For 3 years in a row I haven't been able to use the annual gift from my employer- terribly overcomplicated system. My colleagues have the same frustrations.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Verification process could use some updating. Right now it says it requires a webcam. Being able to also upload pictures would be much better. I got around it by using my Smartphone as a webcam bu... See more
Company replied
While Getsby might be a good website to get a temporary or permanent prepaid virtual credit card, once you forget your password or card ID, you're pretty much screwed.. In my experience, I've forgot... See more
Company replied
Awful, stay away!!! Will not recognise Irish phone number to get card. Bought card for €50 to get my child school shoes. Cannot log in. Disgusting!! Very annoyed. Sent email through contact us, so don... See more
Company replied
Company details
Written by the company
We help protect your privacy and shield your card details by creating Virtual Black Cards. This way you do not need your regular debit or credit card for online purchases. Checkout securely by adding an extra layer of privacy to your real card information through unique card numbers for every purchase. You no longer have to worry about unwanted charges, data breaches and stolen credit card numbers. Besides online protecting, we also allow you to become carbon neutral within 2 years using our Virtual Green Card. A tree 🌳 is planted for every € 100 you spend.
Contact info
Newtonlaan 115, 3584 BH, Utrecht, Netherlands
- +31 318 700 658
- contact@getsby.com
- getsby.com
2.2
Poor
122 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Says you'll have instant access but it…
Says you'll have instant access but it leaves you waiting for registration with no idea how long it will take not even sure if I've just been frauded
Re reply I was never advised that it would take longer as stated and was given no reason as to why this was refused
April 11, 2023
Unprompted review
Reply from Getsby
Hi Josh,
Thank you for your feedback. We've been informed that you were given an update that the compliance team needed a bit more time to check your verification.
Afterwards, the compliance team advised that your account registration was declined. The reason for this decision will not be disclosed under the provisions of the Terms and Conditions for Personal Customers.
To get a refund, please send your request to support@getsby.com indicating your full name, phone number and email address used for your registration, as well as the 8-digit token of your card.
- Team Getsby
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Left wondering what's going on!
After uploading my documents to prove my identity, I'm currently 'hanging in limbo'. I have no idea how longer verification takes, if it's working, or if a bunch of criminals are roaming the internet and high streets pretending to be me!
I would urge whoever works at Getsby to highlight this waiting time and explain the entire process in much deeper and more honest detail on the website.
As a customer, I'm left with a thousand and one images in my head of my identity being stolen while I sit here and let it happen.
Getsby, this is not a good onboarding experience, however compulsory it is. You, as the company, need to address this problem and own this experience so that the customer feels safe and secure. Not left wondering if they've made a giant mistake.
Not a good experience at all.
— An update 24 hours later.
Firstly, thank you to Getsby for the detailed and honest reply.
Since writing my above review, my Getsby card has now been activated.
If you’re a skeptic looking for a nudge, wondering if Getsby is worth the ‘sign-up hassle’, I’d say yes.
Some kinks in their system need ironing out, with that said, sign up. Getsby is not a scam. My card works 100%. And, I very happy with it.
April 7, 2023
Unprompted review
Reply from Getsby
Hi Craig,
Thank you for your feedback and we can asure you using our service is safe.
The point you're addressing is valid and has been on our radar. Our developers have been working on implementing a feature for customers to better understand the status of their verification. This will hopefully be live in the coming weeks so future customers are not left wondering.
In terms of providing information on the website regarding the process. This is available via the 'How it works" page > https://getsby.com/en/how-it-works/ and on the FAQ page under "HOW DO I VERIFY MY IDENTITY?" > https://getsby.com/en/faq/how-do-i-verify-my-identity/
In case the verification takes much longer than 30 minutes, please check if any of the documents have not been approved - they would be in red - and upload new documents.
Feel free to reach out to us directly via support@getsby.com. This way your concerns can be addressed and resolved faster than through platforms like Trustpilot.
Have a great weekend! 😊
- Team Getsby
I need to sent a picture of my proof addres
I need to sent a picture of my proof of address but i didnt know that before i paid otherwise i wouldnt have done it and besides that i dont own my own house and my parents arent gonna let me take a picture of this so i lost 28 euros to this nonsense
April 3, 2023
Unprompted review
Reply from Getsby
Hi Jaimy,
thank you for your review.
Upon review of the system, it seems that you were able to upload selfies and a valid copy of your ID to start the verification process. However the provided proof of address did not meet the requirements. Therefore, the compliance team requested a new proof of address.
Seeing your comment that you do not own your own house, but are over 18 yo, we advise you to provide any of the following documents as proof of address:
- a bank statement showing transactions (dated in the last three months)
- a telephone bill (dated in the last three months)
- a letter from the government/tax office (dated in the last three months)
After uploading one of the mentioned documents, you will have access to your account.
Should you require any further assistance, feel free to reach out to us.
- Team Getsby
*Update*
Hi Jaimy,
Thank you for uploading a valid proof of address.
Your account has a fully verified status now.
