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Review summary
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It is a very sturdy unit, but was a little fiddly in parts to assembly. Good quality wood and well made. Fire is great with lots of light options - the lighting strips underneath could have been sligh... See more
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Sadly the item was not fit for the purpose that I needed it for. I did leave a review as I was unable to get through regarding the returns process and they immediately contacted me back offering a sol... See more
Company replied
We ordered 2 garden gates, which are reasonable quality for the price. I didn't get an email to say when they were being delivered which was disappointing, but they arrived 5 days after ordering.
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Company details
Written by the company
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
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3.8
Great
246 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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The pergola is of superb quality. Instructions Not!
The pergola is of superb quality and we are delighted with it and the speed of delivery.
The instructions are atrocious and caused additional work as wrong screw bolts used due to their being two lots labelled the same (M6 x 15) but being different bolts!
Why they can’t have a video showing step by step instruction is beyond me.
This is why 4 stars and not 5
September 25, 2026
Unprompted review
Reply from Garden Sanctuary
Dear Robert Morgans, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you’re pleased with the quality of the pergola and the speed of delivery.
We’re sorry that you found the instructions difficult to follow, particularly with the two sets of M6 x 15 bolts causing confusion during assembly. We appreciate you bringing this to our attention and will pass your feedback on to our product team for review. We’ll also take your suggestion regarding step-by-step video instructions into consideration.
Thank you again for your feedback and for choosing us.
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Great little folding chairs
The items were delivered in good order and were just what I needed as extra seating for Christmas dinner etc, at a great price, delivery was as advised
September 20, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Stevens, Thank you for your lovely review! We’re pleased to hear that the folding chairs arrived safely and were just what you needed for some extra seating. It’s great to know you were happy with the price and delivery as well. We really appreciate your support!
Very happy with this fire
Very happy with this fire, just wanted a glow affect not for heating & I love it delivered with care & respect from the two drivers
September 22, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Rita, Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the fire and that it was delivered with care. We really appreciate your kind words about our delivery team.
Don’t waste your money or your time with this outfit
I ordered a small cast iron bbq from this outfit and it was delivered inside a cardboard box with no protection . It arrived with parts broken off it . Someone had made a small hole in the top of the box to look at the damage before it was delivered to me .
I contacted the company on two different email addresses with photos of the box and damage and I received this response and I have followed up 2 times and no further response .
17th September 2026
Hi there,
We are very sorry to hear about this issue.
Regarding the broken back leg you mentioned, could you please take clear photos showing the specific area of damage? We need to verify the situation.
Best regards,
Edmond
September 16, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Peter, we sincerely apologise for the inconvenience you've experienced.
The images provided are unfortunately too unclear for us to fully assess the issue. Our customer service team has already reached out to you via email to request clearer photos and assist with this matter.
When convenient, please check your inbox for an email from [info@gardensanctuary.co.uk]. We hope to resolve this for you as quickly as possible. Thank you.
Black Outdoor Door Canopy Window Awning with Drainage Channel 120x100cm
Canopy fitted please check your hole centres before drilling holes your instructions may not be correct. garden Sanctuary have rectified my issues thanks.
September 19, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Keith, Thank you for bringing this to our attention, and we're sorry to hear about the issues you've encountered.
We're keen to resolve this as soon as possible and have already sent you an email from [info@gardensanctuary.co.uk] Please check your inbox, and we'll be happy to assist you further. Thank you.
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No goods received, cash returned.
Delivery failed ( twice ) and was RTS.
The item was out of stock when enquired about a new delivery date.
Cash was swiftly returned. Correspondence was good from the seller. I think using a different courier would benefit the seller.
September 18, 2026
Unprompted review
Reply from Garden Sanctuary
Dear Gordon Mccomb,
Thank you for updating your review and for your understanding. We’re sorry again for the delivery issues and the inconvenience caused.
We’re pleased to hear that the refund was processed promptly and that you were satisfied with our communication. We also appreciate your feedback regarding the courier, and we’ll take this into consideration when reviewing our delivery services.
Thank you for your feedback and for giving us the opportunity to assist you.
Review on flat-pack shed
We were amazed how quickly the shed was delivered. I thought that the instructions that accompanied the shed were very good and all parts were labelled very well and correlated well to the instructions. To put in context, I am more 'have a go' type person and I was able to put the shed together. Three tips, 1) check you have all parts before you start, 2) read the instructions cover to cover and 3) spend time on getting the doors correct - that the fiddliest bit for me.
September 7, 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mr Deakin, Thank you for your detailed feedback! We’re pleased to hear that you were happy with the prompt delivery, clear instructions and well-labelled parts. It’s great to know that you were able to put the shed together successfully. We also appreciate you sharing your helpful tips for other customers!
Quick and simple process
Easy to order, goods arrived promptly, kept informed. What's not to like?
