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GB DIY Store Reviews 264

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TrustScore 5 out of 5

4.9

Home Improvement Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, perfect fit, and accurate descriptions, often highlighting the detailed specifications and helpful guides that simplify product selection. Many people also appreciate the competitive pricing and the overall ease of the ordering process, finding the website user-friendly and efficient. The delivery service is consistently noted for its speed and reliability, with items arriving quickly, well-packaged, and in perfect condition. However, some customers also noted occasional issues, such as receiving a faulty item or a product with a minor paint chip. In these instances, the company promptly sent out replacements, demonstrating effective customer service in resolving these concerns.

What people talk about most

Product

People report positive experiences with product. Customers are very happy with the product quality, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with orders... See more

Quality

Users describe positive interactions with quality, frequently praising products for being exactly as... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products are... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy, often praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages... See more

Rated 5 out of 5 stars

Fantastic website with much needed instructions and diagrams for me (66 year old lady) on how to order the correct PVC door handle replacement. Great prices with product options. Order arrived the... See more

Rated 5 out of 5 stars

Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the... See more

Rated 5 out of 5 stars

This is not the first time I’ve purchased from GB DIY and as before the items arrived quickly and just as described, their website makes it easy to buy the correct handle for your door, there are seve... See more

Company details

  1. Home Improvement Store
  2. Hardware Store
  3. Locks Supplier

Written by the company

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies. The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors. With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it. Our team is always happy to help, so please do not hesitate to contact us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great advice

Very helpful in answering my question about ordering the right cylinder lock.
Replied within 10 mins.
Ordered on a Friday and arrived on the Monday.

Definitely use again.

January 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I was not sure which conponant I needed to fix my door. I spoke to them on the phone and they gave me good advice on how to be sure what was required. The item was delivered in a few days and fitted perfectly. I'm sure it saved me a few ££ over calling out a locksmith.

January 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional customer service

Well, what can I say? Absolutely brilliant customer service from start to finish. An issue arose with keys for the lock I bought, that was actually nothing to do with gbdiy but nonetheless Taylor was happy to work with me to sort something out. It wasn't even gbdiy's issue. I am really so blown away but the desire to help and offer a solution that really wasn't anything that they were required to solve. Thank you. Brilliant and I wouldn't hesitate to buy from them again.

January 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

Very helpful, knowledgeable telephone advice prior to ordering online. Fast delivery of the required part. Excellence from start to finish. Thankyou

January 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Great information, great service

I needed a replacement window lock gearbox. I chose to order from here because their information was very comprehensive, enabling me to choose the right model with confidence. This is something I often find lacking when trying to order something very specific, particularly outside my normal experience. The part arrived on time, and it’s now fitted. Job done, thanks.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Cracking support

Cracking support - identifies the part you need from a photo and responds within an hour if you need further help.

January 17, 2025
Unprompted review

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