Official Gatwick Airport Parking Reviews 

20,773
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online booking process, the friendly staff, and the convenient, close-by location directly to the airport terminals. Travelers also deeply appreciate the frequent and efficient shuttle bus service or short undercover walks, making the entire trip remarkably smooth and stress-free. However, some customers also noted that prices can sometimes be higher than alternative options and that unexpected overstay charges can be costly. A few other people also felt that the online booking interface or website details could be confusing when trying to navigate choices or adjust times.

What people talk about most

Location

Customers had positive experiences with location, highlighting the convenient proximity to the terminal and... See more

Service

Consumers find service to be positive, highlighting a smooth, convenient, and hassle-free parking experience... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, convenient, and easy the... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting that it is straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are quite mixed. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,773)

4,096 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always use Official Gatwick as no my first choice

Always use Official Gatwick as no my car will be safe with them. Easy to leave car and just walk across to check in. No waiting around for transfers
Easy to pick keys up and car parked sensibly for us to pick up.

August 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Claire

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding parking safe and easy to drop off and pickup, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy booking and easy parking.

Easy booking, secure parking and hassle free shuttle bus pickup from car park to departure.

August 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and secure with a hassle free bus transfer and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Kept informed

Kept informed, easy to navigate and convenient, also looked after my vehicle very impressed thankyou

August 25, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Richard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy navigate and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use

Easy to use. Would definitely recommend

August 17, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Miss G Jones

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Quick and Easy

Easy straightforward and quick to place order.

August 25, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dean

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking quick and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and reliable. Highly recommend.

Everything went smoothly with the parking despite us having to change return flights due to airline cancellations. We were even able to leave items with the valet reception to be put back in the car after we had parked and the flight was changed. Parking was the smoothest part of an otherwise fraught trip.

August 23, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking smooth and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Staff very good on arrival you park in…

Staff very good on arrival you park in a bay and the staff member takes your keys and off we went. On returning very easy to find and again staff in reception was very helpful keys returned and location of car given and off home.
Only small moan there's no ramp to reception so you have to carry your suitcases up the stairs.

August 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear JoeRin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the staff good when checking in and returning, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book online

Easy to book online, easy access to the car park and so many bus stops!
Bus driver was so lovely and friendly on both trips, reminding of procedures on arrival back from holiday and gave such a lovely sincere welcome and farewell!

August 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gemma

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book online with easy access to the car park and friendly bus drivers, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

This is a very professional service, and ideally located

Easy, straightforward and convenient.

August 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking ideally located, easy and convenient with professional service provided and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Communication and booking beforehand is…

Communication and booking beforehand is easy. The car park is so close to the airport it’s just easy.

August 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sarah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with good communication and that it was close to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Mid stay parking at the North Terminal…

Mid stay parking at the North Terminal was perfect, I would recommend the extra cost and avoid getting the shuttle bus. Easy access and big parking spaces for my Ford Ranger

August 17, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park provides easy access and bigger parking spaces, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Mid-term parking had sufficient spaces…

Mid-term parking had sufficient spaces and was convenient walk (undercover) to the North Terminal. Very good indeed.

August 16, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Phil

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park has sufficient space and a convenient covered walk, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Customer service at the car park was faultless

Customer service at the car park arrival and pick up was outstanding. The staff working the desk were welcoming, well mannered, quick and knowledgeable. Both on arrival and departure whole process took under 5 minutes. The buses were quick and the drivers again, really polite. The bus stop on way back from North Terminal is right outside the doors so no hanging around with long walk to any bus stops.

August 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Catherine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the customer service form the team on-site outstanding and that the staff were well mannered, quick and knowledgeable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, good instructions, so nice to get off the plane and go straight to your car

August 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andrea

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with good instructions provided and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking to terminals made easy

Easy to find,link to terminals is spot on,but could be bettered by dropping off nearer the entrance to the building,but on the whole a good service.

August 20, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr Head

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

It was quick and easy but very…

It was quick and easy but very expensive. They should look at their prices. My family that booked was more expensive than mine, I booked a couple of days after, it should be just one price, the price should be lower,
Overall, definitely would use again, very convenient

August 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Beverley

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking quick and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

The parking experience was great

The parking experience was great, the staff were friendly & helpful, whilst the location was very convenient for our family holiday, saving the time & hassle with bus connections.
The only downsides were cost (the members discount couldn't be used unfortunately! ) & on arrival we missed the turn for the short stay car park & had to pay to pass through the drop off area & loop back around 😕 to make sure we didn't get fined! Although its our fault missing the turn during the chaotic traffic, I think signage, sat nav guidance & more info / exemption, Should apply for customers of the car park to allow them to pass through the drop off zone charge free, if they miss the turn. I imagine this happens a lot & it ruins an otherwise great service by adding more cost.

August 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rich

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking great with friendly helpful staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Hassle free experience

We have used Gatwick parking twice now. This has been a godsend travelling with two small children. This really was a hassle free experience with the confidence our vehicle was safe.

August 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking a hassle free safe experience and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Location,price and bus service

Location,price and bus service

July 28, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andre

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the location, price and bus service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

Parking was smooth but valet left the…

Parking was smooth but valet left the car with leaves inside that weren’t there before

August 11, 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nick

Thank you for taking the time to share your feedback with us.

We're sorry to learn of your experience when returning to collect your vehicle from our Valet Parking service.

We would expect customers' vehicles to be returned in the same condition as when they were dropped off to us and it's disappointing to hear this wasn't your experience.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

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