Get Connected Reviews 540

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff as knowledgeable, kind, and extremely helpful. Customers consistently praise the excellent service, noting the professionalism and efficiency in setting up new phones, transferring data, and providing clear guidance. Many appreciate the personalized approach, with employees taking the time to explain everything without being condescending, ensuring a smooth and easy user experience. However, some people were dissatisfied with misleading information regarding network coverage and felt pressured into contracts they did not want. A few other people also reported issues with contract changes and challenging interactions with staff when attempting to resolve issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the excellent, professional, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and knowledge... See more

User experience

Users describe positive interactions with user experience, often highlighting the helpfulness and patience of... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new phones and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to change my mobile phone contract and had used Abergavenny Get Connected previously. Robert was the employee working today. What an asset to the firm. He was knowledgeable, kind and extremel... See more

Rated 5 out of 5 stars

This company has a 'help everyone' policy, everything is carefully explained without being patronising, we are not all tech wizards!! Josh has just sorted out a new phone for me, transferred everythin... See more

Rated 5 out of 5 stars

Get Connected- Blackwood. My first visit. Excellent service with Justin setting me up with a new phone and all the transferring. Definitely better face to face than dealing with someone over the ph... See more

Rated 5 out of 5 stars

Matt in the Ludlow branch was fantastic yesterday. After dropping my phone into water and then not able to do anything with it because the screen and back of the phone was cracked beyond worthwhile re... See more


Company details

  1. Cell Phone Store

Information provided by various external sources

We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!


Contact info

4.8

Excellent

TrustScore 5 out of 5

540 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great Service!

I came into Get Connected Bangor looking for a new iPhone and I honestly couldn’t fault the service. Dan explained everything clearly, helped me find the best contract for my budget, and even managed to save me money compared to quotes from other network shops in the area. No pressure selling at all, just genuine advice and friendly service. The whole process was quick, easy and stress-free. I’d definitely recommend them to anyone looking for a new phone!

May 2, 2026
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Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, very happy with the service i received, Steve explained everything i needed to know to get the best out of my new phone and he also transferred all data from my old phone to my new one, i would recommend 100%

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Matt Get Connected Porthmadog

Matt in the Porthmadog shop was excellent with dealing with our request with imternet access around the country when we travel.Very knowledgable about our requirements and introduced us to the most suitable options and the best value available. Cannot recommend him highly enough.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from David at…

Amazing service from David at porthmadog his patience unmatched and quailty of service top drawer even stayed late on to finish transfers from old to new without question,would highly recommend him without question, diolch David 👍

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

5 Stars!

David from Porthmadog office always goes above and beyond.Been going there for few years now. He is polite and easy going, gives you the best options and is never pushy. I'm not tech savvy and he is always patient. Helped to transfer everything from old phone to new one. Nothing is ever too much trouble. Will be going back in a couple of months to sort out my broadband. Thank you David,see you soon!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I can't praise the service I've had from David enough!! Nothing is too much trouble... His knowledge and his experience with phones and tech is incredibly good. He is a genuinely nice guy.
Highly recommend!

May 2, 2026
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Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and efficient, friendly and helpful advice at Porthmadog.

David went above and beyond to get us set up at very short notice. Very grateful for all his help.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

I found a deal for 80 Gb Vodaphone Red…

I found a deal for 80 Gb Vodaphone Red 2 year contract but Get Connected are not interested in honouring it ? Is this a fair way to conduct a business? It’s not like they are going to go bust ?

April 15, 2026
Get Connected logo

Reply from Get Connected

Hello Mr Jones,

Thank you for your feedback.
As stated to you, that page should not have displayed the deal that you found so we do apologise for the confusion.

As also stated, the deal did not exist with Vodafone no longer, so we were unable to physically put you on that contract.

We did contact you to advise we did manage to find a deal that was a sim only with Vodafone, giving you more data for less per month but we did not hear from you.

We are sorry that we could not help you on this occasion and hope that you find the deal that you want.

Rated 5 out of 5 stars

Dave at Ross-on-Wye

Dave at Ross-on-Wye was an absolutely star today. Thank you for assisting with data transfer to getting new iphone 23 up and running. Had urgent need not to be without phone and we were at a loss to.know what to do. Cant thank you enough. Huge asset, well done. :)

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

pothmadog shop

Ive been to the pothmadog shop twice now to both get my contract and renew for an updated one
Not only did David go above and beyond in helping me the first time setting everything up when no one else would take on my contract he basically did 90% of the work the second time
He explained everything in minute detail and answered any queries i had and eeased any tension i had
I would 100% recommend using the shop if you plan on getting a new phone or contract all the staff were beyond helpful

Alex

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Dan was really helpful, very polite, answered all my questions- rang ahead of my contract renewal, saved me money on my monthly contract & explained everything clearly. Highly recommend! Not had a bad experience with get connected yet.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I took my elderly neighbour to the Ross…

I took my elderly neighbour to the Ross on Wye shop to ask for assistance with her phone and laptop. Dave went over and above to make sure that he solved all of her issues. He never rushed her or trivialised the problems. We were delighted with this excellent service and would like the company to acknowledge that Dave is an exceptional employee.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

New Phone Contract

David at the Porthmadog shop has been on this occasion, as he always is, extremely helpful and committed to looking after his customers.
He is extremely competent and good at explaining things in a fast-moving ever-changing environment. I always recommend him when I get the chance

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Got a great phone deal and he was very helpful with all the problems that came up.
Sorted everything out, all stress free
Thank you very much
Highly recommend

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Porthmadog store to upgrade…

Visited the Porthmadog store to upgrade my Phone, the Manager David was exellent and transfered all my old data to my new phone,the phone was old and required all of David's knowhow to complete the task. Thank you very much David

February 21, 2026
Unprompted review

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