GBC Buildings For Leisure LLP 

Was told 4-7 weeks but now had a call telling me 25th sept. So angry being lied to.

The room was delivered 4 weeks later than expected, delivery drivers arrived on a different day than specified, were rude and unhelpful.

Oh, and if you choose to build the shed yourself, you don't get any instructions. It probably would have been helpful to know this PRIOR to my buying the shed.

Awful customer service, delivery date of our shed was changed last minute and then on the day of installation the fitters told us they had been given the wrong parts, told us someone would be in touch and left us with an shed with half a roof. One month later and we have had no apology or any contact from GBC, only after going to visit our local representative in Dobbies have they spoken to us to explain the parts were correct but were fitted incorrectly. Despite multiple calls and emails to the company we are still awaiting the shed to be completed and have received no apology or reply to our request for a refund for the fitting service. Hopefully will be a lovely shed if ever completed but will not recommend using this company, and they will not have our custom in future.

Very pleased with the service GBC Buildings provide. I amended my order a couple of times and they were very accommodating and the team who erected were very quick and thorough.

We are both very pleased.

Excellent service. Will shop with again.

Really happy with the finished results both men where really nice and now looking forward to doing inside and relaxing thank you MR X MRS SORRELL

We ordered a Harpford Barn from GBC at Dobbies Cirencester on 29 May 2020. We paid deposit and were told GBC would contact us in about a week with a delivery date and to take the balance owing. We waited 3 weeks with no contact so rang GBC at Dobbies. A lady from GBC then called with a delivery date of 30 June and said she would send details of how to pay balance. Nothing received so rang GBC direct and was told the details would be emailed. Again nothing received. I called again on the 25 June and said I had to pay the balance that day as not available to pay on 28 June and delivery was 29 June. They finally sent email within 2 hours and I paid online. They turned up to deliver/install at 10.30 on 30th and were excellent and took hour and half to complete. Only problem was no beading for two of the windows so they couldnt fit glass. Fitter said he would pop back when next in our area. Never heard anything from GBC on this so emailed GBC to ask if they could post the beading to us so we could fit the windows ourselves. No reply so gave up and bought beading from Wickes. We also had GBC leave a message to deliver after it had already been arranged and a call the day after the shed was delivered to say we hadn't paid the balance!! So a nice shed and good fitters but the admin side is hit and miss and communication between staff seems poor. So good and bad but it could be because of the pandemic and they are very busy. Or some of the staff need customer service training!

Very good greenhouse bench, strong but lightweight. Reasonably easy to
assemble.

The attention to detail and professional service both my wife and I received from Amy Edwardson without question was second to none. If the assembly build and installation is anything like then we would be extremely satisfied, we now wait with anticipation in regards it’s outcome.
Yours
Bruce & Hazel Clarke.

I paid for a shed in February and confirmed a date for delivery. However due to the lockdown this had to be cancelled and another date booked when restrictions were eased. Trying to get a second delivey dated was like pouring petrol on a fire to put it out. No one answered the phone at times and when they did they said someone would get back to me straightaway. That never happened and eventually was told it would be at least 8 weeks (the end of July). After kicking of about the staff member got in touch with planning and I was told it eill be delivered on the 2nd July pm. I rang my work straight away and booked that day off. I had my old shed taken away yesterday 1st July ready for the new one. I rang this morning to confirm delivery to be told it will be delivered on the 3rd. Consequently all the thinks that were in the shed are in the open and it's pouring down. They told me it will be with me inbetween 4 and 6pm as they had to wait for the garden centre to close (8pm) and the lorry to be empty, thats after being informed it would be picked up in the morning. Now you work that one out. I'm waiting for a manager to call me back over this but I hold very little hope on that. My advice, look for a reliable company as the one is for from it. First and last time I will buy from them.

Many thanks - excellent service

Pointed us in the right direction, otherwise, we would have completely ordered the wrong shed.

Thank you so much Jonathan, at Webbs Garden Centre, Hagley, extremely helpful, and so was Ian, first class service, would highley recommend, GBC for Leisure LLP.

Couldn't of got a more helpful young lady on Tuesday to process our order which the wonderful Emma had already sorted out for us.

I’ve given this one star as there’s no option for no stars.
Arranging delivery of this shed had been like pulling teeth.
I informed them I’d needed 2-3 weeks notice as I had to demolish my old shed , order a skip and build a new base.
I then got an email informing me of next day delivery, so had to cancel.
Trying to arrange the next date with 2 weeks notice seemed neigh on impossible, eventually I got a date after 3 weeks of constant chasing.
So my delivery date comes, I take the Friday off work and they call to say they can’t make it and it’ll be Saturday between 8-12.
It’s now 1pm and no ones turned up.
My advice go elsewhere, I could have built my own in the 2 months waiting for this.
Shocking service

Second time weve buought from this company.
Well made, helpful, good quality.

We were extremely impressed with the service we received from Afonso and Gary at GBC Peterborough on 04/06/20. Considering all the restrictions they were dealing with, they took the time to show us around the site, provided constructive advice and did not pressure us at all. We also had restricted access issues for delivery but again they liaised with the supplier on our behalf to resolve any problems. A big thank you also to Craig at GBC Web Sales (Kidderminster?) who was very helpful and extremely patient with our initial enquiries over a period of several days in May. We would recommend GBC to family and friends in the future.

Very good experience