Good competitive interest rates. Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpfu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
GB Bank as usual solved my self generated problem! They are always there to resolve any issues. Quickly, efficiently and professionally. The staff are extremely polite, friendly but more importantly... See more
Company replied
Rob was extremely helpful and patient in helping me set up my account. He spent 46 minutes on the phone going through each step online with me; even with me asking him basic questions I had just to m... See more
Company replied
Company details
Written by the company
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Contact info
United Kingdom
- gbbank.co.uk
4.6
Excellent
145 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent Mortgage Services & Competitive Rates
I could not recommend GB Bank enough. I recently worked on a mortgage application with them and the whole process was extremely well managed. Adnan, our relationship manager was professional and efficient and supported the application from start to finish. Over and above this, the rate offered was highly competitive.
September 1, 2025
Unprompted review
Reply from GB Bank
Hi Connor
Thank you taking the time to share your experience of your recent mortgage application and for giving us a fantastic 5-star review.
We really appreciate your comments, and we are delighted to hear your Relationship Manager, Adnan supported you through the whole process and based on your experience you would recommend GB Bank - thank you.
Kind regards
The GB Bank Lending Team
More than 5 Star Reviews for MR. Suvir Bhargava from GB Bank
I would like to take this opportunity to give GB Bank — and especially Mr.
Suvir Bhatnagar — a 5-star review. Suvir has been one of the most responsible, diligent, and customer-focused professionals I have ever worked with.
He successfully helped us secure a remortgage for our hotel within a very tight three-to-four week deadline, something that would have been nearly impossible without his dedication. I was very impressed with his level of care, attention to detail, and his commitment to always putting the customer first.
Thanks to Suvir and the GB Bank team, the entire process was smooth and efficient, and we felt fully supported from start to finish. I would not hesitate to recommend GB Bank and Suvir Bhargava to anyone looking for outstanding financial solutions and exceptional customer service.
July 15, 2025
Unprompted review
Reply from GB Bank
Thank you so much for taking the time to share your experience of your recent remortgage with us.
We are delighted to hear that Suvir successfully helped you to secure your remortgage for your hotel in such a short space of time.
We really appreciate that would recommend GB Bank based on this experience and the level of care and attention you received from Suvir and the team.
We are very grateful for your comments and appreciate you taking the time to leave this fantastic 5-star review.
Kind regards
The GB Bank Lending Team
A run around to give this company my…
A run around to give this company my money!
Memorable place was not accepted, then my password. Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but they had put my husbands name he was a 2nd. Yesterday, transferred form my bank £1,000, today a large sum from my bank, I don't do Apps. When it didn't arrive to GB, I called. Oh your account has timed out, it's 21 days. In my reckoning 21days was today 11.9.25, my money went back to my bank. We can reopen your account for you, I don't want to go through all the hassle again. my £1,000, sent 10.9.25, is not returnable.
September 11, 2025
Unprompted review
Reply from GB Bank
Hi Andrea
We are sorry to hear of the problems you have encountered opening your joint savings account. We understand you have spoken to our Customer Service team again today who have explained why the details were not accepted and they have offered a solution to the issues you were facing.
We would really like the opportunity to get your account set up correctly with your funds effective the date you tried to make your deposit. If you would like to proceed, please call the Customer Service team again on 0808 164 21 11 and they will be happy to help. The team are available 9.00am – 5.00pm Monday – Friday (except bank holidays).
Kind regards
The GB Bank Savings Team
The helpline person named Samantha…
The helpline person named Samantha (Sam) was professional, courteous and efficient.
A *
September 5, 2025
Unprompted review
Reply from GB Bank
Hi Rob
Thank you for your 5 star review! We are really grateful that you took the time to share your experience of our Customer Service team.
Kind regards
The GB Bank Savings Team
What a fantastic Bank
What a fantastic Bank. Swags was amazing, I made a resent transfer but for some reason it did not through.
Rang and spoke to Swags and she could not have been more helpful. After taking all the security checks and then finding out why the transaction did not go through, I was told to check my nominated account, and there it was, great, we were then able go ahead with our house purchase, well done, keep up the good work.
September 4, 2025
Unprompted review
Reply from GB Bank
Hi Richard
Thank you for taking the time to leave your fantastic 5 star review. We really appreciate your kind comments and we are delighted to hear Swag in our Customer Service team helped you with the issue.
