GetProtected Reviews 403

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, patient, and take the time to clearly explain everything, ensuring a thorough understanding of options. The overall service is frequently described as first-class, with consumers appreciating the efficiency and ease of the user experience. However, some customers mentioned issues with the contact process, specifically regarding information being relayed incorrectly and feeling pressured during calls. A few people also noted that despite asking for quotes to review later, they were kept on the phone for an extended period and felt that agents were pushy, offering what they thought was best rather than what was requested.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers praised the helpfulness and professionalism of the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process. Many... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers appreciated being given contact details for... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more

Company replied

Rated 5 out of 5 stars

I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Get Protected for your life insurance policy. I had an absolutely great experience with Mr Saif Khan who went above and beyond to get my family and I protected. He was very pol... See more

Company replied

Rated 5 out of 5 stars

The lovely lady I spoke to was so nice and patient with me, unfortunately the line seemed to cut in and out when she gave me her name, but even during some pretty difficult questions she was very pati... See more

Company replied


Company details

  1. Life Insurance Agency

Written by the company

GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

excellent service

Leon was great in helping me get life insurance under an hour at a very good price. I had been denied by other companies. No request to my GP for my medical report etc

August 11, 2025
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Reply from GetProtected

We’re so pleased Leon was able to arrange your life insurance quickly and at a great price, especially after you’d been declined elsewhere – thank you for sharing your experience.

Rated 4 out of 5 stars

Insurance

I had a good experience.

August 4, 2025
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Reply from GetProtected

Thank you for your feedback – we’re glad you had a good experience with us.

Rated 5 out of 5 stars

Peace of mind

It was good knowing that the policy covers me for ten years

August 8, 2025
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Reply from GetProtected

We’re glad your policy gives you the cover you need for the next ten years – thank you for your feedback.

Rated 5 out of 5 stars

Very good Sense of humour 100%

The guy I spoke with showed me professionalism, he has a good sense of humour, polite and a very good attitude towards me. Customers comes first and he was really calm when talking and was always very friendly. He is a nice person. I will give him a 100%. He has a good heart. Thanks

August 8, 2025
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Reply from GetProtected

We’re so pleased you received such friendly, professional and attentive service – thank you for your lovely review.

Rated 5 out of 5 stars

The lovely lady I spoke to was so nice…

The lovely lady I spoke to was so nice and patient with me, unfortunately the line seemed to cut in and out when she gave me her name, but even during some pretty difficult questions she was very patient, kind, non-judgmental and helped guide me through it painlessly. I’ve never applied for anything like this so she was very professional and friendly to help make this process a lot easier. Thank you

August 7, 2025
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Reply from GetProtected

Thank you for your kind words — we’re so pleased our advisor made the process easier for you and provided such patient, friendly support throughout.

Rated 5 out of 5 stars

Absolutely best service from Theo

Absolutely best service ive ever experienced, Theo should be awarded for his professional, understanding and outstanding work. He is compassionate, knows when he needs to be serious and knows when to make jokes with clients to make them feel better about themselves. I personally want to say he is a genuine gentleman and has a fantastic name. Keep up the ongoing excellent work Theo.

August 6, 2025
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Reply from GetProtected

We’re delighted to hear Theo made such a positive impression — thank you for recognising his professionalism, compassion, and sense of humour.

Rated 5 out of 5 stars

Awesome

Explained everything in detail..Love the way they talk...nice

August 1, 2025
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Reply from GetProtected

Thank you for your lovely feedback! We're so glad to hear that everything was clearly explained and that you enjoyed speaking with us. We're always here if you need anything in the future.

— The Get Protected Team

Rated 4 out of 5 stars

It is worth going for.

At the initial stage, I was hesitant but after much discussion with and explanation from Mark, Ronnie and Pritpal I was convinced that it was worth going for. They had all the time to wait for me to decide.

July 22, 2025
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Reply from GetProtected

Thank you for sharing your experience. It’s great to hear that Mark, Ronnie and Pritpal were able to give you the time, support and reassurance you needed to make a confident decision. We really appreciate you choosing Get Protected.

— The Get Protected Team

Rated 4 out of 5 stars

The promptness in response

The promptness in response, and follow ups

July 18, 2025
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Reply from GetProtected

Thanks so much for your kind words! We're pleased to hear you were happy with the prompt service and follow-up throughout. If you ever need further assistance, just let us know.

— The Get Protected Team

Rated 4 out of 5 stars

Mark was very professional and clear…

Mark was very professional and clear with information provided.

July 23, 2025
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Reply from GetProtected

Thanks for the great feedback! We're so glad to hear Mark provided a clear and professional service — we’ll be sure to pass your comments on to him.

Rated 5 out of 5 stars

Totally satisfied with the information…

Totally satisfied with the information I was provided fantastic team fantastic people. I’m so glad thank you.

July 23, 2025
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Reply from GetProtected

Thank you for your lovely review! We’re so pleased to hear you’re totally satisfied with the service and that our team made a great impression. We’re glad to have been able to help!

Rated 5 out of 5 stars

The bloke i spoke to made things very…

The bloke i spoke to made things very easy for me.easy to talk too.great guy.no issues at all.id give him 10 out if 10

July 14, 2025
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Reply from GetProtected

Thank you for your lovely review! We’re so pleased to hear you’re totally satisfied with the service and that our team made a great impression. We’re glad to have been able to help!

Rated 5 out of 5 stars

Polite and friendly service

Pritpal was polite friendly and informative. He explained questions and he also explained what was to happen. I understood the process completely. I am very happy with the service provided thank you.

July 22, 2025
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Reply from GetProtected

Thank you for the lovely feedback! We're so pleased Pritpal made everything clear and easy to understand. It’s great to hear you felt fully supported throughout the process.

Rated 5 out of 5 stars

Well explained in detail very helpful…

Well explained in detail very helpful with the questions I asked 100% thanks

July 18, 2025
Unprompted review
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Reply from GetProtected

Thank you so much for your kind words! We're really pleased to hear everything was clearly explained and that we could help answer all your questions. We're always here if you need us again – thanks for choosing GetProtected!

Rated 4 out of 5 stars

The agent I spoke to was amazing help…

The agent I spoke to was amazing help thank you Theo

July 17, 2025
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Reply from GetProtected

Thank you so much for your kind feedback! We’re really glad to hear Theo was such a great help – he’ll be delighted to know he made a positive impression. If there’s anything we could have done to turn your experience into a 5-star one, we’d love to hear your thoughts.

Thanks again for choosing GetProtected!

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