The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
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Review summary
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Reviews shaping this summary
Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Had bought a new shower head which wasn't suitable for the electric shower. Caused a forced leak. Went onto the Gainsborough website, ordered new engine. Received promptly, well packaged. Working perf... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
221 reviews
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This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Reply from Gainsborough Showers
Hi, thank you for the brilliant feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy! Sophie
Falling short of expectations When my order was placed the order…
When my order was placed the order confirmation email advised that I would receive a delivery tracking number once my order was dispatched. I was never sent this number,further having not received it after four days I emailed customer services to enquire if the replacement part ordered had been dispatched,it took seven days for customer services to respond to this simple request.
November 12, 2024
Reply from Gainsborough Showers
Hello, it’s certainly never our aim to leave you feeling disappointed and it concerns me that you feel this way, please can you forward your full name, postal address and the best telephone number to contact you on to social@aqualisa.co.uk in order for me to have a look into this and have a chance to rectify the situation for you
Shower PRD
Part I required was eventually found on website. Ordering and delivery was excellent. If only fitting the part was as easy!
November 10, 2024
Reply from Gainsborough Showers
Hi, Thank you for your 4* review .Please contact our customer care team on 019 5956 0010 and they will be more than happy to assist you with fitting the PRD if needed. Sophie
Shower replacement part
Super easy to find, good value for money and delivery on time
November 2, 2024
Reply from Gainsborough Showers
Hi, thank you for the brilliant feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy!
Quick delivery great service and keep…
Quick delivery great service and keep my old shower going for another few years
November 2, 2024
Reply from Gainsborough Showers
Hi, thank you for the brilliant feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy! Sophie
Great to have eplacements available
I'm glad you're a company that actually helps people.repair what they buy from you. It makes a big difference not to have to call a plumber and for small, replaceable parts to be available. Thanks for not being a nasty corporation.
October 23, 2024
Reply from Gainsborough Showers
We are pleased to hear that you shower is now working as it should and is providing you with an excellent showering experience. Many thanks for taking the time to send us this brilliant feedback! Sophie
Reply from Gainsborough Showers
Hello Cathrine, I am glad to hear, that you found our new look website easy to use, If you need any assistance in future our team can be reached on 01959 560010.
Reply from Gainsborough Showers
Hi Terry ,thank you for taking the time to leave us this 5 star feedback a second time. If you need any assistance with parts in future our team can be reached on 01959 560010 - Sophie
got the part I needed promptly.
October 8, 2024
Reply from Gainsborough Showers
Thank you for continuing to choose us and and we are pleased to hear that the part arrived swiftly. Our team can be reached on 01959 560010 if you require any parts or support so please do contact us if you have any queries in future -Sophie
Sophie s was very helpful and sent a…
Sophie s was very helpful and sent a replacement part which I hope will solve the problem.
October 7, 2024
Reply from Gainsborough Showers
Hi John , thank you for your review, I am pleased to hear that you have received such good service from our customer care team!
So helpful and so knowledgeable
So helpful and so knowledgeable. Excellent customer service. Thank you!
October 5, 2024
Reply from Gainsborough Showers
Hello, thank you for the brilliant review. We are sorry that you had an issue with your shower but very happy to hear that we were able to resolve it so swiftly for you. Thank you for taking the time to send us your review, it is much appreciated.
1st class shower
1st class,well packaged, prompt delivery i would recommened Gainsborough
September 16, 2024
Reply from Gainsborough Showers
Thank you for continuing to choose us. We always aim to provide great quality products that leave our customers happy - Sophie
Reply from Gainsborough Showers
Hi, thank you for the great feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy!
Helpful and friendly telephone response
I telephoned the helpline for advice and after being on hold only a short time the very helpful and polite native English speaker answered my query. Excellent customer service
September 26, 2024
Unprompted review
Reply from Gainsborough Showers
Hello, thank you for the brilliant review. We are sorry that you had an issue with your shower but very happy to hear that we were able to resolve it so swiftly for you. Thank you for taking the time to send us your review, it is much appreciated- Sophie
Reply from Gainsborough Showers
Thank you for your 5 star review Anne! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Cameron! - Chloe
The part required was in stock
The part required was in stock, commination was spot on and dispatched rapidly. Only had one day without a shower lol.
August 21, 2024
Reply from Gainsborough Showers
Thank you for taking the time to leave a 5 star review Keith, I am pleased that we were able to help get your shower up and running in good time! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Dennis! - Chloe
Excellent delivery and easy to fit
August 18, 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Peter! - Chloe
Very prompt service
Very prompt service, reasonable price. Fixed our 20 year plus shower.
Thanks.
August 2, 2024
Reply from Gainsborough Showers
Thank you for taking the time to leave a 5 star review Dave! - Chloe
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