Gadget Centre Reviews 1,255

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 381 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the products, often highlighting the excellent quality and value for money. Many found the ordering process straightforward and appreciated the ability to customize their purchases. The delivery service is frequently praised for its efficiency and good communication, with many noting that their items arrived as expected and in great condition. However, some customers also noted longer delivery times than anticipated, with a few experiencing delays. There were occasional mentions of minor cosmetic issues like small scratches, and a small number of people received products that did not fully meet their expectations regarding specifications or battery life. A few reviewers also expressed concern about the lack of an immediate order confirmation email.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing their refurbished laptops as... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with their purchases, noting... See more

Delivery service

Users describe positive interactions with delivery service, often praising fast shipping times, with some... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and clarity. Many... See more

Price

Customers had positive experiences with price, often finding exceptional value for money. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a laptop for domestic, everyday, light use to replace my 6 years old Dell. Same spec machine was 2 to 4 times the price if bought new from Currys. Delivered as expected within 5 days and go... See more

Rated 5 out of 5 stars

Taken a chance with the deal thinking it's too good to be true but decided to have a punt as Windows 10 had put me down the cul de sac so my lap top was really of no use.Gadjet Center have got me on t... See more

Rated 5 out of 5 stars

Bought a laptop as my old Dell could not be upgraded to current OS. I found it easy to order and built to my spec from initial order to delivery no problems and prompt updates. When delivered the cond... See more

Rated 5 out of 5 stars

Had some trepidation at first but ordered a reconditioned laptop with hi-spec specifications. Couldn't be happier! Delivered in days and now all my music files are safely stored and backed up! 3 yea... See more


Company details

  1. Computer Store

Written by the company

Affordable laptops, computers and phones! All with inclusive warranty! High-end electronics, at low prices. Looking for a powerful laptop with top performance? Try our "Build your own" laptop service!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service from the on line advice and self service to order and completion all achieved within a 2 week timeframe. I’ve got a like new laptop which seems to be performing as promised. I can’t comment on how long the laptop will continue to provide good service as I’m writing this shortly after receiving it.

December 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I needed a new laptop

I needed a new laptop as the old one kept crashing while I was editing videos and couldn't run Windows 11.

I looked at what was available in the big stores and online, but to get the specifications I needed I would have to spend well over a thousand pounds.

With Gadget Centre I was able to specify exactly what I needed and my superb new machine was soon delivered to my door, and it certainly didn't cost the earth!

Customer Service is great too!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, made to my spec. Delivery one day longer than expected, but no biggy. packaging really safe and robust. Well done folks and thank you. Iain

December 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Does not honour warranty because of "missing warranty labels"!

Our laptop was less than 1 year old and all was good. But then it went into a reboot loop. I contacted Gadge Centre and I had to send photo's of the screen and rest of the laptop. A technician then advised to reset the reboot to a different setting. It then worked ok it seemed. Shortly after, the laptop was left on in a room with nobody being present. When re-entering the room it was filled with smoke, and the laptop was very hot and smelly. This could have been a potential fire in our house! The plastic back had melted. We quickly unplugged it. Gadget centre was contacted and again we had to send a picture. A technician stated that it wasn't the battery but likely an issue with the motherboard. We could send it back to them with a shipping label as we had paid for 3 year warranty. After they received it I got an email stating that the technician noticed upon inspection that the "warranty labels" had been removed and they could no longer repair it under warranty. We could pay however £45 to get it checked and get a "quote for a repair". After repairing it they would honour any warranty remaining on the purchase!? Crazy. There were never any warranty labels on this laptop from the start and the technician could have seen this before we sent it back as well. This claim of not being able to honour the warranty because of missing warranty labels is not true and illegal in the UK and someone else had a the exact same complaint and issue on trust pilot with Gadge Centre. I have since sent several emails demanding they fix it under warranty but they have not got back to me. I will file a court claim.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! The Dell laptop arrived, looks like brand new, is super fast and was a great price - thank you!

October 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Service

Ordered a refurbished laptop. Arrived, as good as new. Loads up in about 1 minute. Comes with a guarantee. Third of the price of a new laptop with the same spec

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

A win, win for me

I ordered my computer on 29th October. It did take around a month to get the finished item, but given that they have to have the stock to hand, I did not have a problem with this & given they are a small business. I put all the top specs on my machine for up to 50% of what it would cost me if I had gone to a major retailer. So it's a win, win for me.

December 3, 2025
Unprompted review
Rated 4 out of 5 stars

Easy to choose what requirements you…

Easy to choose what requirements you want from a laptop. Only issue I had was the length of time it took from order to delivery. But I think they are a victim of their own success. When they did reply to my emails, they had had staff shortages and sickness. Very pleased with the laptop. I would definitely go back and use them again.

November 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect laptop

Perfect laptop, made to personal specifications, excellent value for money, second time I've used gadget centre, very please with my purchase, would definitely recommend to other people.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Waited patiently but excitedly for…

Waited patiently but excitedly for delivery. Arrived perfectly packaged, fully charged and ready to go immediately.
Looked great, and is super fast.
Took the 3yr warranty option, and with GC offering this it definitely gave me the confidence that this laptop is a good buy.
Top marks on everything so far.

November 22, 2025
Unprompted review
Rated 4 out of 5 stars

Laptop took a little longer to arrive,

Laptop took a little longer to arrive,
Responded to my email asking about the late arrival, got told awaiting final checks to the laptop, received a week later, computer works very well and looks new, all good. 😊

November 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent price- I was able to pick and…

Excellent price- I was able to pick and choose what I wanted on my laptop. Only problem I had was how long it took to get to me, however they did let me know why it was taking so long.
I am very pleased with my laptop. Thank you Gadget Centre- I am letting friends and family know how good you are!

November 25, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look