Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I can't believe I didn't check the reviews properly before throwing my money away with these con arti... See more
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Seen a few mixed reviews so thought I'd share my experience. Dropped my p30 pro getting in car, smashed screen. Easy claim process,no silly questions just proof of purchase/ownership. Sent in to... See more
Company replied
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all... See more
Company replied
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled. I am currently in to my 2nd hour on hold to this... See more
Company replied
Company details
Written by the company
Gadget Cover is the longest established gadget and mobile phone insurer in the UK. We not only offer some of the most affordable prices, but our comprehensive policies offer complete peace of mind. When you insure with us, your gadgets are not only covered for theft, loss and damage but you also get unlimited claims, fraudulent call cover, worldwide cover and free data backup on all policies. Plus you can get one month free!
Contact info
Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF, London, United Kingdom
- 0203 7949294
- info@gadget-cover.com
- gadget-cover.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gadget Cover
Good morning Mr Muzil,
We are happy to see you found our service very good and helpful.
If you ever need to contact us again please do not hesitate to do so.
Kind regards
The Gadget Cover Team.
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Reply from Gadget Cover
Good morning Mr Morris,
Thank you for leaving your review.
We love reading that you have found our customer service team great. I have passed this across to them for feedback.
Please do not hesitate if you ever need to speak to us again.
Kind regards
The Gadget Cover Team.
Found through money supermarket
Found through money supermarket, the excess and level of cover looked great.
Very simple to set it up, managed to view all the terms and conditions and cover documents easily and also managed to set up my account with no issues.
I've never had to make a claim before and hoping I never have to in future but after reading the claims procedure it looks simple enough.
July 26, 2021
Reply from Gadget Cover
Good morning Mia Howe,
Thank you for taking the time to leave your review.
We are happy to read you found everything straight forward and easy to set up.
If you ever need to contact us please do not hesitate to call, email or Live chat us.
Kind regards
The Gadget Cover Team.
Insurance is only as good as when it is…
Insurance is only as good as when it is required for a claim, as I haven't yet had to claim I would normally give a 'middle of the road' review, however various links on website don't work, including log in as a member, so I am giving a poor review for now. Sorry!
July 15, 2021
Reply from Gadget Cover
Good morning Mr Rayfield,
Thank you for taking the time to leave your review.
We are aware of new policyholders being unable to access the customer portal for which I can only apologise. We are working hard to resolve this issue.
If you have any questions in the meantime that you would like us to help you with please contact us via phone, email or the Contact us page on our website.
Kind regards
The Gadget Cover Team
Had an issue on website
Had an issue on website, contacted customer service who sorted straight away
July 9, 2021
Reply from Gadget Cover
Good morning Mr Checkley,
Thank you for leaving your review of your journey so far with us.
If you ever need to contact us again please do not hesitate by phone, Live Chat or email.
Kind regards
The Gadget Cover Team.
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Quick and easy to sign up & happy with…
Quick and easy to sign up & happy with price .so far so good
July 7, 2021
Reply from Gadget Cover
Good afternoon Mr Bellis,
Thank you for leaving your review of your journey so far with us.
If you ever need to contact us please do not hesitate by phone, Live Chat or email.
Kind regards
The Gadget Cover Team.
Lovely person I spoke to on phone
Lovely person I spoke to on phone. The gadget insurance looks good comparatively
July 5, 2021
Reply from Gadget Cover
Good afternoon Mrs Hergest,
Thank you for leaving your review.
I will pass this on to the agents manager for the lovely feedback thank you.
If you ever need to contact us again please do not hesitate.
Kind regards
The Gadget Cover Team.
I never received an email of…
I never received an email of confirmation of my purchase so I wasn’t 100% sure I’d insured my phone.
July 5, 2021
Reply from Gadget Cover
good afternoon Miss Payne,
Thank you for taking the time to leave your review.
We are sorry to read you did not receive your Welcome Pack email. I can see on the policy it was sent yesterday at 10:06am. Please could you check your junk/spam folder in case it has gone into there?
I have asked customer service to resend this to you now as well to be sure.
If you have still not received within the next 15 mins please contact us by phone or Live Chat and we can look into this further for you.
Kind regards
The Gadget Cover Team.
Despite 5star rating, average performance so far
After comparing insurance costs for an i-pad Air I decided to purchase insurance from Gadget cover. Initially the cost seemed reasonable but the £75 excess is annoying though common to other providers. The 5 star rating swayed my decision over a slightly less expensive provider. Paying by PayPal there was no confirmation of purchase from Gadget Cover until after 9 a.m.the next morning, by which time I was concerned whether the cover was in place or not- Paypal having already confirmed that payment had been made.Average rating so far, hopefully this will improve but also hopefully I won't have to make a claim !
June 28, 2021
Reply from Gadget Cover
Good afternoon Mr Ashton,
Thank you for leaving your review.
