Official Gatwick Airport Parking Reviews 19,194

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and straightforward booking process, often highlighting the clear communication and efficient online system. Many appreciate the convenient locations, with some car parks offering a short walk to the terminal, and others providing frequent and reliable shuttle services. The overall service is frequently described as excellent, with people finding the entry and exit systems seamless and hassle-free. However, some customers expressed dissatisfaction with the pricing, finding it expensive, especially for overstays or short-term parking. A few reviewers also mentioned issues with signage, particularly for specific car park zones, and some experienced difficulties finding available spaces, even with a booking.

What people talk about most

Location

Users describe positive interactions with location, frequently highlighting how easy it is to find the car... See more

Service

Customers had positive experiences with service, frequently praising the excellent and efficient service,... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found it easy and... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and... See more

Price

Clients share ambiguous opinions on price. Many reviewers found the pricing to be reasonable, affordable, or... See more

Based on these reviews

Rated 5 out of 5 stars

Simple online booking, good email communications, entered and departed car park without difficulty, transport from and to car park worked well on the days. Still find that the signage for the entrance... See more

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Rated 5 out of 5 stars

Always a great service. Slighty annoying having to scroll through all the add-ons being offered when you dont need them. There seems to be more and more being added each time I use this service. Perha... See more

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Rated 5 out of 5 stars

The process was easy and straightforward from booking and throughout. The buses to the terminal ran frequently and I felt this was no different to parking on site of the terminal. I returned to my veh... See more

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Rated 5 out of 5 stars

Arranging parking was easy to book, cheap and you kept your car keys (very important). The staff at the parking office were excellent when I had a query. To make things even better the regular bus... See more

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Rated 5 out of 5 stars

Excellent service all round, return time checked when we handed over the keys and car ready when we landed. Much nicer than waiting for a bus to be transferred to a car park as this parking is a two m... See more

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Rated 5 out of 5 stars

Made a booking for the Easter holiday quick and efficient then have no problem locating the parking lot and there was a lot of space to park six minutes walk to the airport. Excellent good value for m... See more

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Rated 5 out of 5 stars

Gatwick Mid stay parking - First time using this car park. Was a bit worried after reading some negative reviews but we had no issues . Didn’t use the sat nav, just followed the mid stay signs whic... See more

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Rated 5 out of 5 stars

We used the short stay parking for a five day trip to Europe and found the cost quite reasonable. Arriving at 4.30am the ANPR worked and the barrier lifted. Plenty of parking available. A short wal... See more

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Rated 5 out of 5 stars

It was the closest long stay car park, and unexpectedly cheaper then the off site carparks. When I took the wrong turn and unexpectedly found myself in the short stay carpark. The lady at the end of t... See more

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Rated 5 out of 5 stars

Everything was great regarding parking but upon my exit for a second time in a row using a ticketless system the barrier did not lift to let me out . At 12 o clock at night that is not a good experien... See more

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Rated 5 out of 5 stars

Easy booking. Good price, they didn't charge me the earth when I was slightly delayed. Overall a very positive experience and I've used the official long stay car park many many times

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Rated 5 out of 5 stars

Easy to book, find, no hassle, straight in and same going home, straight out. Busses to pick up and drop at airport were free and regular. Would definitely use again and recommend.

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Rated 5 out of 5 stars

Well not having to get public transport,the price was decent for the time l was away came back car would not start staff was very helpful to get me going at the end got the RAC.Thanks guys.

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Rated 1 out of 5 stars

Damaged car whilst away, claim they only take photos of car entering the car park and not leaving. The car left the site to be parked whilst I was away and then returned on the day of my arrival so t... See more

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Rated 5 out of 5 stars

Clear and easy booking process, straightforward payment system, good directions for driving to the parking, ANPR entry and exit system, frequent free bus transits to and from the Airport (Gatwick Nort... See more

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Rated 3 out of 5 stars

Just returned from a week away using the South Terminal Long Stay. The booking process worked well and car wasrecognised by the automatic system on entry and exit so very hassle free. What didn'... See more

