For 3 years in a row I haven't been able to use the annual gift from my employer- terribly overcomplicated system. My colleagues have the same frustrations.
Company replied
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See what reviewers are saying
Verification process could use some updating. Right now it says it requires a webcam. Being able to also upload pictures would be much better. I got around it by using my Smartphone as a webcam bu... See more
Company replied
While Getsby might be a good website to get a temporary or permanent prepaid virtual credit card, once you forget your password or card ID, you're pretty much screwed.. In my experience, I've forgot... See more
Company replied
Awful, stay away!!! Will not recognise Irish phone number to get card. Bought card for €50 to get my child school shoes. Cannot log in. Disgusting!! Very annoyed. Sent email through contact us, so don... See more
Company replied
Company details
Written by the company
We help protect your privacy and shield your card details by creating Virtual Black Cards. This way you do not need your regular debit or credit card for online purchases. Checkout securely by adding an extra layer of privacy to your real card information through unique card numbers for every purchase. You no longer have to worry about unwanted charges, data breaches and stolen credit card numbers. Besides online protecting, we also allow you to become carbon neutral within 2 years using our Virtual Green Card. A tree 🌳 is planted for every € 100 you spend.
Contact info
Newtonlaan 115, 3584 BH, Utrecht, Netherlands
- +31 318 700 658
- contact@getsby.com
- getsby.com
2.2
Poor
122 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worked good as expected
August 14, 2023
Unprompted review
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hard to add money to the card. only sms codes possible.
no analogs in EU -> nothing to chose from (Revolut's virtual cards are a big joke).
interface and usability are very bad.
prices are high.
August 29, 2023
Unprompted review
Reply from Getsby
Thank you for taking the time to write your ⭐️⭐️⭐️-review!
We love to get more in-depth feedback from you to better understand what you mean regarding the UX. We have multiple payment methods available to load cards (e.g. credit/debit card, bank transfer, EPS and Sofort), but maybe we're missing the most popular one in Switzerland🇨🇭?
As for the higher prices, this can easily be explained. In cases where card providers (like Revolut) allow you to use their services for free, they either have investors pouring in funding to keep the program alive in the hope you'll buy other products from them, and/or they'll sell your data. We, on the other hand, are not reliant on investors because our customers are willing to pay normal fees, and also we don't sell your data to keep your privacy more secure.✌🏻
- Team Getsby
Save passwords/ID's or everything else
While Getsby might be a good website to get a temporary or permanent prepaid virtual credit card, once you forget your password or card ID, you're pretty much screwed.. In my experience, I've forgotten my password and tried to reset it multiple times. My password still did not get reset (properly) and thus it killed my trust in Getsby
The website IS safe, just their way of dealing with your data is lackluster
August 17, 2023
Unprompted review
Reply from Getsby
Hi Durza,
Thank you for sharing your feedback and your ⭐️⭐️-review!
If you're experiencing issues getting access to your account, please reach out to our support team via support@getsby.com. They will absolutely be able to help you quickly.✌🏻
- Team Getsby
I dont have some official papers to...
I dont have some official papers to prove my address rn, what do i need to do? Wait until i got some bill or what? I actually need the card now
August 20, 2023
Unprompted review
Reply from Getsby
Hi Moch,
thank you for your ⭐️⭐️-review!
To finish the full registration, you can provide us with a PDF/digital file of your proof of address. We can accept any of the following documents:
- Utility bill - including water, gas, electricity, broadband, telephone landline, cable TV showing usage charges (dated in the last three months)
- Benefits agency letter confirming your rights to benefits (dated in the last three months)
- Current Tenancy Agreement from a local council (dated in the last three months)
- Bank account statement showing transactions in the statement period (dated in the last three months)
Please note that we do not accept PDF files with masked information.
If you have any questions, just reach out to the responsible team via this link > https://getsbycard.dipocket.org/en/contact
- Team Getsby
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Service was perfect👌
August 13, 2023
Did not receive sms activation code and…
Did not receive sms activation code and still haven’t.
August 12, 2023
Reply from Getsby
Hi Luke,
Thank you for your ⭐️-review!
Upon review of our system, we see that your account is verified and you have full access to your virtual card. This implies that you did receive the activation code per SMS or our team assisted you directly. Therefore, we have marked this issue as resolved.
