Get Connected Reviews 

623
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly team members for providing expert advice, taking ample time to explain technical details clearly, and handling device transfers with remarkable patience. People frequently emphasize that visiting the local branch locations for purchasing new mobile products or sorting out connectivity issues is always pleasant, fast, and remarkably efficient. Some reviewers were not happy with unexpected contract changes, stating they received misleading information about network coverage and plan renewals. A small group of people also expressed deep frustration regarding sales issues and a perceived lack of adequate company support afterwards.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently welcoming,... See more

Service

Customers had positive experiences with service, frequently praising helpful staff who explained options... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently... See more

User experience

Clients share positive opinions on user experience, highlighting how staff make the entire process quick,... See more

Product

Users describe positive interactions with product purchases and phone upgrades, noting that staff members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personal interaction is key for me. Bobby is a consummate professional who always insils confidence that I will get the best available deal. I appreciate his expert advice. I now have a new phone... See more

Rated 5 out of 5 stars

I very much enjoyed meeting Bobby for the first time. After much research I decided to go for Bobby's recommendation and it has exceeded my expectations. The whole process was so quick and easy and I... See more

Rated 5 out of 5 stars

I saw David Williams in the Craven Arms shop this morning after contacting him a couple of weeks ago. He knew I was coming and had a note of what we had spoken about - getting an upgrade on my ph... See more

Rated 5 out of 5 stars

A massive thank you to David at Porthmadog branch yet again he has helped and sorted my mobile updated contracts and sorted any issues i ve had either big or small always professional, courteous, c... See more


Company details

  1. Cell Phone Store

Information provided by various external sources

We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!


Contact info

4.8

Excellent

TrustScore 5 out of 5

623 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(623)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

I very much enjoyed meeting Bobby for…

I very much enjoyed meeting Bobby for the first time. After much research I decided to go for Bobby's recommendation and it has exceeded my expectations. The whole process was so quick and easy and I would thoroughly recommend to family and friends.

November 6, 2026
Unprompted review
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Rated 5 out of 5 stars

David makes upgrading easy

David makes upgrading easy, I’ve always dreaded having to change phones , David does everything and takes the stress out of the change .
Nothing is too much for him , it’s a pleasure going into the shop .

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

David at the Craven Arms shop is an…

David at the Craven Arms shop is an absolute hero! I smashed my phone screen in the morning and needed a new phone immediately as I am self employed and had an important work event the following day. I was panicking big time! David went above and beyond to sort me out a new phone at a good price and make sure I was up and running again within a couple of hours. I honestly cant thank him enough. Really knowledgeable guy who explains everything very clearly and simply which is exactly what I needed. Thanks David! I shall send everyone to you in future for anything phone related!

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

The personal interaction is key for me. Bobby is a consummate professional who always insils confidence that I will get the best available deal. I appreciate his expert advice. I now have a new phone without any of the usual hassle. I would be happy to recommend him to anyone I know who needs to change their mobile.

October 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Nice and easy.

I had my upgrade done by, Boddy.
The shop did every for me, in no time.
Simple and easy.
Highly recommend. I now have a new upgrade and phone.

October 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I saw David Williams in the Craven Arms…

I saw David Williams in the Craven Arms shop this morning after contacting him a couple of weeks ago. He knew I was coming and had a note of what we had spoken about - getting an upgrade on my phone.
David is always welcoming and efficient and instils trust with his customers. My husband and I have been going to the shop for nearly 4 years now and wouldn't go anywhere else.
He knows what we want and is so pleasant to deal with and remembers what we like.
Fantastic customer service.
I would certainly recommend David to any of our friends.

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

A massive thank you to David at…

A massive thank you to David at Porthmadog branch yet again he has helped and sorted my mobile updated contracts and sorted any issues i ve had either big or small always professional, courteous, cheerful and always goes above and beyond to help the customer.
A fantastic service on our doorstep friends and family 100% in total agreement. Diolch yn fawr

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Josh is such as asset in Church…

Josh is such as asset in Church Stretton! He is friendly yet courteous, an excellent communicator and thorough with providing instructions and necessary information. (Prior to visiting Get Connected I would dread a visit to a mobile phone shop for fear of being treated like an idiot). He is always willing to sort out phone issues and he handled my new contract smoothly and efficiently.

October 8, 2026
Unprompted review
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Rated 5 out of 5 stars

David's helpfulness

David was his usual helpful self. Nothing is too much for him and this makes life so much easier when upgrading your phone. I wouldn't go anywhere else and would happily recommend David and Getconnected. He's brilliant!

October 7, 2026
Unprompted review

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