Dale from GEAB helped me find a zero standing charge electric policy for 2 micro-businesses which I currently manage. There aren't many tariffs like this on the market, and my current provider had pul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Real people with understanding. Didn't have to explain myself twice and these guys understand their industry well enough to get me a fair deal Michael Hilton and Rober Bulmer have helped our busin... See more
Company replied
Been working with Josh for a while now and he helps get the best deals for all our utilities. We are a voluntary run organisation so Josh takes away a lot of the stress for us renewing contacts and... See more
Company replied
The company had fallen into Insolvency and all made redundant. The power had been cut off and it was the end of the line. After weeks of closure an Indian company purchased the name and the asse... See more
Company replied
Company details
- Utility Contractor
- also in
- Consultant
- Electric Utility Company
- Energy Equipment and Solutions
- Water Utility Company
About The Green Energy Advice Bureau
Written by the company
The Green Energy Advice Bureau are your partner in customised business and energy solutions. Our team of award-winning consultants provide efficiency analysis and review business requirements against current costs and budgets before navigating the energy market to negotiate the best solutions for your business.
We match your exact business requirements to the latest information and advice, ensuring you are fully aware of all applicable legislation and government incentives and benefit from energy-saving advancements. We’re proud that GEAB has contributed to a greener, more sustainable future for the UK and the ongoing success of our customers’ businesses.
Contact info
Unit 3a, Hylton Park Road, SR5 3HD, Sunderland, United Kingdom
- 0191 303 7750
- info@geab.com
- geab.com
4.5
Excellent
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service for renewing utility
Great service for renewing utility contract. Helpful and understanding of business requirements. special thanks to Manny
August 28, 2026
Reply from The Green Energy Advice Bureau
Hi,
Thank you for such a lovely review! We’re so pleased to hear that Manny provided you with excellent service.
The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with Manny and the wider team.
Kind regards,
GEAB
Always very helpful
Always very helpful, and a pleasure to dealwith. They have a good understanding of the market.
August 28, 2026
Reply from The Green Energy Advice Bureau
Hi Elliot,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Good service also have the same person…
Good service also have tge same person looking after you as a customer.
Everything about your contract explained in depth to you.
August 21, 2026
Reply from The Green Energy Advice Bureau
Hi Patricia,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Ben and Cameron were very persistent in…
Ben and Cameron were very persistent in countering my disbelief at what they were saying, but in the end I was convinced thay they will save us a significant sums amount because we have been in the wrong structure. As well as being persuasive they are efficient clear communicators. Even during the holiday period handovers were seamless. I have not actually seen the final reductions discussed but I have every belief they will deliver.
August 10, 2026
Reply from The Green Energy Advice Bureau
Hi Alan,
Thank you for such a lovely review! We’re so pleased to hear that Ben and Cameron provided you with excellent service. The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with Ben, Cameron and the wider team.
Kind regards,
GEAB
Helpful bunch if a tad long winded
Helpful bunch if a tad long winded.
Good result in the end and looking forward to the energy advice and monitoring.
August 10, 2026
Reply from The Green Energy Advice Bureau
Hi Steve,
We’re so grateful for your review! It’s great to know that our agents were able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
Reply from The Green Energy Advice Bureau
Hi Rebekah,
We’re so grateful for your review! It’s great to know that Andrew was able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
Reply from The Green Energy Advice Bureau
Hi Gillian,
Thank you for such a lovely review! We’re so pleased to hear that we provided you with excellent service.
The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with the wider team.
Kind regards,
GEAB
Reply from The Green Energy Advice Bureau
Hi Jim,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Just so helpful
Just so helpful , trying to to get the best price for myself excellent service 10/10
August 3, 2026
Reply from The Green Energy Advice Bureau
Hi Diane,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Josh Nelson our Green Energy agent is…
Josh Nelson our Green Energy agent is quite frankly outstanding in his level of support and honesty. The quality of service , process of advice , discussion and finally contract agreement on both our Gas & Electric contracts was seamless.