We consider your complaint as resolved.
- Team Getsby
problem second reload
worked fine at first, but problems secod time. Need to wait for support through phone after the weekend. Very handy otherwise!
March 31, 2023
Unprompted review
Reply from Getsby
Hi Fenrir,
Thank you for your review. Based on what we see in the system, your 2nd order was processed at 02:56 today and the activation email was sent to your email address.
To activate your new token, please login to your existing account via https://getsbycard.dipocket.org/en/login with your registered mobile number and password.
In the account, you can activate the token via the “link card” tab.
Enter your token and set your preferred 4-digit ePIN and press continue to confirm. You will now have a new active card that you can use.
Should you require further assistance, please do not hesitate to contact us.
- Getsby
Forced to give identity documents
Forced to give identity documents, really dont like this.
March 22, 2023
Unprompted review
Reply from Getsby
Hi Herman,
thank for your review.
It is true that you have to verify to get your full registration status. To comply with European banking regulations (AMLD5), every provider of debit/credit/prepaid payment cards is legally obliged to verify their customers, and we are no different.
Please note that we have properly informed you at various moments that you must verify yourself. This is mentioned in the general terms and conditions when creating your Getsby account, it's visible in the product description when you order the virtual card and at the checkbox that you tick on the checkout page. You can also find information about this on the “how does it work” page and at the frequently asked questions page.
However, judging by your review, it seems that you unfortunately missed these opportunities.
If you need any further assistance, please reach out to us via support@getsby.com.
- Team Getsby
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BIG THANKS TO GETSBY
Faced a big issue with payment method to get acces to F1TV for 2023. Finally succeeded with the big help and swift assistance of Getsby team. It really was a big headache file, but Getsby made life a lot easier due to swift responses and accurate solutions. Keep up the good work !
February 15, 2023
Unprompted review
Cards are inaccessible and procedure is awfully long.
The procdure on the green card is taking days to verify which wasn't mention before hand.
Tried activating my balc card but the site claims I have another phone number already insterted into the system.
So If you see this I really don't recommend going throught if you're considering. 1/5
February 12, 2023
Unprompted review
Reply from Getsby
*Statement*
We have asked Trustpilot to remove this review, as they are giving this fraudster the opportunity to share an insight of his parallel reality. Unfortunately, Trustpilot wants to remain "neutral" by keeping the review online, thus siding with the reviewer. We therefore feel obligated to share more context.
This customer committed forgery by signing up under false personal details. This came to light during the verification process, which is why it took longer for the compliance team to check the provided documents. In line with Directive (EU) 2017/1371 Article 3(2), we are prohibited to provide our services under false intents.
From our perspective this review is nothing else than an eye-for-an-eye, as he got caught in the act. However, we do not tolerate slander, injustice nor breaking the law.
- Getsby
Good and working service!
Tried this service today with little hopes since i never heard of this before. I was sceptic and a bit suspicious because of all the details they asked. After submitting everything they needed i waited and after a little 30 mins of waiting my green card was activated. And i now have the asked amount on the card it self. Not sure why others had a bad experience with this service but my experience is so far very pleasant. Wil use more! Thanks GetsBy!
January 27, 2023
Unprompted review
Reply from Getsby
Hi Mitch,
thank you for your feedback, we surely appreciate it. 😊
- Getsby
Doesn't work
Doesn't work. I needed a online credit card to pay 5 euro's. Follewed all kinds of procedures, uploaded sensitive documents and finally I got nothing. Giving up. Glad I only lost $5 (+3$ fee !).
December 22, 2022
Unprompted review
Reply from Getsby
Hi,
thank you for your review.
If your documents were approved, you should have access to your card and balance.
Please contact us via support@getsby.com so we can assist you.
- Getsby
UPDATE - Issue has been resolved on Dec 25th
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Make it easy !
Make it easy !!
Guys I need someone to help out please as for some reasons my password is “incorrect” even if I’m sure it’s the one. I’m nervous already about the next steps!
December 23, 2022
Unprompted review
Reply from Getsby
Hi WOF,
thank you for your feedback.
Can you please reach out to us via support@getsby.com so we can assist you accordingly?
- Getsby
Good service
had some issue with a virtual card but the support team was there to help
October 27, 2022
Unprompted review
Reply from Getsby
Hi Marco,
Thank you for your review. It seems that somehow your email about this issue did not reach us. Can you please send us an email via contact@getsby.com so we can resolve this for.
- Getsby
Should try it out if you need a virtual mastercard card
Hello. This website seemed sketchy at first but I still went for it, but after some clunky id showing and all of that, they give what they promise, they reply within an hour if you have a question about something, its just a well made website/company, thanks for being this helpful, I first bought a card here because I wanted to buy some sneakers on dhgate and it worked! They got shipped and are on their way, but then i added more money to buy again from dhgate and now i m having problems, but I m pretty sure it isn’t because to getsby.
October 13, 2022
Unprompted review
Reply from Getsby
Thank you, Joao for your positive review! 🙌 If there is anything we can do in regards to your issue at dhgate, just let us know.
