Official Gatwick Airport Parking Reviews 

20,751
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online booking process, the friendly staff, and the convenient, close-by location directly to the airport terminals. Travelers also deeply appreciate the frequent and efficient shuttle bus service or short undercover walks, making the entire trip remarkably smooth and stress-free. However, some customers also noted that prices can sometimes be higher than alternative options and that unexpected overstay charges can be costly. A few other people also felt that the online booking interface or website details could be confusing when trying to navigate choices or adjust times.

What people talk about most

Location

Customers had positive experiences with location, highlighting the convenient proximity to the terminal and... See more

Service

Consumers find service to be positive, highlighting a smooth, convenient, and hassle-free parking experience... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, convenient, and easy the... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting that it is straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are quite mixed. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,751)

4,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free both on leaving and…

Stress free both on leaving and returning

August 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tracey

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking stress free on arrival and departure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The ease and security of parking at…

The ease and security of parking at Gatwick Airport Long Stay is a must for anyone wanting the reassurance plus, ease of getting to the airport via the airport buses. I would not attempt to park anywhere else.

August 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Moira

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Long Stay car park easy and secure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Midstay parking is a joke

Midstay parking is a joke. My fligh was delayed and charged me for 60GBP extra for 38 minutes late
Crazy DO NOT USE THEM

August 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Attila

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged an overstay charge payment when returning later than planned to your parking booking.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This website is so easy to use

This website is so easy to use. I wish more sites were like this one!

August 17, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nicola

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Cheap easy parking at Gatwick.

Cheap easy parking at Gatwick.
process went smoothly pick up bus wait wasn’t too long, collection after holiday was quick and easy.
Very pleased

July 31, 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking cheap and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The drop off and pick up was smooth

The drop off and pick up was smooth, easy and efficient. Staff were friendly and helpful.

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Friend of Ted

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the drop off and pickup smooth with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to use and good value.

Easy to get to and to leave the car, secure parking close to the airport, short transfer to the terminal and regular pickups.

August 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it easy to get to and leave the car park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service and experience

July 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Stephen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Great value only issue no information…

Great value only issue no information on booking where to pick bus up on return journey, took information off internet stood at wrong bus stop for 30 mins until another driver told us where to stand.

August 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking great value and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Fantastic service highly recommended 5 stars

Fantastic service highly recommended

August 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service fantastic and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking was just easy

Parking was just easy, parked and hopped on the shuttle bus head to the airport, on returning the bus was very frequent. Would definitely recommend it.

August 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Omar

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Really good

Really good, convenient easy parking …… signage upon arrival could be a bit clearer but maybe this was just because it was my first time using this particular car park and I wanted to be absolutely sure I’d parked correctly

August 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lizzy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Gatwick FTW

Gatwick FTW

August 16, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sean

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Have used Gatwick official parking many…

Have used Gatwick official parking many times, always excellent.

August 12, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Avoid “valet” parking

Booked valet parking at Gatwick north terminal because I had a flight landing very early in the morning and I was travelling alone with my two young children, so wanted the convenience and speed to get out quickly. This did not materialise!!

My flight was 1.5 hours delayed, and when I arrived to collect my car they said it was still in the secure lock up and would be an hour wait for it to be delivered to the valet car park. There were multiple people in the same situation. So with my 1.5 hour flight delay and then an additional 1 hour delay for my car, the delivery of my car was 2.5 hours late! This was very painful and tiring at 2am on a Sunday morning after hours of travelling. Safe to say I will NEVER use valet parking again.

August 16, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rebecca

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear your vehicle was returned to you later than expected.

We aim to return our customer’s vehicles at date/time requested we’re disappointed to hear this hasn’t been your experience with us and of the impact this has had on your return to Gatwick.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy and well organised.

I liked that you just leave the car at the office and they park it later.
Bus to return was right outside the arrivals door.

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Grant

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and well organised, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Cannot register car on Mygatwick app

Have spent over a week trying to add new car to our dropoff account on "Mygatwick". The app refuses to recognise the registration number which is OK on government websites and we have the V5. Have logged problem with them twice but no reply

August 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear of the difficulties you’ve experienced with your myGatwick account updateing to a new vehicle registration.

We would expect our customers to be able to update the registration details on the myGatwick account and I am sorry you have not been able to do this as of yet. It can sometimes take up to 4 weeks for the DVLA to update our system with new vehicle registrations. You can still make new bookings by entering the new vehicle registration manually at the checkout stage.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parked my car with no worries

Parked my car with no worries. The bus shuttles was easy to get onto and easy to find during the return.

August 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Matawalu

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being able to park with no worries and that the shuttle bus was easy to find, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Parking was ok after we had found a…

Parking was ok after we had found a space,it not normally that busy.

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Vinny

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking was ok and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simply very good service

August 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear H Farboodi

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the very good service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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