August 24, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Elizabeth, Thank you for your great feedback! We’re pleased to hear that you found the ordering process quick and simple, and that your goods arrived promptly with good communication throughout. We really appreciate you taking the time to share your experience!
The unit is so useful
The unit is so useful, was able to clear all worktop of oils, containers, food items and beverage items. Brilliant storage unit.
September 10, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Kevin, Thank you for your lovely feedback! We’re delighted to hear that the storage unit has been so useful and has helped you keep your worktop clear and organised. We really appreciate your kind words and hope you continue to enjoy your new storage unit!
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Great service
Sadly the item was not fit for the purpose that I needed it for. I did leave a review as I was unable to get through regarding the returns process and they immediately contacted me back offering a solution so that that the matter was resolved . Will look on the website to purchase an alternative .
August 13, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Rachel, Thank you for updating your review and for giving us the opportunity to resolve the matter.
We’re pleased that we were able to find a suitable solution for you, and we truly appreciate your understanding. We hope to have the opportunity to serve you again in the future.
Very good value
Very good value
Very good customer communication, very fast delivery, very good value for money. Thank you!
September 4, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Mike, Thank you for your lovely review! We’re pleased to hear that you were happy with our communication, delivery service and the value for money. We really appreciate your support and hope to serve you again in the future.
Do not buy anything from this seller
Do not buy anything from this seller, if you have an issue with your order there is 0 communication from the seller.
I've had to force a chargeback due to an undelivered item and their non-existant customer service.
September 9, 2026
Unprompted review
Reply from Garden Sanctuary
Dear customer,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience.
We would really like the opportunity to look into this further and understand what happened. However, we are currently unable to identify your order from the information available in this review.
Could you please provide your order number and your order details, so we can investigate the issue and provide the best possible solution?
If you have already contacted our customer service team, please mention in your email that you are the customer who posted this review. This will allow us to verify your case and, once confirmed, escalate it for prompt attention.
We value every customer's feedback and will do our best to assist you.
Product extremely fragile
Product extremely fragile. Glass broke right away once install. Very weak design. I would like to return
September 1, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Lucien, We're very sorry to hear about your experience. We'd like the opportunity to put things right for you.
We've already contacted you by email to help resolve this issue. Please keep an eye out for a message from [customerservice@gardensanctuary.co.uk], and we look forward to hearing from you soon. Thank you.
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Good well made product at a fair price
September 7, 2026
Unprompted review
Reply from Garden Sanctuary
Dear Robin Wood,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the quality of the product and found it to be good value for money. We really appreciate your support!
Reply from Garden Sanctuary
Hi Marilyn, Thank you for your positive feedback! We’re pleased to hear that your order arrived on time and was well packaged. We really appreciate your support!
Great product
Great product
Fast delivery
Easy to assemble
Great price
August 22, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Mike, Thank you for your great feedback! We’re delighted to hear that you’re happy with the product, fast delivery, easy assembly and great value. We really appreciate your support and hope to serve you again in the future!
I love the product which was a second…
I love the product which was a second order of the same thing because I found it useful. I had need of customer service which was very kind and attentive. I just wish they wouldn’t use Evri as a courier in my area. But I’m very happy with Garden Sanctuary themselves.
September 4, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Caroline, Thank you so much for your lovely review, and for choosing to order from us again! It really means a lot to know that you’ve found the product so useful, and we’re especially pleased that our customer service team could be there to help when you needed us.
We’re sorry to hear that Evri hasn’t been great in your area, but we really appreciate you taking the time to mention it. We’ll definitely keep your feedback in mind.
Thanks again for your continued support!
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Liked this water feature and at half…
Liked this water feature and at half price the price is right. At full price I would not have bought it as quite small.
August 27, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Johanna, Thank you for your feedback. We’re pleased to hear you like the water feature and found it good value at the discounted price. We’ve also been in touch with you directly and hope we can assist further. We appreciate your honest comments and will take your feedback on the size and pricing into consideration.
Very sturdy box
Very sturdy box, but was disappointed when we finally had rain and it was wet in the bottom of box where the letters were
August 20, 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mrs Gillian Hughes, Thank you for bringing this to our attention, and we're sorry to hear about the issues you've encountered.
We're keen to resolve this as soon as possible and have already sent you an email from [info@gardensanctuary.co.uk]. Please check your inbox, and we'll be happy to assist you further. Thank you.
This hob cover/chopping board is ideal…
This hob cover/chopping board is ideal for protecting my induction hob. There are different types available but I wanted something a bit different. This bamboo cover was the exact size I needed.
Solidly constructed and well finished. The four pads on the base stops any movement.
August 26, 2026
Unprompted review
Reply from Garden Sanctuary
Hi Robert, Thank you for your feedback. We’re pleased to hear that the bamboo hob cover is a perfect fit and that you’re happy with its quality and finish. Your support is much appreciated.
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