Official Gatwick Airport Parking Reviews 

20,756
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online booking process, the friendly staff, and the convenient, close-by location directly to the airport terminals. Travelers also deeply appreciate the frequent and efficient shuttle bus service or short undercover walks, making the entire trip remarkably smooth and stress-free. However, some customers also noted that prices can sometimes be higher than alternative options and that unexpected overstay charges can be costly. A few other people also felt that the online booking interface or website details could be confusing when trying to navigate choices or adjust times.

What people talk about most

Location

Customers had positive experiences with location, highlighting the convenient proximity to the terminal and... See more

Service

Consumers find service to be positive, highlighting a smooth, convenient, and hassle-free parking experience... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, convenient, and easy the... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting that it is straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are quite mixed. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,756)

4,081 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy and well organised.

I liked that you just leave the car at the office and they park it later.
Bus to return was right outside the arrivals door.

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Grant

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and well organised, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Cannot register car on Mygatwick app

Have spent over a week trying to add new car to our dropoff account on "Mygatwick". The app refuses to recognise the registration number which is OK on government websites and we have the V5. Have logged problem with them twice but no reply

August 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear of the difficulties you’ve experienced with your myGatwick account updateing to a new vehicle registration.

We would expect our customers to be able to update the registration details on the myGatwick account and I am sorry you have not been able to do this as of yet. It can sometimes take up to 4 weeks for the DVLA to update our system with new vehicle registrations. You can still make new bookings by entering the new vehicle registration manually at the checkout stage.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parked my car with no worries

Parked my car with no worries. The bus shuttles was easy to get onto and easy to find during the return.

August 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Matawalu

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being able to park with no worries and that the shuttle bus was easy to find, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Parking was ok after we had found a…

Parking was ok after we had found a space,it not normally that busy.

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Vinny

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking was ok and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simply very good service

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear H Farboodi

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the very good service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Worth it

I mean, we would all like it to be cheaper but I had a really good experience. Very organised. Very approachable. I don’t like that they don’t like being phoned and so make it very hard but I can understand why they do that. Just remember that if you arrive early by hour an hour or so, they’re not going to charge you extra. They are flexible though they could make this clearer in their info. When I was unable to collect my car as planned they managed to come up with a solution for allowing my daughter to pick up my car.

August 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ruth

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking experience good, organised and the staff approachable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Smooth booking and easy to hand over…

Smooth booking and easy to hand over car. Seamless collection too. Friendly staff and easy access to airport. A small scuff on car is being investigated but I'm sure that'll get resolved no problem.

August 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear MyView

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process smooth with easy handover and collection, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Valet parking recommended

Was a relaxing experience, no stress of getting from remote car parks, only negatives is the queuing at car park 6 and the narrow turns in the car park.

August 5, 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Terence

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking a relaxing experience and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Gatwick Airport Parking website

Easy to use.

August 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking

Easy parking. Easy to book.

Would definitely use again.

August 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and that it was easy to book, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Straight forward parking with no issues

August 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward with no issues and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very simple and easy to book

Very simple and easy to book
Parking close to the airport

May 8, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Colin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking simple and the parking close to the airport, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great Airport Parking Experience!

Booking was straightforward and the whole process was hassle-free. I left my car for a week and both the drop-off and collection were smooth and efficient. Would definitely use the service again.

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kiran

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking straight forward and the parking hassle free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Parkingbokay if you can navigate the wayfinding around Gatwick which is poorly planned.

Parking was good and easy, buses regular. Only downside is navigating Gatwick road system. And the wayfinding is terrible. No sign for Long Stay buses on the main board in arrivals just a small sign above a door. Even then which bus stop to go to on arrival back was contradictually and we waited at the wrong stop before seeing different sign. Sort the wayfinding for the buses so it makes sense and easy to see. Also sort the roads out. Driving through car parks to get in and out is just poor planning. We used the Gridserve and had to go in a car park to get out again. Poorly sold plot location in my veiw without proper planning for exit.

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Roy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking easy to use with regular buses and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Convenient and Secure.

Easy to find, just remember your bus stop for your return as it is vast!
No problems at all, will definitely use again.

August 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jason

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find, convenient and secure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy to use & the Driver of the…

So easy to use & the Driver of the Shuttle Bus was extremely helpful with pointing out our hotel & directions for our return journey, ensuring we a great experience. 10/10.👍🏻

August 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use and the bus driver extremely helpful, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very good parking.

August 4, 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking very good and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

The 'no charge amendment' was a lie

The 'no charge amendment' was a lie. I had to pay £11 just to move my entry time forward by 2 hours.

August 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Helen

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the recent booking quote you’ve received online changed when you amended your entry time.

We would expect our online pre-booking quotes to be competitively priced and this may mean you may be charged for adding extra time to your booking however no admin or amendment fee would be applied.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Again another really good experience

Again another really good experience. My only observation is that zone T being so large we hunted for a few minutes before finding a bay on the other side of the fence. The main car park was full. Waiting for the bus this affected others we saw circling the car park looking for a space.
Maybe a bit more signage?
Other than that, our usual really great experience. Safe. Great polite bus service both ways. Thank you.

July 26, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe with a polite bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking here is always easy

Parking here is always easy

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lindsey

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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