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Rated 5 out of 5 stars

Very easy and straightforward to book online with clear confirmation of booking sent immediately. Camera recognition when I arrived and left worked perfectly, so it was seamless. All good and woul... See more

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Rated 3 out of 5 stars

Valet parking (north & south terminals), faultless when arriving: follow the valet parking signs, park, handover the keys and it’s less than 5 minutes walk to EJ checkin. My problem is returning. Easy... See more

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Rated 5 out of 5 stars

Used the short stay at both terminals and have had an excellent experience. Fast entry and exit through your number plate and ,generally,easy to find spaces

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Rated 5 out of 5 stars

Extremely good value for money. No long wait for the bus as there’s one every few minutes and it’s a very short hop to the terminal as you’re within the airport grounds, not in remote parking. Very ea... See more

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Rated 5 out of 5 stars

It was an excellent service. I was constantly being informed and reminded of my booking. Directions to the cat park was very helpful and the shuttle bus was quick.

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Rated 5 out of 5 stars

I got a really excellent saver price. Embarrassed to say how cheap this was. Couldn't actually believe it. Thought it was an error or that someone would take my keys and take my car away to some ding... See more

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Rated 5 out of 5 stars

My short notice booking due to a failed meet and greet was ably handled by the help team at the barrier. Correspondence was promptly responded to and with empathy…upon return from holiday I had found... See more

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Rated 5 out of 5 stars

Easy Booking. Easy Arrival. Easy Departure. That’s all you want (better signage would be good - we went into Gatwick , got a ticket then realised we were in wrong place)

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Rated 5 out of 5 stars

booked long stay north terminal pricewise was ok, trip from the car park to the terminal was quick, it took 7-10 min. return trip was little longer as we stopped in all stops before our one

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Rated 5 out of 5 stars

I was impressed by the location of the car park to South Terminal, the cost of parking and the frequency of shuttle buses. The drivers were most helpful. All in all, I was glad that I had used this ca... See more

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Rated 5 out of 5 stars

We were away nearly 2 months and found the valet parking option excellent value. The car cleaning service was also excellent! Thanks!

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Rated 5 out of 5 stars

Very reasonably priced. Closer to the airport than Purple Parking so quicker coach journey. We didn't have to wait long, either way, for a coach.

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Rated 5 out of 5 stars

The online booking process was simple and easy to use. The follow up confirmation and information was clear and informative. On arrival at the short stay car park barrier the registration number was... See more

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Rated 5 out of 5 stars

Quick, easy, few minutes walk from terminal. Wide parking bays. Cannot fault anything on this occassion. Makes traveling less stressful

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Rated 5 out of 5 stars

The experience to book was smooth. I made an error on my parkin booking (a very early morning flight) and thought it would take too long on hold for a human to answer when the lines opened up a... See more

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Rated 5 out of 5 stars

Very friendly driver on transfer bus, easy to park, good competitive price! Will definitely use again

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Rated 1 out of 5 stars

Parking spaces available are limited even with a booking so you may need to wait for someone to leave. Also be careful on your exit time as any overstay is ridiculously expensive

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Rated 5 out of 5 stars

I normally do use LGW North long term for even short 4day trips but this time used Mid term. It was good value and less hassle. Parking was easy and a short walk took me into baggage hall.

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Rated 5 out of 5 stars

Straightforward no nonsense booking procedure with ease of entry and exit at both ends of the trip

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Rated 1 out of 5 stars

The Official London Gatwick Airport booking website is not in compliance with GDPR which mandates "opt in" for marketing ... whereas their website has a check box which you must check to say you DO N... See more

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Rated 5 out of 5 stars

For us a discount flight and a cheap weekend away needs the parking to match. Friday night to Sunday late it was cheaper and far more convenient than the train. Buses and drivers were on time and frie... See more

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Rated 4 out of 5 stars

Easy access to car park although spaces in designated area were sparce. Short bus ride to terminal with jolly driver. Coming back transfer bus was empty but following bus was rammed. Overall good... See more

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Rated 1 out of 5 stars

This mob will squeeze you for every last penny and there’s no show of loyalty. £149 for a week in July!

