Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I can't believe I didn't check the reviews properly before throwing my money away with these con arti... See more
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Seen a few mixed reviews so thought I'd share my experience. Dropped my p30 pro getting in car, smashed screen. Easy claim process,no silly questions just proof of purchase/ownership. Sent in to... See more
Company replied
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all... See more
Company replied
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled. I am currently in to my 2nd hour on hold to this... See more
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Company details
Written by the company
Gadget Cover is the longest established gadget and mobile phone insurer in the UK. We not only offer some of the most affordable prices, but our comprehensive policies offer complete peace of mind. When you insure with us, your gadgets are not only covered for theft, loss and damage but you also get unlimited claims, fraudulent call cover, worldwide cover and free data backup on all policies. Plus you can get one month free!
Contact info
Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF, London, United Kingdom
- 0203 7949294
- info@gadget-cover.com
- gadget-cover.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This company is a fraud they have had…
No comment hope everyone has a nice day
May 11, 2022
Unprompted review
Reply from Gadget Cover
Good morning Mr Assem,
Thank you for taking your time to leave your review.
We are sorry to read that you have been unhappy with our claims process and the complaint outcome.
As part of the claim process, as confirmed in the complaint outcome we must perform validations on the device when received at our repair house. The team were unable to verify the IMEI number in the way that was originally discussed due to the amount of damage. They had therefore asked for the code to unlock and go into the phone settings. As you have confirmed you are not willing to provide that they offered to send the phone back to you unrepaired this would have enabled you to remove the passcode yourself or change it.
I would like to point out as part of your review that we would not sell your device or your personal data. If you have any questions regarding the data we hold can contact the details held on your Terms and Conditions of the policy.
As you are unhappy with the complaint outcome there is details on the final response email sent to you on 06.05.22 for you to be able to pursue with the Financial Ombudsman Service.
Kind regards
The Gadget Cover Team
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Worst company ever
Worst company ever! Had a policy for 3 years with them but try to make a claim for anything and they will use every excuse in the book to not repair!
April 19, 2022
Unprompted review
Reply from Gadget Cover
Good afternoon Sarah,
Thank you for your review and I am sorry to read that you have not had the claim experiance that meets your expectations.
We would like to investigate this for you but there was no reference left as part of your review. Please could you provide a policy or claim reference for us? If you would prefer to do this over the phone please call our customer service team.
We look forward to hearing from you soon to try and rectify this situation.
Kind regards
The Gadget Cover Team
So Slow to do anything!
My phone was stolen and I was hoping for a quick replacement from this insurance. Every thing has been slow. Slow to check docs, I sped it up by ringing them but they then tried to overcharge my excess payment, then couldn't take payment over the phone, then took an hour to email me a link that didn't work. Office closes at 5pm on Friday and remain closed over the weekend causing further delays. All very frustrating to be honest. Would not recommend if you are relying on them for a quick replacement.
April 9, 2022
Unprompted review
Reply from Gadget Cover
Good afternoon,
I am sorry to read that your phone was stolen and you have found the replacement service slower than you expected.
I would like to investigate this further and feed back to management as this is not a level of service we would expect.
However, the reference you have provided is not a Gadget Cover reference. Please could you advise your Gadget Cover reference? Once I have this I can then look to have this issue resolved.
Kind regards
The Gadget Cover Team.
Helpful from start to finish
Sara was able to help me identify my policy details in order for me to make a claim, and directed me towards the claim process.
Helpful from start to finish. Great service.
February 14, 2022
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave us your review. Sara was happy to help in confirming your policy details and get your claim process started.
Please do not hesitate if you wish to contact the customer service team again.
Kind regards
The Gadget Cover Team.
Great team and quick service
Gadget Cover were amazing in their process of Apple Watch claim. I made a claim and within 7 days the money for the watch was in my account. Throughout the process the team made sure that communications were made, so I knew where I was in the claim. Once I received the funds and I bought new watch it was so easy to phone the team and make the changes with the team! Highly Recommend.
January 10, 2022
Unprompted review
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Good service and good support very easy…
Good service and good support very easy to claim for all i have to claim and claim to in 3 days thanks gadget cover
December 22, 2021
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review. We are happy to hear you found our service good and supportive throughout.
If you need anything else please do not hesitate to contact us.
Kind regards
The Gadget Cover Team.
Doggy company
Doggy company, website won’t let me log in to obtain my information or make a claim and I can never get through to anyone on the phone!!!! Very upset about this company
October 23, 2021
Reply from Gadget Cover
Good morning Miss Smith,
Thank you for your review and we are sorry to hear you have been unable to log into the customer portal on our website. We are aware there is issues currently which our IT team are working on resolving.
I have have asked a member of customer service to ring you and go through your policy. If you need to make a claim they can also transfer you to the claims department to start this.
Kind regards
The Gadget Cover Team
Would not recommend
Would not recommend. I signed up with my work email and then at a later date I changed the email to my personal email. I lost/had my phone stolen on holiday and put in a claim. This was 2nd October, it’s now the 13th. I have provided all information needed however they keep asking for more information and in pdf format(this wasn’t stated in the emails I received). I had to call up to get an update when I was advised that some of the information I provided was sufficient. I need my phone for work so this has been very inconvenient for me and I’ve still not had a decision. If my claim is approved, I’ll be provided with a refurbished phone also.
