Gardening Direct Reviews 

25,049
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 3,089 reviews, reviewers had a great experience with this company, consistently sharing wonderful feedback about their recent online purchases. Customers truly love the wide variety of healthy plants available, noting that orders always arrive quickly and in excellent condition. People also praise the incredibly careful packaging, which ensures all items remain fully protected and secure throughout the entire transit process. Some reviewers were not happy with delivery delays, noting that packages occasionally arrived upside down or with damaged items inside. A few people also mentioned receiving incorrect orders or dealing with plants that struggled to grow and ultimately did not survive.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items arrive fresh, healthy, and thriving.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that plants generally arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and in... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Service

Users describe positive interactions with service, highlighting great value and quick delivery. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery company had insufficient address so couldn't deliver on day expected. Asked me to contact you to send correct address so received plants a day later. Thankfully they still arrived looking ve... See more

Company replied

Rated 4 out of 5 stars

The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and p... See more

Company replied

Rated 5 out of 5 stars

Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delig... See more

Company replied

Rated 5 out of 5 stars

All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out. Delivery has taken place as predicted at the time of ordering. I do... See more

Company replied


Company details

  1. Garden

Written by the company

Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!


Contact info

4.2

Great

TrustScore 4 out of 5

25K reviews

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4.2

All reviews

(25,049)

2,966 reviews in the last 12 months

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Rated 5 out of 5 stars

My order for bellis daisies was…

My order for bellis daisies was delivered on time and beautifully packed. They were put into trays to establish before planting out. They are growing on very well and are looking great. Thank you.

August 20, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're so pleased to hear your bellis daisies arrived on time and were beautifully packed! It's wonderful that they are establishing well and looking great. Thank you for sharing your positive experience.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Value for money

Strong plants, all successfully potted on and in bud

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that your plants are strong, successfully potted on, and in bud! We truly appreciate your positive feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Had some last year from them all good…

Had some last year from them all good bought again this year same again our neighbour wanted to know where I had bought them from so he could buy some for next year

August 19, 2026
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Reply from Gardening Direct

Hello,

We are so happy to hear you enjoyed your purchase again this year! It's wonderful that your neighbor was also impressed. We appreciate your continued support.

Kind regards,

Gardening Direct Customer Service

Rated 4 out of 5 stars

Excellent plants

Excellent plants, already growing well and looking forward to the flowers growing. Would have given 5 stars but delivery was delayed by 2 days. A better courier who can deliver on time would be appreciated.

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that your plants are thriving and you're looking forward to their blooms! We sincerely apologize for the delivery delay you experienced and understand your frustration. We are always working to improve our delivery services.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Lovely plants.

Lovely plants ,came in good time. Will buy again.

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased you found our plants lovely and that they arrived in good time! We appreciate your positive feedback and look forward to your next purchase.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Plants arrived in excellent condition

Plants arrived in excellent condition, very well packed and lovely healthy strong plants…

August 20, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that your plants arrived in excellent condition, very well packed, and are lovely, healthy, and strong. Thank you for your wonderful feedback!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

First class service plants delivered in…

First class service plants delivered in great condition have used for many years and will continue to do so

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear you've consistently received first-class service and plants in great condition for many years. Thank you for your wonderful feedback!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Excellent service and plants in very…

Excellent service and plants in very good condition

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that you received excellent service and that your plants arrived in very good condition! We truly appreciate your positive feedback.

Kind regards,

Gardening Direct Customer Service

Rated 2 out of 5 stars

The trailing begonias for my baskets…

The trailing begonias for my baskets turned out to be non trailing. I have been more than delighted with the plants supplied over the last three years, Unfortunately my baskets are a shadow of the ones that you provided me with previously

August 19, 2026
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Reply from Gardening Direct

Hello,

We are truly sorry to hear that the trailing begonias did not meet your expectations and that your baskets are not as full as previous years. We understand your disappointment and appreciate your feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Good quality plants and good choice of…

Good quality plants and good choice of delivery people

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that you received good quality plants and appreciate your kind words about our delivery people. Thank you for your feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Lovely primrose plug plants at a super…

Lovely primrose plug plants at a super price well packed and delivered on time

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased your lovely primrose plug plants arrived well-packed and on time, and that you were happy with the super price! Thank you for your wonderful feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Good communication throughout

Good communication throughout. Very strong plants , well packaged.

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that you experienced good communication and that your strong plants arrived well-packaged. Thank you for your wonderful feedback!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

I received healthy looking plugs in…

I received healthy looking plugs in excellent pakaging.

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that your plugs arrived looking healthy and that you were happy with our excellent packaging! Thank you for your positive feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Great company

Everything I've ordered has been delivered in good condition and also on time I will definitely recommend them to friends and family ☺️☺️

August 19, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that everything you've ordered has been delivered in good condition and on time. We truly appreciate your recommendation to friends and family!

Kind regards,

Gardening Direct Customer Service

Rated 4 out of 5 stars

Only 3 out of 60 plants have failed

The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and plants arrived when expected.

September 2, 2026
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Reply from Gardening Direct

Hello,

We appreciate you taking the time to share your experience. We're glad to hear the majority of your plants arrived healthy and that the delivery was well-communicated. We're sorry to learn about the missing plant and that two others did not survive.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Great value for money,plus an excellent…

Great value for money,plus an excellent choice of bulbs

August 19, 2026
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Reply from Gardening Direct

Hello,

We're delighted to hear you found great value for money and an excellent selection of bulbs! Thank you for your positive feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Remembrance Rose by Harkness Roses.

Delightful roses. Harkness Roses are always healthy and reliable, have been buying from them for years. These roses bloomed exactly as described, a wonderful poppy red. Again, as described this rose is compact but crammed full of blooms. I highly recommend this rose and Harkness Roses.

June 25, 2026
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Reply from Gardening Direct

Hello,

We are absolutely delighted to hear how pleased you are with your roses! It's wonderful to know they bloomed exactly as described, with that lovely poppy red color, and that you appreciate their compact, bloom-filled nature. Thank you for your continued loyalty and kind recommendation!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Good buy.

Good quality plants, expertly packed and delivered on day promised.

August 19, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're so pleased to hear that you received good quality plants that were expertly packed and delivered on the day promised. We appreciate your positive feedback!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Excellent quality plants

Excellent quality plants, and prompt delivery.

August 19, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're delighted to hear that you received excellent quality plants and that they were delivered promptly! We truly appreciate your positive feedback.

Kind regards,

Gardening Direct Customer Service

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