"I would like to send a big thank you to Sarah and the team at Coverly. Last year as a small business getting up and running they helped me find the right policy for me. Always friendly, quick to repl... See more
Company replied
Coverly
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
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See what reviewers are saying
Signed up a few months ago - a process which took no more than 5 minutes, was very impressed. Then I recently had my MacBook stolen, the entire value of the laptop was refunded to my account in l... See more
Company replied
Could not believe how easy it was to get the cover I needed. I tried a few compare websites but when they directed me to other providers I was inundated with phone calls from companies wanting me to t... See more
Company replied
For the few months i have been with coverly they have been so helpful with everything i have had to make mid term adjustments with no extra cost involved. Unfortunately ive had to leave coverly but i... See more
Company replied
Company details
Information provided by various external sources
Sorry, we are no longer offering small business insurance as we are sadly closing. Don’t worry, you are still covered if you have an active policy Customers can contact us on 0808 169 8500 or email us at hello@getcoverly.com We would like to thank all the amazing businesses that joined Coverly and we will continue supporting you throughout the duration of your policy
Contact info
Weston Street, SE1 3ER, London, United Kingdom
- 08081698500
- hello@getcoverly,com
- getcoverly.com
People also looked at
Very easy to set the policy up
Very easy to set the policy up. Very competative price.
July 18, 2019
Unprompted review
Reply from Coverly
Hi B M Woodley,
Thank you for your review! Have a great day!
- JB
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Easy friendly and efficient process.
Easy friendly and efficient process.
I was able to complete it without disrupting any of my busy day.
July 18, 2019
Unprompted review
Reply from Coverly
Hi Timothy,
So glad we were able to make buying business insurance just that little bit easier for you! Thank you for your review!
- JB
Reply from Coverly
Hi Fiona,
Thank you for your review. We hope you have a wonderful day!
- JB
Reply from Coverly
Hi A1 Removals & Storage Ltd,
What a lovely review, thank you! We hope you have an amazing weekend!
- JB
Website was not working time of…
Website was not working time of purchase but team on live chat did well to get the insurance sorted
July 10, 2019
Unprompted review
Reply from Coverly
Hi Craig,
Thank you for your review.
We apologise for any inconvenience on the website, though I'm glad the team were able to get everything sorted for you! Have a lovely day.
- JB
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Very fast and no hassle getting cover…
Very fast and no hassle getting cover would recommend to anyone.
July 10, 2019
Unprompted review
Reply from Coverly
Hi Rose,
Thank you so much for your lovely review! Have a great day!
- JB
Easy to do online & communication from…
Easy to do online & communication from the team is brilliant 👍🏻
July 9, 2019
Unprompted review
Reply from Coverly
Hi Corrina,
Thank you so much for your review! Have a great day!
- JB
Reply from Coverly
Hi Rima,
Thank you for your review! Have a great day!
- JB
I just think this team in general lacks…
I just think this team in general lacks in wanting to gain more traction. I really like what they do, but when reaching out to see if they would meet with multiple businesses, they seem to have zero interest. Since my company helps other companies, it’s seems they would want to network. It’s a top down and bottom up issue, so .... I just rather do business with someone who is as interested in me as I am them. So when I find another insurance company for startups that is as flexible, I’ll dump them.
July 9, 2019
Unprompted review
Reply from Coverly
Hi M.B.,
My name is Jodi Cartwright, I am the MD here at Coverly.
As a fellow growing business, you will know how devastating it is to get a 3-star review, so using the reference number tied to your review, we located your policy and I have reviewed your WebChat with the team so I could get to the bottom of your feedback.
You mention networking and meeting with "multiple other businesses" - to be honest, I would be the one taking part in these types of activities on behalf of Coverly. You made reference to your particular organisation via WebChat to one of our Customer Service Executives during the conversation about your insurance needs; it seems to have resulted in you not getting the type of response you were expecting. Our Customer Service Executive was focused on answering your insurances queries.
If you want to email me about this on hello@getcoverly.com, I can pick up requests like this directly. If you have any further feedback about how we can improve our insurance service, please also contact us at the above email address.
Have a great day
Jodi
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Easy to set up and haven’t had to make…
Easy to set up and haven’t had to make a claim.
Only thing I don’t like is that if you miss a payment they try to take it again the next day, not always possible to make fund available for next day
July 4, 2019
Unprompted review
Reply from Coverly
Hi Customer,
Thank you for your review!
