Gerstaecker Reviews 

My conscience doesn't allow me to rate it any higher than one star. The custom service is basically non-existent. I made an order on 1st August 2025 (order number N6093288) and didn't get my order for over a month whereas the order status was marked as "archived". I sent them an email enquiring what happened and got a perfectly perfunctory reply after 4 working days, saying that some of the items I ordered were out of stock. I now either had to wait for them to be back in stock again (custom service didn't know when), or exclude those items so that they could send the package right away. I chose to wait, and only after almost another month I finally got an email telling me that my package had been sent out. They didn't offer any apology (as I said, custom service was non-existent). I'd recommend avoiding shopping with them if you can. It's such a hassle.

I’m a professional artist and have been buying my supplies from this store for many years. I truly believe it’s one of the best art supply shops out there. They offer a great selection of products and excellent customer service. On a few occasions, items arrived damaged due to shipping, but they always sent a replacement without any hassle. I genuinely recommend this store.