I often travel with Getbybus (now Traveling.com) and I’m very satisfied with their service because it makes organizing my trips much easier. Last time, I had an issue with the payment and didn’t re... See more
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I've previously used getbybus to buy coach tickets in Croatia. Found the site realky good, easy to use & quick. Today I had an issue with a new coach booking I had made earlier which Croatiabus has n... See more
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Have been in touch w GetByBus with regards to cancellation of my bus ticket fr the Croatia trip due to COVID. Am very impressed by the quick response from the SUPPORT team . They have been most prof... See more
Company replied
I booked bus tickets with GetbyBus on line but, unfortunately, I never completed the transaction so the tickets were not issued. I emailed Customer Services and Ella replied very quickly explaining w... See more
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Company details
About GetByBus & GetByFerry
Written by the company
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Contact info
3.6
Average
274 reviews
Hasn’t replied to negative reviews
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Reply from GetByBus & GetByFerry
Dear Djordje,
Thank you for your fantastic review! We are delighted to hear that you were pleased with the speed and quality of our service. Providing a 10/10 experience is what we strive for, and your feedback makes our efforts worthwhile.
We look forward to serving you again soon.
Best regards,
GetByBus
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Booked the tickets with getbyferry.com…
Booked the tickets with getbyferry.com and had no problems with any part of the journey.
Both TP line ferry’s left on time and arrived either early or to schedule.
Very pleased
June 14, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Andrew,
Thank you so much for taking the time to share your positive experience with us! We are happy to hear that your journey was smooth and hassle-free. Your satisfaction reflects the dedication and effort of our entire team and partners. We greatly appreciate your kind words.
Wishing you many more enjoyable travels ahead!
Warm regards,
GetbyBus
Don't use getbybus !!!
Don't use getbybus.com !!!! We booked a boat using them and they took our money twice because the web page timed out. We let them know one hour before the booking but they wouldn't give us a refund, even though they had all our details including birth dates in twice for the same booking. Absolutely sh*tful checking for the site to even allow this to happen and then not to give a refund is stealing.
May 31, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Damian,
We are deeply sorry to hear about your frustrating experience with the booking process. Upon further investigation, we see that we have successfully processed a full refund for one portion of your ticket, as approved by our partners. Please rest assured that your feedback is invaluable to us, and we are committed to making the most positive outcome of this situation for our customers.
Again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
GetbyBus
Absolutely stupid
Absolutely stupid. Bought two tickets, going there and of course going back. Got an email which states, that my tickets couldn't be processed. Few hours later another email where it says, that only the journey there is successfully processed, but the journey back is not. Without asking they just processed only one ticket of my two ticket order. Ridiculous that they don't understand why I want to cancel my order, that they couldn't fulfill completely. Unprofessional with scam included.
May 15, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Valued Customer,
We apologize for the inconvenience and confusion you experienced with your ticket purchase. We understand your frustration regarding the incomplete processing of your round-trip tickets.
Due to a technical error, we were unable to process your return ticket, and we regret that this was not communicated clearly in the initial email. Our intention was never to cause you any inconvenience.
We have issued a full refund for your tickets and want to assure you that this issue has been addressed to prevent it from happening in the future. We value your feedback and are committed to improving our services.
If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.
We apologize for any inconvenience caused and appreciate your understanding.
Best regards,
GetByBus
Great customer service
Booked my ticket on a wrong date. Sent an email asking for a voucher. It only took them 10 minutes to get back to me and give me the voucher.
May 14, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Sheik,
Thank you for your feedback! We're happy to hear that our team was able to quickly assist you with your ticket date issue and provide a voucher within just 10 minutes. We appreciate your support and look forward to serving you again!
Best regards,
GetByBus
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quick and efficient assistance
My Enquiry was handled quickly and efficiently by Kristina
May 13, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Rosemary,
Thank you for sharing your experience! We're thrilled to hear that Kristina was able to assist you quickly and efficiently. We strive to provide top-notch service to all our passengers. We look forward to serving you again in the future!
Best regards,
GetByBus
Very positive experience
A kind , efficient and timely response from both agents Laura and Brigita.
May 11, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Ed,
Thank you for your kind review! We're pleased to hear that Laura and Brigita provided you with efficient and timely assistance. Your satisfaction is our priority, and we're glad they could help. Safe travels, and thank you for choosing our bus service!
Best regards,
GetByBus
Bus to Montenegro from Dubrovnik…
Bus to Montenegro from Dubrovnik arrived 35 minutes late than staff was shouting at customers because some with 11am tickets wanted in. The bus then waiting until 11am for a full bus.
No apology for 1 hour delay and the chaos.
May 11, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Pat,
We deeply apologize for the inconvenience you experienced on your recent journey from Dubrovnik to Montenegro. We understand the frustration caused by the delay and the subsequent handling of the boarding process.
Our goal is to provide timely and efficient service for all our passengers. Unfortunately, unexpected delays can occur, and we regret that this impacted your travel plans. Additionally, we are truly sorry for any unprofessional behavior exhibited by the staff. This does not reflect the standard of service we strive to maintain, and we will be addressing this matter internally to prevent future occurrences.
