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I do not recommend purchasing from this company. I never received the product. I followed up several times by email and got an automatically generated response that didn't address my concerns. Now I'm just trying to figure out how to get a refund. Does anyone have a phone number for customer service at this company?

Buyer beware! I have made repeated attempts to get in touch with the company to either locate my order or receive a refund and have received no response. I should have done my research before ordering from this company and am kicking myself for not having done so! I’ve reported the issue to PayPal and the BBB in hopes of getting my money back!

I ordered an item back in October I gave them the benefit of the doubt and waited until.the new year in hopes it would show. It never did and now their site is down and their "customer service" unavailable, fairly sure I got taken and I just want to be reimbursed.

Same as everyone else on here: product not received, no response to email. I will try my luck reporting this to PayPal. It's sad and frustrating that they clearly haven't taken steps to resolve their shipping problems. Rather than reach out to me about my issue they flagged this review as containing language that is accusatory or defamatory. It seems their website is down so I'm not too optimistic about my luck.

Order never arrived and no response to any of my e-mails

Ordered in October. Still not arrived. Ignoring my emails. Site now down.

I am so disappointed and frustrated with this company.
I ordered two bath toys in September in preparation for Christmas gifts. They still have not arrived! It has now been over four months!
I have emailed Gear Guppy seven times, and have not heard from them since early December 2017. I have been requesting a refund for my order but no one is responding to my emails. I will take this further if nothing is done to rectify this terrible situation. Surely as a consumer, we have rights in this case?!

Luckily I ordered through PayPal, because I ordered on November 9th and as of today, 12/31/17, still haven't received it. I've emailed them three times. The first time I got an automatic response that they were unprepared to handle the number of orders they got and that it would be 30 business days. I'm way past that and am requesting a refund through PayPal. Also, their website is completely shut down. Not a good sign! I just edited my review to remove wording that apparently offended gear guppy. They take the time to report me for defamatory terms but can't contact me to address issues and refund me my money.

Just like everyone else- I purchased this product back in October. This “company” was quick to take my money but I have yet to receive any product (it is January 4). I’ve emailed three times and have only received one of their lame auto-responses. This is completely unacceptable and sad.

When I placed my order #13752 October 15 said they rarely go over 30 days for shipping. So time passed that and I emailed to know an estimated time of arrival. Only automated messages in return. I even offered to leave a positive review if I could get an honest eta. No response. It appears the website is down now and no effort has been made to communicate refunds or ship date. First time I’ve been taken for some money trying to buy a baby toy. I would still appreciate knowing if this is coming or not. I definitely would like the product rather than refund! What a bummer...so gearpuppy is it coming? I’ll leave an updated review if I get a response. Thank you!

I ordered the Splish Splash toy for my great niece as a Christmas present at the end of October. Received an order number said the item was getting ready to be shipped. As of today have still not received the item. I have emailed many many times and just get the automated response like everyone else has. I GO ON THEIR WEBSITE AND IT SAYS PHONES ARE DOWN. SOMETHING NEEDS TO BE DONE ABOUT THIS SO CALLED COMPANY!!! DO NOT BUY FROM THIS COMPANY!!!!

Horrible customer service, ordered a product Nov 6, 2017 its now Dec 28, 2017 still havent gotten you now cant reach them by PHONE, suprise suprise, have sent several emails get no response at ALL, but yet they did charge my CARD ! , HORRIBLE i will never buy from them again and i warn everyone else, good luck is all i have to say, not happy at all, at this point i just want my money back :( was a christmas gift, so much for that !!!! Gearguppy HORRIBLE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Same as the others. Ordered back in October, got a shipping confirmation email shortly after and then never received anything. Several attempts at contacting customer service have all been unresponsive. I’m fine with waiting longer for my item but not responding to inquiries or providing an ETA for delivery is unacceptable.

I never order from unknown brands. EVER. I just never do. The splish splash intrigued me so I wanted to find out more about it. I was impressed with the amount of well written reviews but put off by some of the bad reviews that I see were recently written. I emailed Gearguppy and asked them to tell me more about their company. I heard back from a woman named Alexis in about 3 or 4 days and she was sweet and kind. She was happy and eager to point out that they had more positive reviews than poor reviews. She said their history was tinged because of a previous owner and they were working extremely hard to improve their customer service. I’m no math expert but it’s true! After my aprehensions were put to bed I decided to order. The shipping took a long time but it didn’t bother me because I always check retailer’s shipping estimations. The toy is truly wonderful and very easy to setup. My little girl loves the toy so much and no longer puts up a fuss to stay in the tub. She’s such a little cutie! I definitely recommend the splash splash. :)

I ordered the Splish Splash bath toy on Sept.15,2017 for my Grandson. The order was confirmed with #8936 and my credit card was charged . On Oct. 10,2017 the email said my order was on the way. Great!-NOT! It is Dec.22,2017 and still no delivery! Customer service phone lines are down. Each time I contacted them through email or messenger since I've gotten the same automated reply-Thanks for messaging us. We are happy to help and will answer as soon as possible. Not true, never heard from them ! Please don't fall for this! It's not even the $24 that bothers me so much,it's the fact that they are getting away with this and of course my Grandson would have loved this toy.

