Get Laid Beds Reviews 

1,158
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company, especially praising the dedicated and friendly staff. Customers frequently mention how patient and knowledgeable the team members are when helping with custom orders or answering questions. Buyers really appreciate the fast communication and the way customer support agents proactively resolve shipping questions or track down missing packages. People also love the handmade wooden beds, describing them as beautiful, solid, and very straightforward to assemble at home. Some reviewers were not happy with occasional assembly difficulties, mentioning specific problems like missing screw holes, incorrect sizing, or wooden slats that required extra work to fix.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Product

Consumers find product satisfaction to be high, frequently highlighting that the handmade wooden beds are... See more

Order

Customers had great satisfaction with their order processes, frequently highlighting helpful support agents... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptionally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empath... See more

Company replied

Rated 5 out of 5 stars

Spencer was incredibly helpful and made the whole process much easier. He took the time to check the measurements and make sure I was choosing the right bed size for my existing mattress, and was very... See more

Company replied

Rated 5 out of 5 stars

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was... See more

Company replied

Rated 5 out of 5 stars

Customer service so good I had to order another bed! Elisha's support today inspired me to order another bed while Black Friday deals going, thanks for the advice and help today! She even arran... See more


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store

Written by the company

We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,158)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a FANTASTIC experience

What a FANTASTIC experience! Both Steven & Elisha were exceptionally helpful, polite and extremely knowledgeable. They answered all our questions and made us feel completely comfortable about ordering from the UK and shipping to the US. Thank You!!

July 3, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Anna,

Thank you for this review it means a lot!

Chris

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Rated 5 out of 5 stars

I had a fantastic experience with George Dax as my customer service rep

We order a bed and had a fantastic experience with George Dax. He was knowledgable, patient and very helpful in answering our questions because we had many of them. The bed needed to fit in a very particular space and he helped us get all the details we needed so we could purchase the bed

June 10, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Dan,

Thank you for your kind words George really is a star!

Chris

Rated 5 out of 5 stars

5Star Bed and Experience

We are in the US and didn’t realize it was a UK company until we pressed submit, complete with our desired delivery date. Get Laid Beds has been communicative and helpful from the get-go, especially Grace. Our bed was a couple days late, but that was because of (stupid) US customs and nothing Get Laid Beds did incorrectly. My partner and I put the bed together yesterday in a couple hours. Neither of us are handy. But the instructions were clear and the process not difficult. The bed is sturdy and beautiful and exactly what we wanted. I couldn’t be more pleased. Thank you Grace and everyone at Get Laid Beds.

June 17, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Deanna,

Thank you for taking the time to leave this review.

Chris

Rated 5 out of 5 stars

Steven was very helpful

Steven was very helpful providing dimensions that weren’t listed on the site and helping me pick a frame that would meet my needs

June 12, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Katy,

Thank you for leaving such a kind review!

Chris

Rated 5 out of 5 stars

Fantastic product great service could…

Fantastic product great service could not be happier

June 10, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Arran,

Thank you for the feedback it was great to have you in the showroom and see that Grace provided such a fantastic service!

Chris

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Rated 5 out of 5 stars

Excellent Products and Customer Service

I had conducted an extensive search for a suitable king size, attractive, wooden bed without a headboard, that had a high weight capacity, and had matching wooden under-bed storage drawers or boxes. After discovering your website, my long disappointing search was done. Besides having a fun catchy name, Get Laid Beds has it all and for reasonable prices and a very reasonable shipping cost! I didn't need nor want to pay for a headboard because I already had an antique bedroom set with a beautiful headboard. Get Laid Beds has a great selection of attractive wooden beds that are versatile and compliment numerous decorating styles, and even with under-bed storage options. The craftsmanship is very evident. In my search for the perfect bed, I have found that so many beds are poorly-built, use cheap, flimsy materials, make stress noises, and don't last. Their maximum weight capacity is totally inadequate, especially for supporting larger mattresses, two adults, the bedding, and perhaps one or two small pets! Get Laid Beds did the math and got it right! Besides having great products, Get Laid Beds has great customer service. My sales rep, George, was outstanding. He was kind, knowledgeable, professional, and very resourceful. He assisted me with my bed selection and obtaining this bed on sale. I am planning on referring Get Laid Beds and George, in particular, to anyone who might be interested in getting a new bed. I have already referred my brother to your company as he is replacing his old broken-down bed. Thank you George and Get Laid Beds for happily ending my long exhausting search for an exceptional bed.

June 9, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Thank you for such a detailed review I am glad to see we did so well that you would refer us to your friends!

Chris

Rated 5 out of 5 stars

Steven was so helpful

Steven was so helpful. I had difficulty ordering through the site, so I called in and had the pleasure of speaking with Steven. He got my order ready and he also explained a difference in bed frames styles that I had not noticed before. That allowed me to make an even more informed decision. Looking forward to receiving our beds! Thanks

June 3, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Catherine,

Thank you for such a lovely review!