Best regards,
GetByBus
Customer Support
Customer Support
Kristina helped me with my question about my ticket. She was so helpful and lovely. it litterally took less than a day for her to help me with my question n for it to be resolved! 10/10 best customer service ever!!!!!
May 9, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Mataya,
Thank you for your wonderful review! We're delighted to hear that Kristina provided you with such helpful and lovely service, and that your issue was resolved quickly. We'll be sure to pass along your kind words to her. We're committed to providing the best customer service possible, and feedback like yours inspires us to keep up the good work. Safe travels, and thank you for choosing our bus service!
Best regards,
GetByBus
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Reply from GetByBus & GetByFerry
Dear Andreas,
Thank you so much for your kind words! We're thrilled to hear you found our service helpful, fast, and friendly.
Your feedback means a lot to us. If you need any further assistance, please don't hesitate to reach out!
Best regards,
GetByBus
Great communication and quick reply
Great communication and quick reply, at the time I bought the ticket and questions I had before.
Unfortunately I had to cancel my ticket but again, quick reply and they refunded me a voucher or return of money against a service fee. Quick response within minutes!
May 6, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Alex,
Thank you for your review! We're pleased to know that our communication met your expectations both when purchasing your ticket and in addressing your inquiries. We understand that sometimes plans change, and we're glad we could assist efficiently with your cancellation and refund. Your satisfaction is important to us, and we appreciate your opinion.
Best regards,
GetByBus
I had a major issue with a ticket … with flying colors
I had a major issue with a ticket as my email(s) were not accessible (I am originally traveling from Canada) so I asked kind people at GetByBus to send it to my other, and later third, e-mail address which they -- after minor administration back and forth exchange -- handled with flying colors. Thank you Anton, and GetByBus team! I am sure the voyage itself will be equally marvelous.
April 29, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear BŠ,
Thank you for taking the time to share your experience with us. We're sorry to hear about the initial complications with accessing your ticket due to email issues. We're glad, however, that our team, especially Anton, could efficiently resolve this for you. Your patience and understanding during the process are greatly appreciated. We look forward to making sure that your upcoming voyage is just as marvelous!
Best regards,
GetByBus
Satisfied with the app
Satisfied with the app. Customer service kindly and professionally solved the problem...My recommendations!
April 25, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Ivan,
Thank you for your kind words and for recommending us! We're thrilled to hear that you were satisfied with our app and the customer service you received. It's our pleasure to assist you promptly, and we're glad we could resolve your issues to your satisfaction. We look forward to being part of your future journeys!
Best regards,
GetByBus
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A very helpful agency
The agency helped me change the travel date on my tickets to Bosnia and Herzegovina free of charge.
April 25, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Beata,
Thank you so much for taking the time to share your positive experience! We're delighted to have been able to assist you in changing your travel dates to Bosnia and Herzegovina. It's important to us at GetByBus that your travel plans go smoothly. We look forward to being part of your next journey!
Best regards,
GetByBus
Check your bank statement for extra charges
Awful company. Been charged multiple times on multiple cards by getbyferry and also getbybus
Each time I paid it said declined or error.
After trying repeatedly it took monies again and again so for three tickets I had been billed I got charged triple times.
Also tickets paid for did not get issued and were not there for me to download despite paying and having a reference number.
Despite having proof they are fobbing me off and saying nothing is wrong
I have the paperwork evidence
Avoid this headache of a company
April 5, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear valued customer,
We're very sorry to hear about the troubles you've experienced with the multiple charges and the issues with your ticket issuance. We take these concerns seriously and want to ensure they are addressed promptly.
From our records, it appears that the transactions for your tickets were processed without noting any duplicates or errors at the time. However, we understand that this contrasts with your experience and the evidence you have.
Please forward the documentation you have to our customer service team. We will investigate this matter thoroughly and ensure that any errors are corrected.
We apologize for the inconvenience and frustration this has caused and appreciate your patience as we work to resolve this issue.
Best regards,
GetByBus
Safe
I had to cancel my ticket close to the trip but they were still helpful
April 14, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Bahar,
Thank you for sharing your experience with us. We're glad we could assist you with your ticket cancellation. Ensuring a smooth and worry-free experience for our travelers is a priority for us at GetByBus. We look forward to serving you again under better circumstances!
Best regards,
GetByBus
Very good customer support!
April 11, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear RiTu,
Thank you for your positive feedback! We're delighted to hear that you had a very good experience with our customer support team. At GetByBus, we strive to provide exceptional service, and it's rewarding to know we've met your expectations.
Best regards,
GetByBus
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great servicegreat service, fast border crossing, wifi
great service, fast border crossing, wifi
April 9, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Natasha,
Thank you for your review! We're thrilled to hear that you enjoyed our service. We look forward to your next trip with us!
Best regards,
GetByBus
Reply from GetByBus & GetByFerry
Dear Tony,
Thank you for your feedback! We're glad to hear that you found our service speedy, professional, and helpful. We appreciate your comments and look forward to seeing you again soon.
Best regards,
GetByBus
GetByBus has fast and helpful support!
March 8, 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear CL,
Thank you for your feedback! We're glad to hear that you found our support fast and helpful. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Best regards,
GetByBus
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