You are correct, if you sign up to pay for your insurance monthly, we will deduct that amount from your account every month on the same day you set your cover to start - this is the same as how mobile phone billing usually works.
If your payment fails, you get an email notification telling you that it has failed, and that the system will try again the following day, giving you 24 hours to add that amount into your account. If it does not work the following day again, you would get another email, and we would also give you a call to see if everything is okay. The system will try again a third time, and we will also call again the following day if the payment was not successful.
If this is ever the case for you, you can rest assured that your policy will not be void if you miss these payments over the 3 days, here at Coverly we keep your policy active, so we have your back just in case anything goes wrong.
If you need any other information, please give us a ring on our free phone number 0808 169 5025.
- JB
It was easy to set up
It was easy to set up . reasonably priced and so far so good.
July 4, 2019
Unprompted review
Reply from Coverly
Hi Claudia,
Thank you for your review! Have a great day!
- JB
Excellent service
Easy to sign up and select what I needed, with the payments being monthly, it makes everything so much more manageable
July 4, 2019
Unprompted review
Reply from Coverly
Hi Kora,
Thank you for your review! Have a great day!
- JB
A first rate service.
A first rate service. I got instant,short term Public Liability insurance that was inexpensive. The phone enquiry line was answered quickly (which is so rare these days)and the staff knowledgeable. Will definately use again.
July 4, 2019
Unprompted review
Reply from Coverly
Hi Ms Miers,
What a wonderful review, thank you! We are very happy that we are making a difference! Have a great day.
- JB
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Very pleased how easy to sort out my…
Very pleased how easy to sort out my policy, brilliant staff so helpful, far better than any other company i have used before and fantastic prices.
July 1, 2019
Unprompted review
Reply from Coverly
Hi Mr Cant,
Thank you so much for your lovely review here and also for the comment you left on our Facebook! The team are super happy hear your compliments! Please don't hesitate to contact us if you ever need anything.
- JB
brilliant service!!!
July 1, 2019
Unprompted review
Reply from Coverly
Hi Patrick,
Hope you had a lovely weekend & thank you for your review!
- JB
I was so pleased when I came across…
I was so pleased when I came across Coverly as it is perfect for my needs. As a freelancer working in event marketing, the level of cover I need varies month to month depending on what project I'm currently working on and I have never found another company able to accommodate my needs. I had a couple of simple questions so spoke with a very friendly and helpful team member on livechat, then when it came to altering my policy - I couldn't believe how quickly my call was picked up and both staff members were incredibly helpful and attentive. I throughly recommend Coverly!
July 1, 2019
Unprompted review
Reply from Coverly
Hi Katy,
Thank you for such an amazing and detailed review! We sincerely appreciate the time you put into writing that out, and we are so happy we are able to make your life just that little bit easier.
Please don't hesitate to contact us whenever you need us.
- JB
Will use again.
Great service and reasonable price for the cover I needed for my business.
Only dropped a star because I couldn't complete online due to a technical website issue, and had to complete by 'phone.
But I will definitely use Coverly again.
June 27, 2019
Unprompted review
Reply from Coverly
Hi Matthew,
Thank you for your honest review. Our apologies for any inconvenience caused, though we are super happy we could help you out over the phone! Please get in contact whenever you need us in the future.
- JB
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I've just signed up with coverly
I've just signed up with coverly! I was amazed at how quick and easy it was. They were quick to respond to my query as well which is great!
There was no faffing around.... quick and to the point. It was set out clearly and easy to customize.
June 24, 2019
Unprompted review
Reply from Coverly
Hi La Toya,
What an amazing review - thank you so much! Here to help whenever you need us!
- JB
Great way to take out insurance as a sole trader!
As a sole trader with an online business, Coverly has been great as it allows me to pay monthly and not be tied into a contract for my insurance. This means as my business grows I can easily update my insurance to suit too.
All the conversations I've had with Coverly have also been great, lovely customer service which makes it an even better deal.
June 21, 2019
Unprompted review
Reply from Coverly
Hi Adam,
Thank you so much for your lovely review! The team is super happy to hear your kind words - we are so glad we could help! If you ever need anything, please don't hesitate to call, email or WebChat us.
- JB
Made it very easy to buy and set up my…
Made it very easy to buy and set up my company insurance
June 21, 2019
Unprompted review
Reply from Coverly
Hi Andrew,
Hope you had a lovely weekend & thank you for your review!
- JB
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