Galaxy Flights Reviews 

140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and very helpful staff for providing exceptional personal guidance, ensuring a remarkably smooth and straightforward booking process from start to finish. Furthermore, loyal consumers frequently highlight the prompt communication, professional support, and thoroughly reliable assistance received when arranging their complex travel plans. However, some people mentioned unexpected extra charges and highly frustrating issues with the final pricing that significantly complicated their travel arrangements. Some reviewers occasionally experienced notable difficulties regarding lost deposits or unannounced extra costs that unexpectedly appeared after successfully completing the initial booking process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, patience,... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and supportive staff... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with opinions sharply divided. While some... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the ability to find amazing prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god... See more

Rated 5 out of 5 stars

Victor, was extremely professional, personable and polite throughout the whole exchange. His customer service skill was very supportive . He provided clear advice and outlined options . Navigating... See more

Company replied

Rated 5 out of 5 stars

I booked my flights for the first time with Galaxy Flights, and I must say, Agent Max was amazing! He answered all my queries promptly, and the booking process was very easy. I received my flight tick... See more

Company replied

Rated 5 out of 5 stars

Jacob looked after me very well . There was a mix up with the name on the ticket which caused quite a degree of stress , but Jacob was good to good word and got it sorted out for me in good time to al... See more


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site

Written by the company

Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(140)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

John Nelson is Very professional and…

John Nelson is Very professional and Mind blowing
from galaxyflights . Helped us sort out our tickets out with lot of hard work and dedication.
May you excel in your field and Thanks you so much I would say you are not only good at what you do also you know what you are doing with your high quality customer skills. Much appreciated.

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Rex the star!

Rex who booked my flight was absolutely amazing and very helpful. Just when I had given up finding a reasonably priced ticket, his persistence paid off. He really took his time to go through everything with me, explaining the pros and cons and got me the best deal. He also followed up the following day to ensure the ticket was generated and reminded me to check in online. His service was outstanding and I will definitely be using Galaxy flights travels just because of him and the great service he provided.

September 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Nathan has done great and went extra…

Nathan has done great and went extra mile for customer. He has ensured me that my flight will not be delayed due to customer feedback if that happens he will I’ll communicate m . I am travelling to abroad.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Nikki was professional

Nikki was professional, had excellent communication skills, and provided outstanding customer service. She not only found me the exact flights I was looking for, but also managed to find them at an amazing price. She was extremely polite, helpful, and friendly throughout the whole process.
I would strongly recommend Nikki to anyone looking to book flights. Thank you so much for your help, Nikki! 😊

September 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Thanks Jamie for the ticket

Thanks Jamie for the ticket, i am pleased for your reliability and assistance. i strongly recommend you for a promotion in your company

Felix E.

Jamie, was extremely professional, personable and polite throughout the whole exchange.
His customer service skill was very supportive .
He provided clear advice and outlined options . Navigating thev payment was difficult on my side due to my bank having many credit checks , but he was solution focused and patient and this online booking was completed with his support. The tickets were sent promptly
I would recommend . Thank you for your assitance

Margaret, Felix partner

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Let John help you

Thank you john... John who was thorough, professional and friendly. He searched and found the schedule I was looking for and answered my queries. I will definitely recommend his service.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Rex is a star!

Rex is an exceptional team member who is always very helpful and supportive. For all my bookings, I choose Rex and always request his service because he goes above and beyond. He has never shown any sign of sarcasm or rudeness, even when I felt stressed. Instead, he was reassuring and consistently put my needs first as a customer. Rex has a great character; he is calm and patient throughout. I strongly believe he deserves a promotion and should be considered for a lead and trainer role within the team.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Galaxy travel company treated us very…

Galaxy travel company treated us very professionally. Nothing was too much for them. Helping us in every way. Also helping us to check in on our way home. I regard Sebi Brown as a top man in making our flight and holiday a great experience. Mrs Dooley.

August 28, 2026
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Rated 5 out of 5 stars

Steve helped us a lot in a last minute…

Steve helped us a lot in a last minute change of flights that we needed. He was very helpful from start to finish and made the whole experience much easier, I will defo be getting in contact with him again.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Many thanks to Nathan Cole @ Galaxy…

Many thanks to Nathan Cole @ Galaxy Flights on our flight booking UK to IND on one of the premium airlines QR. Appreciate Nathan, as he has offered us excellent service on below most needed things .
Clear communication, ( professional)
Fast problem-solving,
And the ability to find the best price,
He has offered us even online checkin and seat reservation on travel day in order to make our journey smooth and pleasant.
Thanks & Regards,
Eldhose

August 22, 2026
Unprompted review

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