Wishing you the best of luck with your new house purchase.
Kind regards
The GB Bank Savings Team
Good Customer Service Experience
I've recently opened a GB Bank account and I was having a problem logging in.
My call to customer service was answered promptly and I was guided through the process by a lovely patient chap, he couldn't have been nicer.
As it's a new bank I was a bit apprehensive but the good customer service has made me feel very positive about my decision.
I would have given 5 stars but since I had the hiccup getting logged on in the first place I thought 4 was fairer.
September 2, 2025
Unprompted review
Reply from GB Bank
Hi Liz
Welcome to GB Bank!
Thank you for taking the time to leave your review and sharing your account opening experience, we are very grateful for your comments.
We are delighted to hear our Customer Service team have helped you with your problem logging in and their good customer service has left you feeling positive about saving with us.
Kind regards
The GB Bank Savings Team
Frustrating
Already having problems and not even opened an account yet. Filled in all the details, clicked on the link to upload documents required, for a message to pop up saying d.o.b is incorrect. Tried again and says I've reached the maximum times. So now having to post them.
September 1, 2025
Unprompted review
Reply from GB Bank
Hi Bev
Thank you for taking the time to leave your review and share your experience.
If you have any further issues with your documents, please call our Customer Service team who will be happy to help.
They are available on 0808 164 2111, 9.00am - 5.00pm - Monday - Friday, except bank holidays.
Kind regards
The GB Bank Savings Team
So far so good
They answered the phone quickly when I called with a query before opening my account. The account opening process was then easy enough, if not as slick as some app-only banks I've used (snail mail verification code before withdrawals are allowed). Deposits, including initial small test amount, have been pretty much instantaneous. All good to date.
August 31, 2025
Unprompted review
Reply from GB Bank
Hi Simon
Welcome to GB Bank!
Thank you for taking the time to leave your review of your account opening experience. We really appreciate your comments and delighted to hear your experience with us has been good to date.
Kind regards
The GB Bank Savings Team
Great customer service
The friendly service advice and follow up support received by Claire.
August 29, 2025
Unprompted review
Reply from GB Bank
Hi John
Thank you for taking the time to leave your 5 star review. We really appreciate your comments and are delighted to hear you received great customer service from Claire.
Kind regards
The GB Bank Savings Team
So impressed with this bank
So impressed with this bank. So easy to set up and authenticate account, letter with authentication code arrived a few days after opening account. Chose this bank as reviews stated they were easy to contact and very helpful but so far have not needed to speak to them. Such a refreshing change.
August 25, 2025
Unprompted review
Reply from GB Bank
Hi Kerry
Welcome to GB Bank!
Thank you for your very kind words and for your 5-star review. We really appreciate you taking the time to share your experience.
Should you need to contact our Customer Service team, they are available Monday - Friday 9.00am - 5.00pm (except bank holidays) on 0808 164 2111.
Kind regards
The GB Bank Savings Team
I wrote a review about how difficult it…
I wrote a review about how difficult it was to use gb bank recently. Gb bank contacted we and talked me through the way to use the service. The advisor was very good and made it easy to use
August 20, 2025
Unprompted review
Reply from GB Bank
Hi John
We are delighted to hear that our Customer Service team have helped you with your recent query and we are delighted to see you have now given us a 5-star review.
Thank you very much for taking the time to come back and update your review based on your recent experience - we really appreciate your comments.
Kind regards
The GB Bank Savings Team
Spoke to Steve & Swagf.
Spoke to Steve & Swagf today.
Both were really helpful. Easy to speak with and answered my query. They were brilliant.
Also like to say that to open a new account in addition to the one already held was so simple.
August 22, 2025
Unprompted review
Reply from GB Bank
Hi Jackie
Thank you for taking the time to leave your 5-star review, we really appreciate your comments.
We are delighted to hear our Customer Service team were brilliant and we are very grateful you have opened a further savings accounts with us.
Kind regards
The GB Bank Savings Team
Easy and Polite
Very easy to negotiate site and extremely helpful phone service
August 21, 2025
Unprompted review
Reply from GB Bank
Hi David
Welcome to GB Bank!
Thank you for taking the time to leave your 5-star review. We really appreciate your comments and sharing your experience.
