Getmyboat Reviews 

468
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being amazing, helpful, and personable, making interactions very enjoyable. Many found the overall service excellent, appreciating the ability to customize charters and the great communication. The user experience is frequently highlighted as seamless and easy, from searching to booking, making the process straightforward and convenient. However, some customers noted occasional difficulties with the booking process, experiencing issues like unexpected price changes or demands for additional cash after initial quotes. A few also found the process clunky or rigid, with some encountering issues with pricing or booking availability. Additionally, some reviewers mentioned that prices could be high.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as easy and convenient,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Booking process

Users describe ambiguous interactions with the booking process, with many customers finding it easy,... See more

Price

People report ambiguous experiences with price, with some reviewers finding great prices and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its literally the AirBnB of boats. I love the fact that I dont have to do all the work of owning a boat, but get to use one whenever I feel like it. Whats easier, buying a $100,000 boat and paying tho... See more

Rated 5 out of 5 stars

The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying... See more

Rated 5 out of 5 stars

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful capta... See more

Rated 5 out of 5 stars

We recommend a boat tour with Captain Christian through the NC intercoastal waterways. He is very personable and knows where the sand bars and title pools are found. His boat can navigate the shallowe... See more


Company details

  1. #2 of 2 best companies in Boat Rental Service

Written by the company

With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!

Boating Together, Everywhere

Written by the company

We're on a mission to share the joy of boating with the world, and to empower everyone to make new memories on the water. So we connect you with the world's best boat owners and captains, backed by an award-winning customer service team, for safe and stress-free boating. Want to host an on-the-water birthday party? A sunset sail for your proposal? A yacht for you and your bachelorettes? The possibilities are endless.

Award-Winning Customer Support

Available 24/7, All Around the World

Our Customer Experience team is available around the clock and always ready to assist with anything you might need. Reach out to us any time by email at support@getmyboat.com, or by phone at +1 (818) 927-2148.

Contact info

Make it a Boat Day

The world's biggest and best boat rental and yacht charter marketplace

4.4

Excellent

TrustScore 4.5 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(468)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication terrific

Communication terrific. Pick up, time place on point. No hidden extras.
Would have liked a little more info on highlights rather than have to ask what things were but happy for the price we paid

September 22, 2025
Rated 5 out of 5 stars

It was perfect

It was perfect. Communication from captain Doug was quick and thorough. They were able to accommodate all 15 of us. I would definitely recommend this experience

September 16, 2025
Rated 5 out of 5 stars

Our captain Jason was amazing

Our captain Jason was amazing. Boat was clean and tidy and he had a lot of knowledge about the areas we visited. Stopped for some shelling, dolphin sight seeing and more! Highly recommend this app and Jason!

September 8, 2025
Rated 4 out of 5 stars

Great concept !

My trip was amazing ! It was exactly how i envisioned it. The service was excellent. There was consistent and prompt communication and payment and ease of use was spectacular. I would recommend everyone to try it.

September 8, 2025
Rated 1 out of 5 stars

One of the worst boat rentals…

One of the worst boat rentals ever.First we booked this boat around a month ago so it didnt make sense for them to cancel LAST MINUTE.We arrived at the place and the man was around an hour or so late it was also my sisters sweet 16 so it was honestly very disappointing but probably one of the worst parts is that the man was visibly not mentally ok he lied to us about his name and he also kept acting super sarcastic and rude towards us even though HE WAS LATE.We then met with his coleague who also told us that he doenst trust this man and that hes not mentally ok 2.The man KÉVIN not jessy which he lied to us abt but anyway he also tried to scam us of 1000 to bring another boat even tho he didnt even refund the first one. I don’t think i have ever booked smt this bad and scary honestly im rlly glad we all made it of that situation safely i will never ever book from here ever again and neither will any of the 20 girls that came to celebrate my sisters bday they r all so glad they also made it out safely and to be honest i hope that,that man gets fired and investigateur because this should never happen especially on sm1’ s bday none the less a sweet 16teen.

September 21, 2025
Unprompted review
Getmyboat logo

Reply from Getmyboat

Hello Natalie, This isn’t the experience we promise, especially on your sister’s Sweet 16. The late arrival, unprofessional behavior, cash request which violates our policies... - an overall negative experience to say the least. We’ve processed a full refund and removed the operator from our marketplace pending review. We are aware that our support staff are in touch with you to do all we can to make this right.

Rated 5 out of 5 stars

Very enjoyable ride

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful captain! Really enjoyed his informative bits of information that he gave!!

September 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look