GardenBird Reviews 

8,904
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process straightforward and efficient. Many highlight the high quality of the products, including seeds and feeders, noting that birds eagerly consume them. Reviewers frequently commend the fast and reliable delivery service, often mentioning next-day arrivals and well-packaged items. However, some customers also noted specific product concerns, such as birds not eating certain suet pellets or issues with Niger seed and feeders. Additionally, a few people mentioned that large, heavy parcels were difficult to manage upon delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Product

People report positive experiences with products, frequently praising the high quality and variety of bird... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the excellent quality of... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Service

Customers consistently note positive experiences with service, with many reviewers stating they have used the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from GardenBird have used them since recommended by Croxton Mill. Have purchased suet sticks, premium fat balls. Peanuts and split peanuts, sunflower hearts and chips, some seed mixe... See more

Rated 5 out of 5 stars

I’ve purchased my garden bird needs for several years. The range of quality products allows me to choose what I’ve learned my birds prefer. The availability of smaller packets is essential as my abili... See more

Rated 5 out of 5 stars

I have been ordering from Gardenbird for a few years now. Regular monthly deliveries ,always arrive swiftly. The seed is premium quality,and we'll packed for transit. Buy little extras from time... See more

Rated 5 out of 5 stars

Been using GardenBird for a good few years. Ordering from website easy, great updates and always found dispatch and delivery to be extremely efficient. Those little rewards on spend can build up and... See more


Company details

  1. Animal Feed Store
  2. Garden Center

Written by the company

GardenBird offer the widest range of bird food & accessories online, including our unique range seed mixes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(8,904)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good company

I have been a customer of GardenBird for three years now and have always found them to be professional and efficient. My orders are dealt with speedily and I am kept fully informed of the progress of my order. I will certainly continue to use them and would have no hesitation in recommending them.

June 28, 2025
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Rated 5 out of 5 stars

Bird food

Easy to order, best prices I've found online, delivered next day with full tracking and well packaged.

June 17, 2025
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Rated 3 out of 5 stars

Over priced

Over priced. They are not the cheapest in the UK. They put their prices up and then offer 30 per cent discount and are still not the cheapest!

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Use this company regularly

Use this company regularly. Their products are good quality and reasonably priced. Delivery is fast and FOC depending on value of order. This time my order included squirrel baffles I actually purchased these to protect the food in my bird feeders from rain and they work beutifully. Recommend this company

June 12, 2025
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Rated 1 out of 5 stars

Abysmal customer service.

Just wanted to share a review about my recent purchase from Gardenbird. Ordered large sack of sunflower seeds and bird feeder which promptly arrived delivered by DPD. However the delivery was in two separate packages, the one containing the bird food was damaged which was covered up by the driver placing the second package over the top when he left the items on my doorstep. I contacted Gardenbird explaining what had happened they were sympathetic asking me to send a picture of the damage which I did. They then asked me if any of the bird seed had been lost asking for a picture of the damaged sack which I provided. I then had to contact them again asking how they were going to recompense me, they then changed their attitude saying I had to take it up with DPD. Needless to say I was felt they were just delaying tactics, I emailed them back explaining this and since have remained silent. I will not be making any future purchases from them and a totally disillusioned with their so called customer service. Would advise any potential customers to think twice before dealing with them.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Long term user of GardenBird products

I have been using GardenBird for many years, no complaints. The quality of the suet products which I use is magnificent. I have been going through 64 fat balls a day during the nesting season! Never mind the amount of suet pellets, mealworm cakes, peanuts and calci-worms the birds go through. My only niggle is that recently my daughter decided to restart feeding her birds and wanted to buy from yourselves. You were doing the recommend a friend offer for a large amount of points. Having read the terms and conditions and noted the part about not taking liberties with addresses I recommended my daughter. She received her order which her birds have already gone through but neither of us received the offer points. She called you and spoke to a very nice young man who said he would speak to his manager as, understandably, you feel that we may have tried it on as my daughter's orders (for everything she buys) are sent to my address for the reason that she is at work all day and there are no neighbours who can take the order in. We have not heard anything more, probably won't, but do feel that each customer's situation should be taken into consideration with the offers.

June 19, 2025
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Rated 5 out of 5 stars

Top Quality Suet Balls

Ordered top quality premium suet balls from Garden Bird on Friday and they were delivered two days later by DPD.
What a super-quick service by both. I used the special offer 10% discount and the order included free delivery. You also get points you can get money off with when you order again, and you often get money-off offers via email.
The birds, as usual, are devouring the suet and I'll be ordering more quicker than anticipated at the rate!
Would recommend Garden Bird to others as I've bought from them many times and they've never let me down, and the DPD delivery drivers are always on time and deliver the suet balls safely without damage.

May 25, 2025
Unprompted review

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