July 27, 2026
Reply from The Green Energy Advice Bureau
Hi Anthony,
We’re so grateful for your review! It’s great to know that Josh was able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
Reply from The Green Energy Advice Bureau
Hi Ian,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
all went swimmingly well
July 20, 2026
Reply from The Green Energy Advice Bureau
Hi Andrew,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Really helpfull and friendly and happy…
Really helpfull and friendly and happy to explain fully. As a small business we are always very busy and don't have someone who can look out for the best deals, so I really appreciate that they keep following up.
June 11, 2026
Reply from The Green Energy Advice Bureau
Hi Vannessa,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Leon is my amazing contact
the customer service person was friendly and made all the information understandable and answered all my questions.
My contact Leon is a great person to deal with.
June 29, 2026
Reply from The Green Energy Advice Bureau
Hi Whiptail Cycles,
Thank you for such a lovely review! We’re so pleased to hear that Leon provided you with excellent service.
The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with Leon and the wider team.
Kind regards,
GEAB
Reply from The Green Energy Advice Bureau
Hi Katrina,
We’re so grateful for your review! It’s great to know that the team was able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
How to make yourselves sound like scammers
Long winded telephone sales call mentioning some nonsense about network charges but, didn't say what he wanted. Can't comment if their energy brokerage is any good but, it was clear the person speaking to me would have said anything. I asked for the purpose of the call and continued to get nonsense - Hung Up and I advise you do the same
July 14, 2026
Unprompted review
Reply from The Green Energy Advice Bureau
Hi Nick,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on to our team, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
The staff listened to what I had to say…
The staff listened to what I had to say regarding our energy supplier and successfully helped me to decide the best way forward for our next renewal.
July 7, 2026
Reply from The Green Energy Advice Bureau
Hi Heather,
We’re so grateful for your review! It’s great to know that our team was able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
Reply from The Green Energy Advice Bureau
Hi Valerie,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Beware of mis-selling
I would strongly advise anyone considering The Green Energy Advice Bureau to think very carefully before using their services.
My experience with this broker was extremely disappointing. The Energy Ombudsman investigated my complaint and concluded that I had been mis-sold my 'Blend and Extend' energy contract. Despite raising my concerns directly with the broker, I experienced poor communication, a lack of transparency, and little willingness to resolve the matter without independent intervention.
The Ombudsman's investigation found in my favour and confirmed that the contract had been mis-sold. It should never take an independent Ombudsman to establish what a company should have acknowledged and resolved itself.
The entire process was unnecessarily stressful and time-consuming. Customers should be able to trust that an energy broker will provide accurate information, explain contracts clearly, and communicate honestly and professionally. Unfortunately, that was not my experience.
The Ombudsman's decision speaks for itself. I hope this company learns from the outcome, improves its sales practices and customer service, and ensures that other customers are not subjected to the same treatment.
Based on my experience and the Ombudsman's findings, I cannot recommend this broker.
July 2, 2026
Unprompted review
Reply from The Green Energy Advice Bureau
Good morning,
Thank you for your review.
We are naturally disappointed to read your comments, particularly as we strive to provide clear, transparent advice and a high standard of customer service to all of our customers. That being said, we appreciate all forms of feedback, positive and negative, as this helps us to continually improve.
For context, your complaint was first investigated by the energy supplier, who concluded that there had been no evidence of wrongdoing. You then exercised your right to refer the matter to the Energy Ombudsman, who reached a different conclusion based on the specific circumstances of your case. We respected that decision and complied fully with the Ombudsman's requirements.
While we acknowledge that you remain dissatisfied, we do not accept that your experience is representative of our business or the service received by the thousands of customers we assist each year. We operate robust sales, compliance and quality assurance processes and are committed to continually reviewing and improving these wherever appropriate.
As this matter relates to an individual complaint that has already been independently reviewed, it would not be appropriate to discuss the specific details publicly.
We wish you all the best going forward.
GEAB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.