October 13, 2021
Unprompted review
Reply from Gadget Cover
Good morning Mr Parker,
Thank you for taking the time to leave your review and we are sorry to read you are unhappy with our claims department.
I have forwarded this review to the managers of this department to contact you and raise your complaint if not already done so.
Kind regards
The Gadget Cover Team.
Lots of bad reviews here so wanted to…
Lots of bad reviews here so wanted to be clear of my experience. Phone was lost on Friday 10/09, reported to Gadget Cover same day, they emailed back same day requesting proof of purchase etc. Requested from vodafone (who took 2 working days to send). As soon as I emailed the proof (14/09) I had contact from Direct Group who took my excess. The Iphone was delivered to me today (16/09); no more than 48 hours after i supplied proof. Seems like a good service to me...
September 16, 2021
Unprompted review
Reply from Gadget Cover
Good morning Mr Hall,
Thank you for taking the time to review our claims process.
If you ever need to contact us again please do not hesitate to contact us.
Kind regards
The Gadget Cover Team.
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Reply from Gadget Cover
Good morning Mr Betts,
I am sorry to read you have been unhappy with us.
I can see you took the policy out on 26/08/21 and started a claim on 30/08/21 which was declined due to being a refurbished device. Unfortunately we only cover refurbished devices if they have come directly from a network provider or manufacturer.
Again our apologies that you are unhappy with the outcome and can see you have already requested we cancel your policy which was done at 931am this morning.
If you would like to speak to us further regarding this please do not hesitate to contact us.
Kind regards
The Gadget Cover Team.
They need to sort out online platform…
They need to sort out online platform in my opinion. Coverage is quite unclear - had to call on. Should be available and clear online
** I should say that the representative did say that they were improving it
September 1, 2021
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
We are aware that our customer portal needs improving and there are changes we are working on now to enable you to see your policy details on there. Part of the enhancements we are looking at is to also add more FAQ so that the T&Cs of our policies are clearer for everyone.
Thank you for your feedback and I will pass this to our development team.
Kind regards
The Gadget Cover Team
So far so good!
September 1, 2021
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review.
We are pleased you are happy with the service so far. If you do ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team.
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review.
We are pleased you are happy with the service so far. If you do ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team.
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Expensive and sign process does not…
Expensive and sign process does not display excess cost.
August 17, 2021
Reply from Gadget Cover
Good morning Miss McKay,
We are sorry to read that you are unhappy with your new policy taken out on 13/08/2021. If you would like to discuss your policy and its premiums please contact us on 0203 794 9294.
We appreciate your feedback regarding displaying the excess during the quotation stage and we are already looking to improve this. The excess rate can also be found in our Terms and Conditions as well as the 'Frequently Asked questions' on our website.
Kind regards
The Gadget Cover Team
Did anyone get the Amazon voucher incentive?
The insurance can with the promise of a £10 Amazon voucher. I've had the policy for about three months... But no voucher.
I've chased now via three emails, no reply to the first, a response to the second, and send the third today. It's been a month overall and they promise a voucher 'will arrive in email in the next week'. So far, no voucher.
August 16, 2021
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for your review. Our sincere apologies that you have not yet received your voucher. Due to a technical issue we have had trouble sending them. I have requested that once we know yours has been sent that one of our customer service agents will call you and confirm receipt.
If you would like to speak to us in the meantime please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team.
I have had three gadget repaired whilst…
I have had three gadget repaired whilst I have been with this company. The process was quick and easy, all done online or you can give them a call. The staff are very efficient, friendly and helpful nothing was too much trouble for them. The two repair company's my gadgets were sent to were very quick and the work was of very high standard. Fairly cheap monthly payments by direct debit. My personnel opinion excellent company. I would definitely recommend.
August 9, 2021
Reply from Gadget Cover
Good morning Andrea Perry,
Thank you for taking the time to leave your review regarding our claims process and you are happy with out services.
If you ever need anything please do not hesitate to contact us again.
Kind regards
The Gadget Cover Team.
Really competitive prices
Really competitive prices. Had to make a claim and it was straightforward and device was returned within a couple of days
August 2, 2021
Reply from Gadget Cover
Good morning Anne Flynn,
Thank you for taking the time to leave your review.
We are happy to read you found everything straight forward.
If you ever need to contact us please do not hesitate to call, email or Live chat us.
Kind regards
The Gadget Cover Team.
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Would have given five stars
Would have given five stars, but I can't log in to my account. I get an error message whenever I try to log in
August 2, 2021
Reply from Gadget Cover
Good morning Mr Senghore
Thank you for taking the time to leave your review.
We are aware of new policyholders being unable to access the customer portal for which I can only apologise. We are working hard to resolve this issue.
If you have any questions in the meantime that you would like us to help you with please contact us.
Kind regards
The Gadget Cover Team
Very easy and useful
July 30, 2021
Reply from Gadget Cover
Good morning Ms Mohammadzai,
Thank you for leaving your review and we are happy to read you find our insurance very easy and useful.
Kind regards
The Gadget Cover Team.
Nice price for full cover
July 29, 2021
Reply from Gadget Cover
Good morning Mr Staveley,
Thank you for leaving your review and we are glad to read you are happy with the full cover price.
Kind regards
The Gadget Cover Team.
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