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I ordered bath toy in October, never received it.

I've sent number of emails and haven't got a single reply, I think once the money is deposited into their account then they have no interest in the customer.

Stay away from this company

Do not order anything from this company. Based on the communications and tracking, they made no attempt to fulfill my order.

I have contacted gear guppy 3 times via email. I received 1 reply asking me to wait until after the 15-December from Margaret Baker. The two follow up emails were ignored.

I will be lodging a Paypal refund claim now.

Order #17476 no item, no email answered. Christmas gift ruined. Would like a refund please

If I could give this company 0 stars I would have done. Ordered a bath toy in September, said it was dispatched a day later and that it could taken up to 8 weeks for worldwide delivery. Still waiting for it 12 weeks later. Sent chase emails to them asking for an update but no response and no refund. Will be taking this further.

Ordered in October, still haven’t recieves my bath toy. I was thinking I had plenty of time to get this as a Christmas gift. I am so frustrated with the lack of response from the company. Called, emailed, nothing.

Surprise, suprise, I still haven’t received a refund.

Ordered a bath toy in October for my daughter for Christmas. I have contacted the company several times to inquire about my order and I have not received a response or my item. I am so disappointed because I was really looking forward to giving this to my child. Now, I want a refund and to recommend others stay as far away from this company as possible. Terrible customer service and taking money from people who are trying to buy gifts for kids!

EDIT: I would like to update my review and increase my star value as the company has responded to this review and are offering a refund. I 100% respect a company for admitted a mistake was made and doing the right thing to take care of the situation. I will probably try again to order from Gearguppy after some time has passed to allow them time to better manage their order fulfillment.

I purchased my item in October. I have tried to contact Customer Service four different times now because my item NEVER arrived. Customer Service never responded to any of my complaints. It was going to be a Christmas Present for my children.

Ordered item on 10/15. It has not arrived, and no one has responded to multiple attempts to contact the company. Would not recommend if you want to actually receive what you purchase.

Same as others. ordered end of October. emailed 3 times and no replies. Disgusting service. Still waiting for it to arrive and unable to track the supposed package at all. Website is poor.

Edited version: Apparently, my original review offended GearGuppy for using “accusatory” language. I Ordered in September and still haven’t received product as of January 15, 2018. Funny that they have time to report my review for using “accusatory” language but not to ship my item or respond to my calls or emails.

When I call and it says to send an email but they don’t respond. Was hoping to have it for a birthday gift, didn’t happen. Obviously, it won’t be here for Christmas either and seeing I can’t get a response I assume I won’t get a refund either. Pay full price...it’s worth the extra money.

I never knew how much a toy could make me and my kid happy. The splash splash bath toy has brought nothing but pure joy to our home. Peaceful yet fun baths are now the norm at our household. It’s a godsend.

We waited so long to receive our splash splash toy but we’re so happy to have played with it for the first time today.

We've had our splash splash for many months now. It's taken a pretty good beating and is used every night but still going strong. We haven't even had to replace the batteries yet. Our girls both seem to love it and have lots of fun playing with it during bath time.

Really nice toy, keeps my daughter busy at bath time. From a kid who used to cry all the way to the bath he now get in without me asking. This toy has many different options so she never gets bored. Love it.

Fun and versatile bath toy that keeps our boys entertained long enough to get them cleaned and for a quick distraction to rest.

The cutest bath toy! Our one year old son loves his spills splash! We haven't had any issues with our unit working, and we use it daily. Such a fun and interactive toy for the little babes.

Very disappointing, disgusting customer service. I ordered a bath toy for my one years olds Christmas present on the 30th September and it still has not arrived. I have emailed 3 times without a response. I have requested a refund without response. DO NOT ORDER FROM THIS SITE.

It seems there is a trend here. I placed my order for the splash bath toy at the end of October and I got an email stating my item shipped on Nov 7th. Here it is Dec 15 and I still haven't seen it arrive. I have contacted them twice via email and I get the same email response that it will take 2-4 weeks for delivery. I never did receive a tracking number as they said that it may be sent via a carrier that doesn't have tracking. Poor poor customer service. I'm highly disappointed as this was supposed to be a gift for my son's first birthday next week but it seems instead I'm going to have to cancel it on my credit card and try to find a replacement. NOT really what I want to do a week before when they have had PLENTY of time to get it to me.

The toy is really sweet so I won’t fault it and for the discount, you can’t necessarily beat. Prepared to be patient.

I was weary of this company before ordering. Never heard of them or their toys. I thought their toy looked really cool and decided to order on 9/05. Order took several weeks to arrive. My little munchkin loves it!