product received ahead of time as committed, in good shape as packed, and the great assistance and support of Rasool who is always in quick reply every time i asked something. thanks Rasool, thanks ge... See more
Company replied
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See what reviewers are saying
I ordered a laptop from these people to ksa and i had a flight in 8 days aswell, at first i was skeptical that i might not end up getting it on time but vincent helped me throughout the whole proce... See more
Company replied
The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more
Company replied
It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more
Company details
Information provided by various external sources
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Contact info
Dubai, U.A.E.
- gear-up.me
4.5
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience overall
Great experience overall. The team advised on the configuration and delivered the computer on time. I would highly recommend gear-up.me to others.
March 6, 2021
Unprompted review
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Reviee
I called gear-up asking for a PC in a certain price range. Directly they were able to find one for me, and were able to customize it to my wants and send it to me. Excellent customer support and an amazing staff
March 2, 2021
Unprompted review
Great service and speed
Gear-up were very helpful for me in building my new computer. Everything from parts selection into my budget and a speedy build was easily sorted. Definitely recommended and will be going back again!
March 2, 2021
Unprompted review
Happy Customer!
Happy customer! I was looking for a digital tablet for my sister and was amazed by the assortment of products available and complementary accessories. The website was easy to navigate and the team at gear-up.me helped me make the right choice, that would meet her needs. Updates were emailed every step of the way, and best of all, my sister loved the gift!
February 18, 2021
Unprompted review
Reply from gear-up.me
Dear Molly,
Many thanks for your review and all the stars!
We are very pleased that you found our website easy to use and that you found our team helpful. It is our utmost priority to make sure customers find easily what they need and that our team is here for them when needed.
We are happy that your sister enjoys the tablet. Please, tell her to feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should she need any help or assistance with accessories or any upgrade in the future.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
!!Honest Review!! This site is so bad avoid buying at any cost.
This site is so bad , They are over priced , there logistics are so poor and haven't changed since as of my last record with this website was 2018.
6 days on local delivery time, and they mostly don't deliver on time. If you live in the UAE I'd recommend you to go to a local shop it's cheaper and faster than waiting for your components to arrive 1 week later I can't imagine how are they shipping internationally.
Most of the reviews are from there friends.
February 16, 2021
Unprompted review
Reply from gear-up.me
Dear Khalid,
Thank you for your honest review and feedback. We appreciate it as it helps us to improve our service every day.
I did investigate your order internally to get all the information and I see that you missed our Saturday shipping cut-off time by a couple of hours. That's why your order is being shipped only today (Wednesday). You will receive the tracking number shortly.
As you know, your ordered item is not available anywhere else in the local market and that is why we are bringing it from our central warehouse. It is one of the many benefits of shopping with us - you can get items not available elsewhere in UAE and still have them covered by local warranty and you get real human support any time you need it.
I am confident that we offer very competitive pricing and if you feel that something should be cheaper based on the local prices, please feel free to connect with us and we will be more than happy to match the price when possible.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase in the future.
We are here to help you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
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Reply from gear-up.me
Dear Jenelyn,
Many thanks for your short and sweet review.
It was a pleasure to work with you on your company's project and we hope the PC will work to your team's satisfaction.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase in the future.
We are looking forward to hearing from you soon.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Horrible customer experience/ service
After 4 days of ordering they called and told me they are sorry the products I ordered has been sold to someone else on offline order and they will refund me ( not true the SAME EXACT product remained on their website but with much higher price ) , the conversation wasn’t also pleasant at all , now all of that is their own business and they are free to do what they want with their reputation but the worse is that now 8 days has passed and they still haven’t refunded me so I can’t even buy from anywhere else .
February 5, 2021
Unprompted review
Reply from gear-up.me
Dear Mohamed,
Thank you for your review and feedback. It is helping us to improve our service every day and thanks to it hopefully become the most reliable online store in UAE and Middle East.
Once again, we are truly sorry for the inconvenience caused by not being able to fulfill your order.
You might be aware of the availability situation in the worldwide market and unfortunately, we have no control over it. It was our team member's mistake that he did not update the system when he sold the GPU offline in a PC build. It was a human error and we are sorry for that. We have already taken steps internally to avoid it in the future.
Regarding the price on our website now, you can see that the item is not available (PrintScreen here: https://prnt.sc/yhn0ig). In such cases, the price is automatically updated to the new expected price to avoid disappointment by increasing the price when the product becomes available.
Internally, we made a note to contact you immediately once the GPU is available and offer the same or better price if the supplier's price allows us to do so (even if it means we lose our margin).
The refund was done today. As you know from discussions with our Customer service team we were still trying to arrange the GPUs for you from other resources and that's why the refund was done only today when we confirmed that the availability cant' be confirmed.