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Rated 5 out of 5 stars

Great car park easily accessible plenty of bus stops and buses plus reasonably prices

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Rated 5 out of 5 stars

Spot on experience. Transfer busses were prompt. Easy good value service. Certainly helped it was a sunny day.

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Rated 1 out of 5 stars

Worst airport parking I’ve ever had the misfortune to use. Went to pick up my daughter from the airport. I initially went to the drop off as it had been 45 mins since she landed. Called to say luggag... See more

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Rated 5 out of 5 stars

Excellent price, very professional staff and prompt service. The best parking I've had at any airport.

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Rated 2 out of 5 stars

I parked in the short stay car park at South Terminal for 50 mins, Monday 23 March 2026 , 19.10 to 20.00hrs. All fine, paid the £14 at the machine. Got a alert from my bank money had gone out of... See more

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Rated 1 out of 5 stars

Same as lots of other users - no clear signage for valet parking. Got funnelled into the ‘drop off’ lane for which you incur a charge even if you don’t stop. Basic theft.

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Rated 5 out of 5 stars

Upon arriving at the car park the instructions on how to get to the correct level were perfect. We were met by a very friendly and efficient member of staff who ensured that we did not feel hurried an... See more

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Rated 4 out of 5 stars

Well organised booking. The staff were very friendly and accommodating. The only criticism is the signage to the car park is not very clear. We ended up getting a £60 parking fine just for asking dir... See more

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Rated 5 out of 5 stars

Excellent, easy to book, clean well lit car park. Very easy and quick to terminal. Will definitely use this again.

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Rated 5 out of 5 stars

The car park is easy to find, meaning no stress at silly O'clock in the morning. The transfers are frequent. Value for money

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Rated 4 out of 5 stars

First time I have used the mid term parking lot at the north terminal. Easy to find and park, can be a longish walk to the terminal with luggage, kids etc, but directions clear. Pricey compared to t... See more

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Rated 5 out of 5 stars

the Company is always very helpful and quick, just when you want to get home it's simple to get to your car quickly and easily.

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Rated 5 out of 5 stars

Easy to use app. Changes possible and easy. Good flexibility on arrival and departure times.

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Rated 1 out of 5 stars

The continuous pop-up with the dark pattern "Donate & Close" is absolutely disgusting and leaves me with a bad taste using this site. Why do that? You are the airport not some two-bit shonky operator.... See more

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Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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Rated 1 out of 5 stars

Valet scuffed my car

Booked Valet parking after using the service multiple times as it is very convenient.

I performed a quick check of my car after a long evening of travel (naturally wanted to get home quickly as it was 02:00) and then drove home.

I went to my car after I caught up on some sleep to find large scuff marks over the top of my wheel arches which will not buffer out. All down the drivers side appears the have faint scratches and scuffs that look like the car has been parked alongside a bush.

I lodged a Complaint at around 10:00 (car was collected at 02:00) but because I didn't notice this at the time of collection (middle of the night, after 10 hours of travel) they lean into their "terms and conditions" and have basically said "nothing they can do".

Gatwick Parking do not drive cars back through their cameras when they return cars to the short stay car park which seems very convenient..If they did this it would hold their staff accountable and ensure an additional level of trust with clients.. They are clearly not that concerned about causing damage and know that people won't get the magnifier out after a long flight.

**In response to your response..please read above, I have already raised it and you have already said there is nothing you can do so if you wanna actually address it you can contact me. If not i’ll assume you are standing by your “as per our terms and conditions” approach**

April 12, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lee Whitcher

Thank you for taking the time to share your feedback.

We're sorry to learn of your experience with our Valet Parking Team.

We aim to provide the highest quality service and care to all our customers using our valet services and we're disappointed to hear of your recent experience.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simple and easy to reliably book your space

Extremely user friendly online booking interface with immediate confirmation email that contains all relevant details. Additionally, there's a link allowing to easily change the booking if required. The whole booking process took less than a minute and the number of after sales and reminder emails was just the right amount.

March 2, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Bernd

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking online, with clear information and amendment links also provided on your booking confirmation email. We look forward to welcoming you to Gatwick.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

All good

Good price, good service, easy access to airport through bus journey.
I think all good, will be use again in future..