Saw an ad on Facebook for a bath toy and ordered it well ahead of when I needed it. They almost immediately deducted the money from my card and a little less than a week later sent an email saying the item had shipped. Now over TWO MONTHS later I have yet to receive the item. Every time I email them I just get an automatic reply saying how much they care about customer service and someone will follow up. Nobody ever does. I never take the time to review things but I felt it was worth warning people about such a poorly run business.

Update 3: Ahhhhh... Gear Guppy. Still flagging posts for using the f word. That five letter word that you swear you didn't commit against all these other customers. But I removed it. The f word is no longer there. Everyone - Gear Guppy does not like the f word. Because it calls them to the carpet and makes them have to actually admit what they were doing.
UPDATE 2: Oh, Stuart. You should have left this one alone and not replied. Not sure what compelled you to do so, but game on, pumpkin. You all reported my review on Trust Pilot, claiming it was false and misleading. I had so much evidence to back up my claim, Trust Pilot decided to leave it up. There was no theft of the package because it never made it to my town. You shipped it to Greely, CO. And it was never intended for me, since that town is 242 miles away from where i live. You found a tracking number for a package in Greely, and gave it to PayPal so they would dismiss my claim. Too bad for you, paypal eventually agreed with my claim. As did Trust Pilot. As did every other person on this website. Next time, Stuart, pick a battle you can win. This is not the one. UPDATE: I cannot believe I am writing this. Through Trust Pilot, Gear Guppy reached out to me and asked for my name and address. I figured it was because they got my request for refund through PayPal. I was hopeful this was leading to a resolution. The only reason they asked for my address was so they could provide a fake Tracking number. How do i know it was a fake tracking number? It was a tracking number for Greely, CO. They plopped a tracking number in there for anywhere, CO so PayPal would close the claim. Which they did. And ruled in favor of Gear Guppy. I did not receive a package or a refund. Gear Guppy - this is far from over. Never in my life have i dealt with anyone as dishonest and decictful as you. Stop blaming it on your shipping company when what you just committed was blatant f word (you aren't allowed to say the f word I am referring to because your post will get flagged, but it is a five letter f word that deals with misleading a customer). And report this to Trust Pilot all you want. I will continue to repost this until there is a resolution and to inform others what a horrible business you are. You should be absolutely ashamed of yourself. ORIGINAL POST: I am so disappointed in this company. My order 15228 was accepted on October 16th and I received a shipment email on October 23rd. There was no tracking information, even though the shipment was to the US. I knew it may take some time to arrive, so waited until November 21st to contact them. I received an auto response, explaining that it may take up to 30 business days. So I waited to contact them again until December 8th, which was sent to the escalations email. I have not heard anything from them since the auto response in November. I filed a claim with PayPal, and I am hoping to either finally receive the product, or at the very least, get my money back. At this point, I would really recommend you avoid buying from this company, as it seems they cannot deliver to their customers.

Update Jan 2018:
I am disgusted to see that GearGuppy had reported my review and by the looks of it all others that have experienced the same service. What I find most disgusting is that they have the time to report reviews on sites such as this but still don’t answer the phone or emails or deliver our product! Which is now 4 months overdue!
Original post nov 2017
We have had a 100% failure rate in receiving orders from this company. We ordered a toy over 2 months ago. After multiple attempts to contact them, no one answers the phone and no on replies to emails. I even left a 1 star review on their site, which they’ve removed and just left the 5 star ones up. Stay away from this company. We’ve asked for a refund and still heard nothing back from over a month ago.

Like everyone else here, I fell victim to this company. I ordered in October, got a "tracking/shipping" email on October 16th but without a tracking number. I contacted the company and they were responding to emails, but now I can't get a response at all. I would love the cool bath toy for my son but at this point, I just want a refund. I have filed a dispute with PayPal, they say they can't do anything because the toy was shipped. I FINALLY got a tracking number from PayPal and sure enough, it was shipped and delivered, but not to my address, NOT EVEN CLOSE! Still fighting to get my money back. A terrible company that I will never order from again!