- Getsby
I cannot access my money anymore :/
My card with more than 100 Dollars left apparently does not get automatically renewed. This means that I cannot access my money anymore. I would now have to manually apply for a renewal using an old-fashined form, pay money(!), and send in my ID. Instead, I asked them to just send the money back to my account that I originally used. But this is also not possible without manually filling out an old-fashined form and sending in my ID. Setting up my card didn't require any of this, so what would they even compare my ID to? All of this leaves me with the feeling that they want to intentionally complicate things so much that they can keep the money in the end.
October 5, 2022
Unprompted review
Reply from Getsby
Hi Tomas,
Thank you for your review. We are quite surprised by the rating as we've given you two proper options to get access to the funds or your expired gift card: 1. transfer funds to a new card, or 2. have the funds transferred back to your bank account.
The reason why an ID is requested, is because we wouldn't want someone else to falsely claim the balance on your behalf without you knowing it. Therefore, to process one or the other, we have to provide documentation to the issuing bank according to EU AML regulations.
Rest assured, we are happy to provide you the remaining balance, but it must be done accordingly. Thank you for your understanding.
- Getsby
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Awful
I can't receive the SMS to activate the card. Tried 3 different numbers from the UK, Vietnam and Indonesia. None worked. Then tried to login. Says my saved password is incorrect! So I tried the password reset. Didn't get the password reset email. Avoid this service like you avoid cancer.
September 11, 2022
Unprompted review
Awful
Awful, stay away!!! Will not recognise Irish phone number to get card. Bought card for €50 to get my child school shoes. Cannot log in. Disgusting!! Very annoyed. Sent email through contact us, so don't bother saying you didn't receive it. I have ot screenshot. Reporting you to Trading Standards and Financial Regulator. Shocking!!!!
August 7, 2022
Unprompted review
Reply from Getsby
Hi Irene,
We apologies for the inconvenience you've experienced using your card, and we want to help you get your child's shoes ordered as quickly as possible.
It's strange that your Irish number is not recognized as we are certain that this should work. Have you called customer support to solve your issue? If not, kindly call them at +442038072000. The team should be available to help you. Otherwise, could you please send your issue + screenshot to support@getsby.com?
- Getsby
virtual cards cannot be used
virtual cards cannot be used, do not offer a refund of the funds
June 20, 2022
Unprompted review
Reply from Getsby
Hi Jelle,
We like to thank you for your review and are happy to help you of course. Upon review in our system, we could not find any messages that were sent to our support team by you, so we presume this is your primary way to reach out to us. Based on what we know now, we will try to assist you as best as we can.
Unfortunately, no attempted/failed/declined transactions are visible in your account to support your claim, which would've made solving your issue much easier. Therefore, we kindly ask you to reach out to our support team directly via support@getsby.com and provide them with more information (website url and screenshot of the error messages) to help you accordingly.
In case you wish to offload the funds straight away, please follow the next steps. Go to the "offload funds" tab in your card account. Enter the IBAN and BIC/SWIFT code of your bank account and press "confirm". After confirmation, it will take up to 2 business days for the funds to be back in your bank account.
We hope this helps 😊
- Getsby
Clunky to set up. Smooth afterwards
Verification process could use some updating. Right now it says it requires a webcam. Being able to also upload pictures would be much better. I got around it by using my Smartphone as a webcam but it wasn't ideal.
It's also a bit odd that it uses two different websites. One for your account and then a separate one for your virtual cards. Could probably be streamlined to only use one website and login.
Other than that I am using it to donate to Kickstarter, which works perfectly fine. Fees seem reasonable and after setting up a new card it's usually ready to go in less than half an hour.
April 14, 2022
Unprompted review
Reply from Getsby
Hi Surry,
thank you for your feedback! It's great to hear that you're using our cards to pledge on Kickstarter. Setting up the first card should indeed be within less than 30 minutes. Any subsequent card could can be ready to use in a few minutes.
We understand your comment on using two different portals. It has always been this way with our setup, but it's definitely on our roadmap to smoothen the experience. First thing that will be updated soon, is the verification process ;)
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Tried to buy a virtual credit card via…
Tried to buy a virtual credit card via onlinebanking payment from my german bank. The money was directly taken from my bank account, however they want you to go trough an absolute st**id verification process which they don't tell you about beforehand.
The verification process requires you to have a webcam and send them your ID using THAT webcam.
I tried to contact them and tell them that i don't have a webcam and send them pictures from my phone instead, which they denied.
what a st*pid company dont buy virtual cc
March 23, 2022
Unprompted review
Reply from Getsby
Hi, thank you for your feedback. It seems you may not have read the T&C's and product description before approving that your personal information will comply with the ID check.
It's is strange that the compliance team requested you to use a webcam. Before starting the verification process, it clearly states that we recommend using your smartphone due to the quality of the images. Please reach out to us via contact@getbsy.com so we can get your verification approved.
- Getsby
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