German Alibaba Reviews 99

I ordered a bed in 120×200 cm, which was explicitly confirmed in writing via chat.
Despite this, the seller delivered 135×200 cm, which does not fit the room and is therefore unusable.
After delivery, the seller uploaded a different Proforma Invoice to justify the wrong size, although an earlier invoice and chat confirmation clearly state 120×200 cm.
This is misleading and unacceptable.
Although the order was placed under Alibaba Trade Assurance, no refund was granted, even though the product does not match the agreed specifications.
Very disappointing experience. Trade Assurance did not provide the promised protection.

Yeah the name can be misleading Like they tried to combine German quality and Chinese prices to this online shopping platform. Alright with the second one I don’t have complaints. Prices are really twice as low. About first quality, exactly quality I’d say it’s worth in terms of price to value ratio. I ordered headphones, something for home, and watches from there. Nothing like lasted few days, quality is decent, again as I said for the price that has been paid, it’s alright.Speaking about delivery. Go with express, it will save many nerve cells, paying extra 5-10 euros. Believe me I know

got the wrong item. no costumer support. thank you for nothing.

Best app and easy too use. Best service. Long live thruspilot.

Sh!tty service and ask for fees even when the order is cancelled. Never again.

Very nice website I I can find everything find here nice and good website experience nice good

Nachweislich wurde minderwertige Ware geschickt, die für den Gebrauch und den Kunden nicht geeignet war. Der Kunde hat die Ware im Wert von 8000 $ reklamiert.
Die Ware Wurde von Shanxi Abest Trading Co., Ltd. geliefert und bieten 400 $ Schadensersatz. Der Reklamationprozess befindet sich in der zweiten Runde und dauert nun eineinhalb Jahre. Die gebrandete Ware muß komplett entsorgt und mußte in Europa NEU bestellt werden. Der Schaden summiert sich auf weit über 8000 $. Die Alibaba Trade assurance übernimmt den Schaden nicht und versucht nur zwischen dem Lieferanten und dem Empfänger zu vermitteln, so dass der Lieferant eventuell den Schaden übernimmt. Das kann nicht der Sinn und Zweck einen Handelsversicherung sein und funktioniert auch nicht, in keinster Weise. Absolut nervenaufreibend und eine absolute Frechheit. Man hat die meiste Zeit mit einer bescheuerten KI zu tun die den Kundensupport regeln soll. Wenn man Beweise hochlädt muß man wieder 3 Tage warten bis sich der Versender meldet, vielleicht aber auch nicht. Das zieht sich dann über Wochen und Monate.

Hier noch ein Beispiel aus Kanada was meinen Fall bestätigt:
Fiorenzo ArcadiFiorenzo Arcadi
Fiorenzo Arcadi
CEO at Toronto Hockey Store & Goalie Heaven Ltd.
Veröffentlicht: 5. Juni 2020
+ Folgen
Alibaba.com trade assurance doesn't work.The trade assurance only works if the supplier agrees to refund! If the supplier does not wish to honour as agreed (specifications, etc.) and also does not agree to refund, Alibaba will not refund it.

If supplier fails to ship on time or the product quality varies from what has been agreed upon, you may apply for refund on Alibaba.com within 30 days of delivery. "We will investigate, mediate, and resolve your claim with an aim to achieving a satisfactory outcome, including refunding the purchase if necessary"

Alibaba Trade Assurance does not protect the buyer regardless of the evidence, they automatically side with the Chinese supplier and do not review the evidence. They also do not tell you that to get a refund the supplier has to agree to it! Gold supplier means nothing and verified factory means nothing.

The whole Trade assurance really is a facade. When it comes down to it, Alibaba uses every excuse to shirk its responsibility. Its dispute process is only a way to drag things out and wear down the Buyer until you just have enough and can't even be bothered any longer to fight them.

Alibaba marks an order as delivered automatically within two weeks once supplier says they have shipped the order whether you received the order or not. This action starts the clock for trade assurance which is good up to 30 days after order has been received.

Defining Alibaba
Alibaba is China's — and by some measures, the world's — biggest online commerce company. Its three main sites — Taobao, Tmall and Alibaba.com — have hundreds of millions of users, and host millions of merchants and businesses. Alibaba handles more business than any other e-commerce company.

Excellent Service,Amazing Product,Superb chat System

Horrible app, horrible customer service. claims that my address is not correct. I think I know better about my address than china people. Better buy somewhere else.

Old-fashioned service with long delays. You should value every client and their time.

They scammed me. Do not use them, vendor asked for money via whatsapp and I never heard anything back

stay away from a terrible site. everything is good until you get your money.after you get the money, neither customer service takes care of you nor the seller.i definitely do not recommend shopping.i made 2 orders of 640$ and 1870$.2 my order also ended up terrible.the seller sent the products with defects.i told alibaba about it.i asked for a refund for the defective goods.absurdly alibaba found the seller right.they did not give me the right even though i clearly took pictures of the defects of the products.it is a really terrible site.do not shop.

Guangzhou Weituoge Electronic Technology Co., Ltd.

Build away from this company

I bought a 14inch tablet, after the buyer received the money he changed the title to "10.1 inch tablet". I called the service of alibaba, they did nothing to help me even when I proved my case with screenshots. That was the last time I bought any product on that s**t hole of market.

Worst service so i would prefer amazon or any other local store

bad everything. worst customer service

Fast Delivery, but poor customer service

I bought a carkey., which was defect. The supplier accepted to pay the money back, but they do not know how to organise. They say that Alibaba can not handle the money transfer. Supplier RLMKS Store.

Impersonal service without responsibility.
A product (instrument microphone) for about 160 € never came to me, although alibaba asserted this by means of the international digital proof of shipment. I paid 160 for nothing !!!
From Aliexpress and alibaba I can only advise against. This is also documented by other users! At Amazon, the products at least arrive and the refund works too!

Never again alibaba and aliexpress !!!