Thank you for choosing to take your insurance out with us. our apologies for the delay in receiving your documents. Normally the Welcome Pack is sent within 15 minutes of taking the policy out but can sometimes take up to 24 hrs. I will raise this as feedback for the team.
If you ever need to contact us please do so by phone, email or Live Chat.
Kind regards
The Gadget Cover Team.
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Always been great.
June 28, 2021
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review.
We are happy to read you have been happy with our services.
If you ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Never received any documents after…
Never received any documents after purchase and the website would not let me log on to my account, so emailed customer services and they apologised saying they were experiencing issues but sent copies of my cover. Now almost 2 months later I am trying to log onto my account and still can not log on, it just keeps saying something went. Glad I paid on my credit card I am going to report it as fraud if I can not get logged in shortly.
June 26, 2021
Reply from Gadget Cover
Good morning,
Thank you for leaving your review.
Our apologies again for the document issue you experienced. With regards to our website the portal is undergoing maintenance which is why you have been unable to log into it. If you require any information regarding your policy or you need to make changes please contact us by phone, Live Chat or by email and our agents will be happy to help you.
Kind regards
The Gadget Cover Team.
Basically they do everything for you.
June 6, 2021
Reply from Gadget Cover
Good morning Mr Richardson,
Thank you for leaving your review. If you ever need to contact us please do not hesitate and one of our agents will be happy to help.
Kind regards
the Gadget Cover Team
Terrible service from Gadget cover. Don't get fooled fellas
Few days ago, I lost my phone during my home visit. I informed the same to the claims and I was provided a claim reference number. They have asked few documents. I did give and few days after they have asked few more. The process is never ending. Every time I had to chase but they say that it is being processed. No response to mails, had to make international calls to follow-up. They say that they would look to finish today(every time I make a call) . But, there was no success. At last they responded but have quoted a different claim reference and sent me irrelevant information. It has been 23 days. Still waiting. Strongly recommend not to take this policy. They are too casual and never bothered.
May 28, 2021
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review. We are sorry to read that your claim process has not been as you have expected it to be. I have forwarded this review to our claims managers to contact you and raise your complaint if not already done so and confirm what is happening with your claim.
Kind regards
The Gadget Cover Team
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Excellent customer service and a great…
Excellent customer service and a great price for 2 devices would very much recommend
May 19, 2021
Reply from Gadget Cover
Good afternoon Mrs Dadswell,
Thank you for taking the time to leave your review.
We are happy to read you have found our customer service team excellent as well as the price for both your devices. I have passed your feedback along to the team.
If you ever need to speak to us again please do not hesitate to contact us.
Kind regards
The Gadget Cover Team.
Signed up for phone insurance and have…
Signed up for phone insurance and have received no documents or confirmation?!!
May 19, 2021
Reply from Gadget Cover
Good afternoon Miss Dew,
Thank you for your review and I am sorry you have not received your documents straight away.
I have looked into this for you. I can see you took your policy out on 18/05/2021 and a Welcome Pack was sent at 22:54. Please could you check your junk/spam folder in case it has gone into there? I have asked one of the customer service team to contact you shortly and comfirm you have received this ok. If you haven't then they will arrange with you while on the phone sending another way.
Kind regards
The Gadget Cover Team.
All good
Seen a few mixed reviews so thought I'd share my experience.
Dropped my p30 pro getting in car, smashed screen.
Easy claim process,no silly questions just proof of purchase/ownership.
Sent in to mmi, returned all fixed-little over a week start to return, cant realistically ask for more
May 18, 2021
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for sharing your experience with making a claim.
If you ever need to speak to us again please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review.
We are glad to read you have a high opinion of our services.
If you ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
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Nnew iPhone 12
Just taken out policy on my new iPhone 12. Very easy to do and now feel safe! Thanks.
May 5, 2021
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review.
We are glad to read your found setting up your policy easy and feel safe with us.
If you ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
CUSTOMER SERVICE
The service received from Gadget Cover on a accidental damage claim was totally disappointing, the level of customer service received from there team leader fell way below expectation. I would image a company like Gadget cover would try there utmost best to provide there customers which outstanding service.
I can’t truly understand how a £50 excess can turn out to a £500 excess being taken out of my bank account and with endless calls trying to get this matter resolved, they clearly held onto my money for almost 1 week before being told that it would be returned back to me. I would advise anyone in the process of using this company to be wary, I was looking for a way to post the £500 that they took out of my account for all to see.
Absolutely totally disappointed.
May 4, 2021
Unprompted review
Reply from Gadget Cover
Good afternoon Mr Senghore,
We are sorry to read the was a mistake made when collecting your excess for your recent claim. I have forwarded your review to the claims team managers to make them aware and raise the complaint for you if not already done so and to contact you.
We apologise for the error and hope that with the complaint team this can be resolved shortly.
Kind regards
The Gadget Cover Team.
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review.
We are glad to read your found setting up your policy excellent.
If you ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
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