Please, once again accept our apology for this inconvenience. The availability is very limited nowadays and we are doing our best to bring as many products to our customers as possible.
We will be in touch but please feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase in the future.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Exelent B2B Sales and Support
Landed on this site a couple of years ago, now i cant do without. Only reliable supplier of Unifi and Mikrotik products in the middle east. a great one stop shop for all my IT needs, And support always able to give good advice. even RMA's handled in a quick matter.
A Happy IT manager.
February 4, 2021
Unprompted review
Reply from gear-up.me
Dear IT Texelair Team,
Many thanks for your supportive words! We truly appreciate your review.
It is pleasure to pleasure to have you as a returning customer for so long. There is always excitement in our office when we receive a new inquiry from you or when you place an order directly on our website.
We are looking forward to many more of your projects coming our way!
As always,
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase in the future.
We are looking forward to hearing from you soon.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
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Provoke online curiosity
Good experience with Gear-up, nice place to buy your IT peripherals. Thanks John for your support.
February 1, 2021
Unprompted review
Best store in UAE
My first purchase was 2014 in Qatar 1 week later i got my items didn't regret it amazing package, fast . then i came to uae i ordered more and same service plus extra choices than 2014 and one of my items need To be back to warranty ( 3 months before end of it) Lidel from the team was great person and fast in response he sent my faulty Headset to Europe for RMA and was keeping updating me even with screen shots with Europe side after waiting i received Anew unite From Gear Up Me Today the devotion this guys have for the business is amazing buy from them Guys no worries
January 30, 2021
Unprompted review
Great build and keep me updated during…
Great build and keep me updated during the progress, even there's some issue on windows code they sent me right away the new code, i really recommend this company specially for your custom build.
January 30, 2021
Unprompted review
the team of maintenance was very…
the team of maintenance was very cooperative, and I got a very good experience with them
January 28, 2021
Unprompted review
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Best Customer Service
smoothest , fastest , easiest purchase I have ever made with everything I asked for , expert from the company Lidel guided me on ever step , made it very easy for me to choose a perfect PC as per my needs.
January 26, 2021
Unprompted review
Your employee lidel was very kind &…
Your employee lidel was very kind & helpful with me & everything is working just fine.
Thank you guys for your work and effort.
January 20, 2021
Unprompted review
I wanted to buy a gaming pc
I wanted to buy a gaming pc, and got everything I needed exactly. Amazing store with quick customer care
January 19, 2021
Unprompted review
Great Customer Service
It has been a great experience dealing with GearUp. Great customer service. Recommending will not be a problem. Especial mention to Lidel who did a great job assisting me all the way with my PC build components. Looking forward to their professional advice in case I might need one even if I did not purchase the entire PC from them.
December 29, 2020
Unprompted review
Reply from gear-up.me
Dear RG,
Many thanks for your review and words of appreciation! Lidel was happy to help you to select the right parts for your PC!
You can reach us anytime at +971 4 223 1780 or +971 56 390 5905 should he need any help or assistance with an upgrade or other orders in the future.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
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I appreciate its quick delivery
I appreciate its quick delivery. My order has been received in an excellent, well sealed condition. Thank you so much Gear-Up ME!
December 21, 2020
Unprompted review
Reply from gear-up.me
Dear Gio,
Thank you for your short and sweet review.
We understand the fragile nature of our products so pay extra attention to pack them carefully.
We will forward your appreciation to our courier as well :) They are doing what they can in this difficult time so positive feedback will be a great reward for them as it is for us!
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need assistance with your next purchase in the future.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me.
Needed a gaming PC
We went in as to order a gaming Pc for my son. We explained the requirements we had, they were very professional and even tho they had the opportunity to they didn’t try to up-sell me a more expensive machine.
Picked up the computer a couple of days later (tested and all).
I would strongly recommend them, and will keep going there for future upgrades and PC needs.
December 20, 2020
Unprompted review
Reply from gear-up.me
Dear Jonathan,
Many thanks for your review and words of appreciation! We were happy to help you to select the right parts for your son's PC!
We are always trying to offer the best possible options to fulfill customer's needs and within the customer's budget.
You can reach us anytime at +971 4 223 1780 or +971 56 390 5905 should he need any help or assistance with an upgrade or other orders in the future.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
RE: Jabra Speak Speakers from Gear-up.me
I've already ordered thrice from Gear-Up and still the shipment is fast and reliable (additional thanks to John of Customer Support).
They were able to explain further the specs of the items I was ordering and the Customer Support is very much attentive to my shipping instructions.
Thumbs up!
November 26, 2020
Unprompted review
Reply from gear-up.me
Dear Francis,
Thank you for your 5-stars review! We are always trying to deliver the best support to our customers to make their shopping online with us as comfortable as possible.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with an upgrade or other orders in the future.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
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