Official Gatwick Airport Parking Reviews 

20,723
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online booking process, the friendly staff, and the convenient, close-by location directly to the airport terminals. Travelers also deeply appreciate the frequent and efficient shuttle bus service or short undercover walks, making the entire trip remarkably smooth and stress-free. However, some customers also noted that prices can sometimes be higher than alternative options and that unexpected overstay charges can be costly. A few other people also felt that the online booking interface or website details could be confusing when trying to navigate choices or adjust times.

What people talk about most

Location

Customers had positive experiences with location, highlighting the convenient proximity to the terminal and... See more

Service

Consumers find service to be positive, highlighting a smooth, convenient, and hassle-free parking experience... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, convenient, and easy the... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting that it is straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are quite mixed. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,723)

4,045 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy and convenient

This parking option is such a great place to park ahead of flying out of and returning to Gatwick North.
It is more expensive than other on and off site parking (which is why I have gone with 4 stars) however it’s the convenience you are paying for which provides a sense of peace once you arrive as you park the car and walk through to the terminal.
On return there is no waiting around as once you have come through security you have a 4 minute walk back to the car park.
We will always chose this option for Gatwick North 😁

August 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking easy and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I’m very satisfied

I’m very satisfied

August 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gerona

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

I felt the parking at Gatwick long stay…

I felt the parking at Gatwick long stay was convenient and cost effective in comparison to alternatives. The bus service was easy to use to get from A to B.
However, I found the parking bays were narrow in the carpark and we struggled to get ourselves and things out whilst in the bay, but easily rectified by getting said items ect out before parking.
Constructive feedback would be to modernise the carpark by having sensors to mark empty bays to enable more efficient parking, being able to easily recognise where I could park from the get go.
Overall, great value for money and convenient place to park for traveling from the airport, both terminals.

August 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Darren

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking good value for money and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very Straightforward

Good value - very easy and efficient service.

August 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jason

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking good value, easy and efficient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Gatwick’s Holiday Parking

Our experience with Gatwick’s Holiday Parking was easy and convenient. I did see a few staff members parking the cars with great care, which for me was reassuring as I’ve seen other companies driving customers’ cars erratically. The staff onsite and driving the shuttle bus were friendly and helpful and the whole process of parking and getting to the terminal was quick and hassle free. I will be using this service again without a doubt!

August 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steven

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Gatwick Holiday parking car park easy and convenient with careful drivers and helpful bus transfer drivers, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was so straightforward

It was so straightforward

August 23, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Valued Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I would definitely use Gatwick Airport…

I would definitely use Gatwick Airport parking again. It was very easy to set up on the Internet. The bus drivers were very friendly. And he was very quick transfer to the airport.

August 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Darrell

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with friendly bus drivers and a quick transfer, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Have used Valet parking at Gatwick for…

Have used Valet parking at Gatwick for quite a few years now and would not hesitate to recommend this car parking service, easy to use just drop off car and walk 2 minutes to terminal same when you return…

July 29, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sarah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Nice & close to the terminal - website & app clunky if you need to amend your booking.

The good.
Ease of booking, offers advertised online and good information on the lead up to our trip. North terminal short stay facilities where good with information well laid out.

The not so good.
Whether via the app or the website, I found it nigh on impossible to change the entry time. The layout and UI appear as if you have to rebook/start from
scratch just to change an entry time, with the real possibility of accidentally cancelling your original booking - and maybe even being cart robbed.

It should be way easier to just adjust the time via a booking reference and then paying any additional fee if it should incur extra cost.

Please sort that out.

August 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear M J Moohan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and the facilities good, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Car park was easy,it’s fighting with…

Car park was easy,it’s fighting with easy jet which was the main problem utter shambles.

August 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Bill

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to park and great guys…

Very easy to park and great guys driving the buses.

August 19, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Paul

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy with great bus drivers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

Bus service very bad

Bus service very bad
Bus driver rude

August 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Giovanni

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the bus driver was rude when recently using our car park bus service.

We would expect all our drivers to remain polite and professional at all times and I am sorry this was not the case during your visit.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very good experience

Very good experience, made a slight mistake on pick up times but was quickly and easily rectified value for money and peace of mind knowing the car was there and ready when we landed

August 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lynne

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking value for money and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

All good thank you

All good thank you

August 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Franck

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, cant fault it.

August 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mike

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking great from start to finish and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent

I like the fact that you can park my vehicle myself and keep my keys. I can park in a space knowing that it is in a safe place. The car parks are very close to the airport and transfer is very regular and frequent. Booking the car park is so easy. Highly recommended

August 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear James6455

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and close to the airport with regular bus transfers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Worst experience we have had parking…

Worst experience we have had parking anywhere, you are not guaranteed a spot even if you prepay, we had to wait and search for an hour, no one to help, we just made our flight after an hour of going round and round competing with taxi and pick ups. Do not use

August 22, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alex

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you were not able to find a space in the car park when you arrived for your booking.

We work to ensure all of our products are available however during peak periods, due to the high levels of demand this may not always be possible.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A very easy and painless way to start a…

A very easy and painless way to start a holiday

August 8, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and painless, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and safe

I Use the official Gatwick parking as I know my car will be in the same place on returnand not in some random farmers field.

August 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Raymond

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and safe, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Short term North

Short term North. A joke. I didn't prebook. Spent 20 mins driving up and down looking for a space. Left and ring for assistance. Was told the car park was full. Cars were still coming in and no spaces. No staff on hand. No signs to say it was full. No lights above spaces to show them as vacant. A charge of 8 pounds for 30 mins. That's more than my pay rate. Only saving grace that they did not charge me on exit. Went to long term north where you have 2 hours free and a ten minute shuttle bus to the terminal. Would recommend this option. But not short term people fighting over spaces.

August 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jon

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you were not able to find a space in the Short Stay car park when you arrived.

We work to ensure all of our products are available however during peak periods, due to the high levels of demand and due to some unplanned essential maintenance at this time this may not always be possible.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

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