April 8, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ozkan Budak

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to offer good value for money and easy access to the terminal building when using our shuttle bus service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Always use official parking good value…

Always use official parking good value and secure.
Peace of mind worry free whilst away

April 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Frederick Poulten

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experiences at Gatwick and that you’ve found our car park to offer good value for money and safe, secure parking. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So simple ….

So simple. Arrive, park, walk 5 mins to departures, fly out… fly back, walk 5 mins to car and leave! We had a very early flight so we had grumpy kids and this made a huge difference.

April 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how close the car park is to the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking was very smooth and simple.

Booking was very smooth and simple.
Very clear usage instructions and what to expect on the day.
Signage to car park very clear and once parked the bus came along within a few minutes.
Communication very clear regarding drop off and pick up stops for departure and arrival .
Only beef ,if any, was the signage to the exit!

April 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Elizabeth

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how smooth and simple the booking was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Valet parking is a little more…

Valet parking is a little more expensive than the long stay option but the short distance to and from the terminal and just being able to walk straight to your car and go is well worth it. I added the car valet option too, so coming back to a sparkling clean car was great.

April 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Toby

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how great the valet and cleaning service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Valet Parking

Fabulous service without any hassle

April 2, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and how fabulous the Valet Parking service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Living the dream

Fast
Fun
Exciting
Caring
Can't wait to be back

April 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kyle

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with your wonderful comments. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and cheap service

Easy and cheap service. Close to terminal

April 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Catherine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy and cheap the service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, from booking to parking and leaving car park

April 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nigel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how excellent everything was from the booking all the way to using the car park. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking was easy as was the parking…

Booking was easy as was the parking just follow the signs to witch area to part and go to the nearby. bus stop and wait for the bus.
Driver will state which stop you will need on your return
and where to board the bus.

April 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Peter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy the booking was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy booking process

Very simple to book and cost-free changes if needed

April 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sairsdad

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how simple it is to book through our website. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

First time using mid term parking

First time using mid term parking. The price literally flew up by £15 overnight and it was already quite pricey. However, the parking was great and terminal access really easy.

April 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Maxine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how great the parking was and how easy it was to access the terminal. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Value for money and convenience is…

Value for money and convenience is worth every penny..

April 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how convenient our parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with the Mid Stay Car Park at Gatwick Airport. One of the best things about it is how convenient it is — there’s no need to wait for a shuttle bus. You simply park your car and take a short, covered walk straight to the terminal, which only takes about 5 minutes.

The layout is clear and well-organised, so finding a space was quick and hassle-free. I also liked that the walk is under a roof, which makes a big difference in bad weather.

Overall, it felt safe, well-maintained, and very efficient. It made the start of my trip much smoother, and I’d definitely use it again. Great option if you want something easy and close to the terminal!

April 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Robert

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how safe, well-maintained and efficient the Mid Stay car park is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Terrible booking process

Terrible booking process

It's amazing that in today's digital age, a company can get away with rip off charges for using corporate cards without seeking your permission before charging the card especially if you used the wrong card by accident.

15 Apr 2026
By UK law businesses are obligated to show all charges *BEFORE* payment is taken from the card. The only time I was aware that there was an extra charge was *AFTER* you had charged me. Does Gatwick Airport feel it is OK to engage in unfair commercial practices and fair to it's customers?

April 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ashok Mirpuri

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve incurred a surcharge fee when paying for your booking with a corporate card online.

Our aim is for all customers to benefit from competitive pre-booking prices online. The surcharge mentioned reflects additional processing costs for corporate card transactions and complies with UK and EU Regulations, please rest assured it will never exceed the costs incurred by us.

We see you have also contacted us through our official Customer Service Centre and would like to reassure you we will be in contact soon if not already.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very well organised

Very well organised. Clearly signed. No waiting for buses. Felt very secure and safe. Great start and end to a get away break. No fuss or hassle.

April 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sara

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how well organised it was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simplicity of process

April 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Barry

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how simple the whole process was with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

All perfect and smooth

All perfect and smooth

April 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ile

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how smooth it all went. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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