If you have any further questions, just contact the support team via support@getsby.com.
- Team Getsby
Account got blocked and if I chance the…
Account got blocked and if I chance the password it still says im blocked
August 10, 2023
Reply from Getsby
Hi Rick,
thank you for your ⭐️-review!
Upon review of our system, your account was blocked because the compliance team could not verify you. The team advised that the personal details you provided did not match the details on your ID. In accordance to the terms & conditions, we cannot provide you our services under incorrect personal details.
Should you wish to use our services, please register under your full name as it appears on your ID. This way the compliance team will be able to verify your account.
If you have any questions, feel free to contact our support team via support@getsby.com.
- Team Getsby
Good service verification couldve benn smoother
It would've been nice if during the account verification you could just drag and drop an already made selfie
Also the "Back of ID" didn't show up on the first verification batch I sent and I had to check the link in the "Under review" section to see that I could/had to submit that
August 8, 2023
Reply from Getsby
We appreciate your feedback and your ⭐️⭐️⭐️⭐️-review, Konstantinos!
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Why do you need a proof of adress
Why do you need a proof of adress? I would give you my id with love no doubt bout that, but why a proof of adress?
July 31, 2023
Reply from Getsby
Hi Syray,
Thank you for your ⭐️-review!
Providing a proof of address is a requirement from the financial institute (DiPocket) that issues our virtual cards. This is a very common request to verify for payment cards or other financial products.
The fact that you needed to provide a proof of address, was stated in the terms & conditions you agreed to when signing up and in your account under the tab "Account status" before you ordered the card. Seeing your comment, it seems you may have overlooked this.
In case you only have a digital bank statement, telecom bill or government letter, simply take a screenshot of the full document and upload this in your account. You can also upload a pdf of the document via this form > https://getsbycard.dipocket.org/en/contact. Please be sure that the document is not dated older than 3 months for approval.
If you need any further assistance, be sure to reach out to our support team directly. This is much faster than placing your question on Trustpilot. ✌🏻
- Team Getsby
Very bad service
Very bad service, login never works properly and mails sent by getsby dont arrive
August 4, 2023
Reply from Getsby
Hi Anton,
Thank you for your ⭐️-review!
Obviously we regret reading your feedback as we strive to provide the best service we can to our loyal customers. However reviews like yours can add to a better service for our users.
Therefore, we've sent you an email to request your in-dept feedback, so our developers can try to replicate the issues and fix them.
Seeing that you keep on using our service as we speak, we look forward to your response!
- Team Getsby
Better customer service!!!!
July 30, 2023
Reply from Getsby
Hi Michael,
thank you for your ⭐️⭐️⭐️!
If you have any suggestions for our customer service, feel free to reach out to us via support@getsby.com. We are always open to constructive feedback. ✌🏻
- Team Getsby
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Reply from Getsby
Hi Julius,
Thank you for your ⭐️⭐️⭐️⭐️⭐️-review!
We've asked the compliance team to reach out to you directly to assist you with the KYC verification.
Should you have any further issues, please reach out to the support team directly.
- Team Getsby
*Update*
We are happy to see that your account has been verified, Julius 😊
Allthough an article states that with…
Allthough an article states that with your green card I can get access to openai.api it doesn't work
July 31, 2023
Reply from Getsby
Hi Jurgen,
thank you for your ⭐️⭐️-review and we're sorry that you're experiencing issues.
Please note that our cards are used for OpenAI/ChatGPT on a daily basis, so we can assure you that they are accepted.
OpenAI gives the following two reasons why your card may be declined:
1. You've paid for too many subscriptions using the same payment method.
For security reasons, we currently limit the number of subscriptions that can be billed to a given payment method. Right now, you'll need to use separate payment methods to purchase multiple subscriptions or write back with more information about your use case if you're trying to bulk purchase subscriptions.
2. Your bank declined the payment.
If your credit card is declined, please double check your card information, ensure you have sufficient funds, and verify your billing address (especially your zip code). Incorrect information can lead to a declined transaction. If you've double checked all of your information and are still running into trouble, please tell us the service you’re trying to pay for (ChatGPT or the API), any information your bank shared, as well as any error messages you’re seeing. We’ll do our best to help.
Should you still experience issues after the above checks, please contact let us know.