Kind regards
The GB Bank Savings Team
Dealt with Yakub, what a star!!!!
I had a slight issue setting up a 1yr fixed savings account which was my own making, I dealt with Yakub who was superb and delivered what he promised with a professional manner so thank you 👍
August 19, 2025
Unprompted review
Reply from GB Bank
Hi Mr Reeves
Welcome to GB Bank!
We would like to thank you for taking the time to leave your fantastic 5-star review. We are delighted to hear the service you received from Yakub in our Customer Service team was superb!
Kind regards
The GB Bank Savings Team
Precise and patient assistance
Opened a joint account & got 2 authentication codes.Only 1 was required to verify the account.Needed assistance and spoke to Steve who was very patient and clear with the information I needed.
I would recommend this bank to anyone as it was a pleasure to speak to someone who was so polite and extremely helpful.
August 18, 2025
Unprompted review
Reply from GB Bank
Hi Carol
Welcome to GB Bank!!
Thank you for taking the time to share your experience and leave us a 5-star review. We really appreciate your positive comments.
Kind regards
The GB Bank Savings Team
Hard to use
Managed to open an account with help from gb bank Adviser who was very helpfull when i tried to deposit some money it didnt recognise their bank account no have tried again cant even get as far as the last time. I have given up its to complecated
August 16, 2025
Unprompted review
Reply from GB Bank
Hi John
Thank you for sharing your feedback of your recent experience depositing funds to your account. We are sorry to hear you had some difficulties. However, we understand that you have spoken again with our Customer Service team and the matter is now resolved.
We would like to welcome you to GB Bank and thank you for continuing to choose to save with us.
If we can be of any further help in the future, please contact our Customer Service team who will be delighted to help.
They are available Monday – Friday 9.00am – 5.00pm (except bank holidays) on 0808 164 2111.
Kind Regards
The GB Bank Savings Team
Alix was efficient and professional
Alix was efficient and professional. So refreshing to speak with a real person, who knew exactly what to do and did it with confidence and efficiency.
August 15, 2025
Unprompted review
Reply from GB Bank
Hi Rosemary
Thank you for your 5-star review. We really appreciate you taking the time to let us know about the lovely customer service you received from Alix.
Kind regards
The GB Bank Savings Team
Difficulty Opening Fixed Rate Savings Account
I opened a fixed rate savings bond on line which resulted in information REQUIURED to complete the opening of the account being sent by POST?
Why was this information NOT SENT BY EMAIL with all my other information?
I then had CONSIDERABLE DIFFICULTY SETTING UP THE SECURITY INFORMATION. NO INDICATION WAS GIVEN REGARDING SOME OF THE SECURITY questions which entailed ERRORS you were not aware of.
This meant YOU COULD NOT COMPLETE THE APPLICATION and had to telephone GB Bank to ASCERTAIN WHAT ERRORS had been made on application security questions.
If I had known the application was going to be so frustrating and time consuming I would NOT have opened an account!
I will admit to making my own erros which caused self inflicted problems.
August 11, 2025
Unprompted review
Reply from GB Bank
Hi Alan
Thank you for your feedback. We sincerely apologise for the frustrating and time-consuming experience you had while opening your fixed-rate savings account. We understand your concerns and appreciate you bringing these issues to our attention.
We apologize for the delay caused by sending the secure authentication code via post. This is a crucial step in our security protocol, and for your protection, this code is only sent through postal mail, not email. This process ensures the highest level of security for your account and future withdrawals.
Thank you again for your valuable feedback, as it helps us improve our services for all customers.
GB bank Service
I had the good fortune to be connected to a very delightful person named Swag to help me with my problem.She was not only efficient but perfect in the way she assisted me.A model for others to follow.
August 11, 2025
Unprompted review
Reply from GB Bank
Hi Customer
Thank you for your 5-star review. We really appreciate you taking the time to let us know about the lovely customer service you received from Swag.
Kind regards
The GB Bank Savings Team
Clear and concise information provided…
Clear and concise information provided by telephone representative. First class customer service.
August 7, 2025
Unprompted review
Reply from GB Bank
Hi Stephen
Thank you for your 5-star review. We really appreciate you taking the time to let us know about the lovely customer service you received.
Kind regards
The GB Bank Savings Team
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