Delivery company had insufficient address so couldn't deliver on day expected. Asked me to contact you to send correct address so received plants a day later. Thankfully they still arrived looking ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and p... See more
Company replied
Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delig... See more
Company replied
All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out. Delivery has taken place as predicted at the time of ordering. I do... See more
Company replied
Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.2
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Four hanging baskets.
Four hanging baskets of beautiful pansies. Packed perfectly and in outstanding condition. Very pleased with them. And look lovely at the front of the house. Good price and quick delivery. Thank you
September 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
plants are a very good price all ways…
plants are a very good price all ways had good plants well packed
August 31, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that you consistently receive good plants at a very good price, and that they are well packed. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased to hear that your plants were delivered well and that you are happy with them! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Good choice and usually arrives in good…
Good choice and usually arrives in good condition.
March 30, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear you're happy with our selection and that your orders usually arrive in good condition. We truly appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're delighted to hear that you're pleased with the quality of your purchase and our excellent packaging and delivery! Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Reply from Gardening Direct
Hello,
We're so pleased to hear that you received excellent service and that you are happy with your plants! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased to hear that your ordering experience was easy, and that your delivery was quick and well-packaged! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Excellent products well delivered
August 31, 2026
Reply from Gardening Direct
Hello,
We are so happy to hear that you received excellent products and that they were well delivered. We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased to hear that your plants were great and packed very well! We truly appreciate your positive feedback and are delighted you are pleased.
Kind regards,
Gardening Direct Customer Service
Very often get plants from here
Very often get plants from here, always very healthy and great value.
August 31, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that you frequently get plants from us and that they are always very healthy and offer great value. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We are concerned to hear about the low survival rate of the plugs. We are reviewing our quality control processes.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy to hear you enjoyed the pansies. We are sorry some of them wilted, and we appreciate your feedback.
Kind regards,
Gardening Direct Customer Service
A reliable company and good plants
A reliable company which I've used for years. My plants arrived in good condition and well packaged. They are now growing on well.
August 31, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that you've found us to be a reliable company over the years and that your plants arrived in good condition and are now growing on well. Thank you for your continued support!
Kind regards,
Gardening Direct Customer Service
Very disappointed
I was very disappointed. It was the first time I’d ever ordered and it wasn’t clear from the brochure that you had to put codes in for the special offers. As a result - I didn’t receive them. When I enquired, I was basically told it was my own fault. I won’t use again.
The brochure needs to me clearer with regards to offers.
August 27, 2026
Reply from Gardening Direct
Hello,
We are truly sorry to hear about your disappointing first experience and that you didn't receive the special offers. We understand your frustration regarding the clarity of our brochure and the explanation you received. Please note that the code is mentioned on the front page of the catalogue and inside the catalogue too however, we are reviewing our brochure's offer instructions to ensure they are much clearer for future customers.
Kind regards,
Gardening Direct Customer Service
Cherry tree, blueberries & jasmine
I am very pleased with the quality of plants I received. They arrived as specified, well packaged, healthy and growing well! I recommend this company and will definitely buy again.
August 19, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear you're happy with the quality of plants you received! It's wonderful to know they arrived well-packaged, healthy, and are growing well. We appreciate your recommendation and look forward to your next order.
Kind regards,
Gardening Direct Customer Service
Good Service and prices.
Good Service and prices.
The plants arrived in good condition despite being somewhere over the Bank Holiday.
August 28, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear you received good service and found our prices satisfactory. It's wonderful that your plants arrived in good condition, even with the Bank Holiday!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased to hear that you found our plants to be good, well-packaged, and at good prices! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Amazing plants from a great company
Very quick delivery, kept informed by email all the way, extremely well packaged and plants were intact and of superb quality as always.
Yet again the GD Team looked after me, so a big thank you to everyone involved in making it yet another great visit and even better outcome for my garden
August 28, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear about your quick delivery and that you were kept informed throughout the process. It's wonderful that your plants arrived intact and of superb quality, as always. We appreciate your kind words about our team!
Kind regards,
Gardening Direct Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.