about your experience with bugs and chart settings. We’ve shared your feedback with our technical team as we continue improving the platform. If you’d like to provide more details, please reach out via https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new.
Best regards,
The FXTM Team
Fraud broker
June 20, 2025
Reply from FXTM
Dear Albert,
We take such claims very seriously. Please share your account details securely via our support page at https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so we can investigate and address your concerns directly.
Best regards,
The FXTM Team
I'm still having withdrawal issues.
June 20, 2025
Reply from FXTM
Hello Cyprain,
Thanks for your feedback. We’re sorry to hear you’re experiencing issues with your withdrawal. Please share your account details with our support team at https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new so we can take a closer look and help resolve this for you.
Best regards,
The FXTM Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.