General Medicine Reviews 

793
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff, describing the medical providers as caring, thorough, and exceptionally helpful during consultations. Consumers emphasize how convenient the virtual care options are, noting rapid response times and smooth appointment scheduling that saves considerable time. Patients also appreciate receiving prompt follow-up care and comprehensive support for ongoing health and prescription needs. However, some customers also noted frustrations regarding unexpected insurance coverage details, network discrepancies, and complex billing confusion. A few reviewers were not happy with customer support responsiveness when trying to resolve communication difficulties or scheduling problems through voicemail.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast and professional care.... See more

Staff

Customers report overwhelmingly positive experiences with the medical staff, praising their professionalism,... See more

Customer service

People report positive experiences with customer service, noting that providers are thorough, responsive, and... See more

User experience

Consumers find user experience to be positive, highlighting fast, efficient, and seamless telehealth options.... See more

Response time

Clients share positive opinions on response time, consistently praising the fast communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was previously with New Self and had several days before answers from the doctors. Since switching to General I have been almost instantly responded to and checked on often. I feel so fortunate. T... See more

Rated 5 out of 5 stars

I started out with a different online medical platform, and tried a few different ones. None of them compares to general medicine. General Medicine is so easy to use, with an intuitive app, very carin... See more

Rated 5 out of 5 stars

I was previously using Sequence for my Zepbound. They were slow in responding and made me jump through hoops. My sister had me switch to General and I could not be happier. They reach out all the ti... See more

Rated 5 out of 5 stars

General Medicine is a dream come true. They are convenient and very helpful. The Doctors are friendly and they do not make you feel rushed when talking to them. I have really enjoyed my phone visit an... See more


Company details

  1. #12 of 31 best companies in Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

793 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(793)

790 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had 2 prescriptions....

I have had 2 prescriptions appointments with general medicine both were awesome and the provider's were excellent. I have since opted out of traditional in person medicine and my family will only use general medicine going forward

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company if you care about your health

I had an appointment, and before the appointment, the website said my copayment would be $30, and that payments for people without insurance would be $100. It said they were in network. I just received a bill for over $300. On top of that, the medication the doctor prescribed was not covered by insurance and cost over $1,200. they time the appointment and wont cover everything you need to speak with them about even though you made it known before you made the appointment the reason for the visit. Then they wanted to charge me for another visit just to change the prescription. They don’t truly care about their patients, only about how to get money out of people. They said they would look into it, and I never heard anything else back. Try at your own risk.

July 21, 2026
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for bringing this to our attention. We’d like to review what happened and follow up with you directly—please respond to our request for more information or email us at help@generalmedicine.co so we can look into your experience.

Rated 5 out of 5 stars

Super quick

Super quick, helpful, and was able to get a prescription for within a few hours (not a controlled substance). The doctor also helped me figure out what I actually needed instead of what I initially made the appointment for. 10/10

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

General Medicine Changed My Expectations of Telemedicine

I’ve had an outstanding experience with General Medicine. Finding knowledgeable medical care can be incredibly difficult when you have complex health conditions, especially if you’re waiting months to see a specialist. General Medicine filled that gap for me in a way that exceeded my expectations.

One of the biggest strengths of the practice is that they don’t rush appointments. My providers have taken the time to listen, review my history, answer questions, and think through complex issues instead of treating the visit like a quick checklist. That level of attention is becoming increasingly rare in healthcare.

Their endocrinology care has been especially valuable for me. Having access to providers who understand endocrine disorders and can help coordinate care has made a significant difference. When additional testing or follow-up has been needed, the process has been straightforward and efficient.

The platform itself is easy to use, scheduling has been convenient, and communication has been professional throughout my experience.

If you’re struggling to get timely care, especially for endocrine or other complex medical issues, I would absolutely recommend General Medicine. They have provided compassionate, knowledgeable care when I needed it most, and they’ve shown that telemedicine can be both thorough and personal.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

I may never see an in person doc again.

Rather than wait days for an appointment or sit in an urgent care waiting room for hours, I was so relieved to be able to treat my issues with tele-health!
The doc was fantastic and my meds were called in faster than my local clinic ever did.
I’m so happy I found this option!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great

Absolutely great. Always attentive, responsive, and great for folks who need help fast, remotely, and don't have a lot of time.

July 17, 2026
Rated 5 out of 5 stars

I was about to talk to someone quickly…

I was about to talk to someone quickly who reviewed my medical file and was able to address my prescription request. They also scheduled blood work. Everything was extremely fast and efficient. They listened to my concerns and was able to resolve my request

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

General medicine has been absolutely…

General medicine has been absolutely incredible so far during my GL1 weight loss journey! Their response and prompt follow up is appreciated plus the process to see a telehealth doc is very easy. I would highly recommend to anyone Looking to improve their health and start their weight loss journey!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Quick Appointments

They are easy to contact, you can get help and you can get appointments quickly. I love the text communication and the fact that they check up on you to make sure things are good. I love my experience with them.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

The ease of creating a request

The ease of creating a request, the timeliness and responsiveness to the request and the human support for an issue preventing me from uploading proof pf my identity all made the experience as frictionless as possible. The Physician Assistant was knowledgeable and researched questions I had on the spot.

July 24, 2026

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