Simple online booking, good email communications, entered and departed car park without difficulty, transport from and to car park worked well on the days. Still find that the signage for the entrance... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Horley, RH6 0NX, Gatwick, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked Valet parking after using the service multiple times as it is very convenient.
I performed a quick check of my car after a long evening of travel (naturally wanted to get home quickly as it was 02:00) and then drove home.
I went to my car after I caught up on some sleep to find large scuff marks over the top of my wheel arches which will not buffer out. All down the drivers side appears the have faint scratches and scuffs that look like the car has been parked alongside a bush.
I lodged a Complaint at around 10:00 (car was collected at 02:00) but because I didn't notice this at the time of collection (middle of the night, after 10 hours of travel) they lean into their "terms and conditions" and have basically said "nothing they can do".
Gatwick Parking do not drive cars back through their cameras when they return cars to the short stay car park which seems very convenient..If they did this it would hold their staff accountable and ensure an additional level of trust with clients.. They are clearly not that concerned about causing damage and know that people won't get the magnifier out after a long flight.
**In response to your response..please read above, I have already raised it and you have already said there is nothing you can do so if you wanna actually address it you can contact me. If not i’ll assume you are standing by your “as per our terms and conditions” approach**

Reply from Official Gatwick Airport Parking
Extremely user friendly online booking interface with immediate confirmation email that contains all relevant details. Additionally, there's a link allowing to easily change the booking if required. The whole booking process took less than a minute and the number of after sales and reminder emails was just the right amount.

Reply from Official Gatwick Airport Parking
Good price, good service, easy access to airport through bus journey.
I think all good, will be use again in future..

Reply from Official Gatwick Airport Parking
Always use official parking good value and secure.
Peace of mind worry free whilst away

Reply from Official Gatwick Airport Parking
So simple. Arrive, park, walk 5 mins to departures, fly out… fly back, walk 5 mins to car and leave! We had a very early flight so we had grumpy kids and this made a huge difference.

Reply from Official Gatwick Airport Parking
Booking was very smooth and simple.
Very clear usage instructions and what to expect on the day.
Signage to car park very clear and once parked the bus came along within a few minutes.
Communication very clear regarding drop off and pick up stops for departure and arrival .
Only beef ,if any, was the signage to the exit!

Reply from Official Gatwick Airport Parking
Valet parking is a little more expensive than the long stay option but the short distance to and from the terminal and just being able to walk straight to your car and go is well worth it. I added the car valet option too, so coming back to a sparkling clean car was great.

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking
Excellent service, from booking to parking and leaving car park

Reply from Official Gatwick Airport Parking
Booking was easy as was the parking just follow the signs to witch area to part and go to the nearby. bus stop and wait for the bus.
Driver will state which stop you will need on your return
and where to board the bus.

Reply from Official Gatwick Airport Parking
Very simple to book and cost-free changes if needed

Reply from Official Gatwick Airport Parking
First time using mid term parking. The price literally flew up by £15 overnight and it was already quite pricey. However, the parking was great and terminal access really easy.

Reply from Official Gatwick Airport Parking
Value for money and convenience is worth every penny..

Reply from Official Gatwick Airport Parking
I had a really positive experience with the Mid Stay Car Park at Gatwick Airport. One of the best things about it is how convenient it is — there’s no need to wait for a shuttle bus. You simply park your car and take a short, covered walk straight to the terminal, which only takes about 5 minutes.
The layout is clear and well-organised, so finding a space was quick and hassle-free. I also liked that the walk is under a roof, which makes a big difference in bad weather.
Overall, it felt safe, well-maintained, and very efficient. It made the start of my trip much smoother, and I’d definitely use it again. Great option if you want something easy and close to the terminal!

Reply from Official Gatwick Airport Parking
Terrible booking process
It's amazing that in today's digital age, a company can get away with rip off charges for using corporate cards without seeking your permission before charging the card especially if you used the wrong card by accident.
15 Apr 2026
By UK law businesses are obligated to show all charges *BEFORE* payment is taken from the card. The only time I was aware that there was an extra charge was *AFTER* you had charged me. Does Gatwick Airport feel it is OK to engage in unfair commercial practices and fair to it's customers?

Reply from Official Gatwick Airport Parking
Very well organised. Clearly signed. No waiting for buses. Felt very secure and safe. Great start and end to a get away break. No fuss or hassle.

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.