Chris

Rated 5 out of 5 stars

Called to have alterations made to a…

Called to have alterations made to a bed before ordering and Grace was very helpful in getting the alterations listed on the order. Made the ordering process seamless and smooth.

June 2, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Grace is a star so thank you for your kind words!

Chris

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Rated 5 out of 5 stars

Amazing bed

Amazing bed, I ordered solid Beech. a very strong wood. Great Customer service by George Dax , he was very helpful. George helped me order taller legs and headboard legs. After assembly I realized would love it higher. My fault ,in USA we use inches. I can't recommend this company enough . They have so many styles, colors and a generous weight limit. My older daughter put this together . Fast and very easy. Everything fits perfectly.

May 26, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Debbie,

Thank you for this review I am so pleased to see it is exactly what you wanted!

Chris

Rated 5 out of 5 stars

This bed is amazing and the service sealed it.

This bed is amazing. My wife and I are tall people, and we both work out. This bed is sturdy enough for us and looks good as well.

I had an issue with the central rail and reached out, they replaced it and helped by getting support legs for it.

Lewis, the person who helped me, was quick on replying and seemed kind and invested in finding a solution.

The bed is great and the company just made me a customer for life. It genuinely feels like the kind of service that was expected in my parents' generation.

Use this company. Keep them alive!

June 1, 2026
Unprompted review
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Reply from Get Laid Beds

Hello George,

Thank you such an in depth review!!! Please do keep recommending us that would be amazing!

Chris

Rated 5 out of 5 stars

Great customer service

First the bed is great and very solid. It is the second bed I have purchased from Get Laid beds. Second the customer service is great. The side table was separated from the rest of my order during shipping and I was concerned it was not coming. It's due to be delivered today, a week later. It was the couriers issue not GL. They were wonderful. Steven contacted FedEx and figured out all the details and communicated it all back to me. Great company that sells a great product.

May 27, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Thank you for such lovely feedback!

I am so glad that Steven managed to resolve this so efficiently!

Chris

Rated 5 out of 5 stars

Thank you

Thank you, George, for providing impeccable customer service and supporting me in choosing the right bed.

May 27, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Victor,

Thank you for this feedback George is a star!

Chris

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Rated 5 out of 5 stars

Great Customer Service

Steven was able to answer all of my questions regarding the bed I wanted to order. With such a large purchase overseas. I wanted to make sure I had all of the details before ordering and he made sure I got what I needed in a timely manner. I'm super excited to get the Japanese Storage bed I've been looking at it for years! Thank you Steven!

May 26, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Kayla,

Thank you for taking the time to leave such a fantastic review!

Chris

Rated 5 out of 5 stars

Special order bed

I have a low window and needed a headboard that would not interfere with the window function. I reached out see what options were available. Elisha responded and was able to help me order a London Storage Bed with a custom headboard height to perfectly fit my needs. Excellent company and customer service. Definitely recommend.

May 25, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Elisha,

Thank you for such an in-depth review!

We are pleased the service was so amazing!

Chris

Rated 5 out of 5 stars

Great customer service

Great customer service , Chris was very helpful

May 23, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Harrison,

It was my pleasure to help, thank you for leaving the review!

Chris

Rated 5 out of 5 stars

I had a wonderful experience with Chris from GLB

I had a wonderful experience with Get Laid Beds Ltd while ordering my new bed. Chris was incredibly kind, professional, and responsive throughout the entire process. I was genuinely impressed by how fast and helpful the communication was, which is quite rare these days.
The quality and craftsmanship of the beds are beautiful, and the whole experience felt very personal and caring from the beginning. Chris answered all my questions patiently and made the ordering process smooth and reassuring.
Highly recommend both the company and their customer service. Thank you again!

May 23, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Marina,

Thank you for all your kind words it really was a pleasure to assist you!

Chris

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Rated 5 out of 5 stars

Lewis Preston was very helpful and…

Lewis Preston was very helpful and curteous. Took care of the issue in a couple a minutes, send me confirmation email immediately. He was great. Very good customer service. Thank you guys

May 22, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Antoine,

Thank you for taking the time to leave this review, Lewis is a star!

Chris

Rated 5 out of 5 stars

Great customer service

Great customer service! Grace helped me out tremendously with questions regarding my order and shipping (international). Very prompt and helpful response to my questions and concerns.

May 15, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Jason,

Grace is a real asset to the business so thank you for such kind words!

Chris

Rated 5 out of 5 stars

George could not have been more…

George could not have been more helpful! Answered all our questions and was honest with the final costs.

May 14, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Robert,

Thank you for such a great review! It is great to see George was so helpful!

Chris

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