- Team Getsby
I dont understand are u guys trying to…
I dont understand are u guys trying to make it Harder for the users so u guys can Get the few euros left in the cards u guys sell . U make me wanna stop useing getsby i Feel like i am getting scamd
July 22, 2023
Reply from Getsby
Hi Omer,
thank you for your ⭐️-review and we regret to hear that your experience is underwhelming.
Please note that we’ve designed our program in a way that allows customers to easily offload remaining funds free of charge. This means customers should always have full access to their funds.
We have sent you an email with full instructions to offload your remaining funds. If you are still experiencing issue, we kindly ask you to reach our support team to assist you directly.
- Team Getsby
Great virtual card and excellent quick…
Great virtual card and excellent quick customer service also quick load and offload funds
Till now im happy nothing to complain about
July 21, 2023
Reply from Getsby
We appreciate your ⭐️⭐️⭐️⭐️⭐️-review!
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Smooth, fast and reliable
I bought two black cards for online use and the service worked smoothly, fast (I could use them in matter of minutes) and I didn't face any problem.
July 23, 2023
Reply from Getsby
Thank you for your ⭐️⭐️⭐️⭐️⭐️-review Carlo!
Stressful waste of time and money…
Not upfront about verification process which is an absolute nightmare, I haven’t even activated my card and so I was hoping to just refund it. There is no simple option to refund and have to go through customer service loops. I’ve already had a stressful day and now I’m on the verge of tears. If you’re considering this, just don’t. It’s not worth the stress.
June 9, 2023
Unprompted review
Reply from Getsby
Hi Oliver,
Thank you for your ⭐️-review!
Seeing that you already had a stressful day prior to your experience with us, we can only conclude that it fogged your visibility a bit. You were informed on these 4 moments in regards to the the verification process before paying your order:
1. When signing up with us you agreed to the Terms & Conditions
2. In your Getsby account there is a highlighted notification regarding your status (really difficult missing this one) > when clicking on it you see a clear explanation regarding the verification proces
3. On the product page the one-time verification process is mentioned in the description
4. Upon finalizing your personal information before purchasing you need to toggle a checkbox stating that your personal information matches your personal ID documents for verification
From our data, we can see that the support team responded to your refund request within 30 minutes after you completed the contact form. They informed you that the refund request will be process in accordance to our T&C's.
The reason why you have to go through a customer service loop for this, is due to AML guidelines. Otherwise criminals could use stolen credit cards to buy prepaid cards, and quickly offload them before being verified. If it was your credit card that was stolen, you'd be happy with the lack of this "simple option".
We recommend relaxing the rest of the weekend to destress 😎 and next time please read the provided information when purchasing/signing up for a financial/prepaid product. #adviceoftheday
Poor Service and Lack of Transparency: My Experience with Getsby
I had an extremely negative experience with Getsby. Despite following all of their steps to verify my account, I never received my disposable debt card, which I needed to use. Getsby failed to provide any indication of how long verification would take, leaving me in the dark and unsure of when I would be able to use my card.
To make matters worse, when I attempted to get a refund, I found the process to be unreasonably difficult. Getsby did not provide a simple button to "Refund to original payment method," making the process unnecessarily complicated and frustrating.
Unfortunately, my experience is not unique. Other customers have complained about similar issues with Getsby, and it appears that nothing has been done to address the problems. At the very least, Getsby should be transparent about the fact that obtaining a disposable debt card is not an instant process unless already registered and verified.
As a result of Getsby's poor service, I missed out on a once-in-a-lifetime sale and was left feeling disappointed and frustrated. I would strongly advise others to consider alternative options that are more reliable and customer-friendly.
May 23, 2023
Unprompted review
Reply from Getsby
Hi Lewis,
thank you for your ⭐️-review and sharing your experience!
Seeing your comments, it seems you’ve missed reading the information regarding a provisional ID not being accepted. Unfortunately you were not the first, but hopefully one of the last. However, we're happy to inform you that your account has been approved after you uploaded another ID.
In regards to transparency we can inform you the following. Today, we had a big system update after which all customers will be able to see their status (unverified/under review/verified) in the account. The status updates would've included all information you may have needed to understand the situation.
Should you have any suggestions in the future, feel free to reach out to us directly.
- Team Getsby
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