First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride. Thoroughly recommend. Black cabs are small businesses - owner/op... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to... See more
Company replied
A great taxi driver Piotr very helpful and friendly he even phoned me to find out exactly where we were waiting …. He didn’t mind taking my mobility scooter on board he put it on and took it off at ou... See more
Company replied
Outgoing journey:- Easy to book. Confirmed beforehand. Turned up on time. Got us to our destination as planned. Return journey:- As above, easily contactable as was ready a little earlier than... See more
Company replied
Company details
About Gett UK
Written by the company
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Contact info
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., United Kingdom
- customercare.uk@gett.com
- gett.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gett UK
Dear Customer,
Thank you for taking the time out of your day to leave such positive feedback!
We are pleased to hear that you found our service reliable and that your driver arrived within minutes. Providing a fast and dependable service is at the heart of what we do, and it’s great to see this reflected in your experience.
We look forward to welcoming you back on board soon.
Kind regards,
John Mc
Gett UK
Great app & service
Using Gett was super simple, the cab was located quickly and the driver excellent.
December 31, 2025
Reply from Gett UK
Dear Anonymous,
Thank you for sharing your feedback.
We are thrilled to hear that you found using Gett super simple for you and that your cab was located quickly. It is also great to know that your driver provided excellent service.
We look forward to welcoming you back on board for another journey soon.
Kind regards,
John Mc
Gett UK
Very efficient service
Very efficient service, drivers very friendly, i felt safe as a woman
January 1, 2026
Reply from Gett UK
Dear Amandajo,
Thank you for taking the time to share your feedback with us.
We are so pleased to hear that you found our service very efficient and our drivers friendly. Most importantly, we are glad that you felt safe during your journey.
Safety is a core priority for us, and providing a secure environment—especially for women travelling alone or at night—is one of the many reasons why the Black Cab remains a trusted choice.
We look forward to welcoming you back on board for another pleasant journey soon.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Customer,
Thank you for taking the time to leave such a kind review.
We are delighted to hear that your driver was very helpful during your journey. Our drivers take great pride in their professionalism and service, so it is wonderful to know that this made your experience a positive one.
We look forward to welcoming you back on board again soon.
Kind regards,
John Mc
Gett UK
Very straight forward to use my first…
Very straight forward to use my first time . Excellent return journeys with very courteous drivers . Thank you
January 1, 2026
Reply from Gett UK
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are so pleased to hear that your first time using Gett was both straightforward and simple. It is also wonderful to know that you had excellent return journeys with very courteous drivers. Providing a seamless and high-quality experience from start to finish is exactly what we strive for.
We hope to welcome you back on board for many more journeys.
Kind regards,
John Mc
Gett UK
Very very expensive was adding 50%…
Very very expensive was adding 50% charge to the cab fare
September 11, 2025
Reply from Gett UK
Dear Gary,
Thank you for taking the time to share your feedback.
I am sorry if you felt the price of your journey was high.
After reviewing your account, I can see that your last ride was in September 2025. To clarify the costs, a High Demand fee of £2.00 was applied to that journey.
We aim for maximum transparency in our pricing, which is why it is always shown in the fare estimate during the booking process. We include a "we're busy" notification and a red lightning bolt symbol specifically to ensure the total is clear before you confirm your ride.
I also noticed that a tip was left for the driver, which I am sure they very much appreciated.
If you have any issues during or after a ride, our UK-based Customer Experience team is available 24/7 to assist. They are available in the app's chat function.
Once again, thank you for your feedback. I will be sure to pass it on to the development team, which is constantly looking for ways to improve our users' experience.
Kind regards,
John Mc
Gett UK
Very helpful and professional.
December 29, 2025
Reply from Gett UK
Dear Malcolm,
Thank you for taking the time out of your busy day to leave such a kind five-star review.
We are delighted to hear that you found our service to be very helpful and professional. Providing a seamless, high-quality experience is our top priority, and it is great to know we met your expectations.
We wish you all the best for 2026 and look forward to welcoming you back on board for another smooth journey soon.
Kind regards,
John Mc
Gett UK
Just two minutes wait on Christmas Day
Just two minutes wait on Christmas Day. Very courteous driver and good proper black cab short cuts home.
December 25, 2025
Reply from Gett UK
Dear Carol,
Thank you for taking the time out of your day to share such a lovely review.
We are delighted to hear that you only had a two-minute wait on Christmas Day. Securing a vehicle so quickly during the festive period is what we aim for to ensure our passengers get to where they need to be without delay.
It is also wonderful to hear that your driver was very courteous and used the proper black cab shortcuts to get you home. This is a perfect example of "The Knowledge" in action, where our drivers' expert navigation ensures the best possible route.
We look forward to welcoming you back on board again soon.
Kind regards,
John Mc
Gett UK
High on customer orientation
Very good customer care. Resolved my request within a very short time.
High on availability. Will again use.
December 25, 2025
Reply from Gett UK
Dear Nitin,
Thank you so much for taking the time out of your day to share your feedback with us. I am sorry to hear that you felt the fare was excessive for the distance covered.
Having looked into the details of your journey, I did want to clarify that our records show the ride was 3.99 miles (essentially 4 miles) rather than the 3 miles mentioned in your review.
It is also worth noting that as your trip took place on Christmas Day, the cost was subject to the regulated holiday tariffs set for the London Black Cab trade. These specific Christmas tariffs are designed to ensure driver availability during the festive period so that passengers can still get across the city reliably.
Please be assured that one of the team is currently looking into the specific profile of this ride for you, and they will be reaching out directly very soon with a full update once they have finished their investigation.
Kind regards,
John Mc
Gett UK
Good driver
Good driver. Communicated well and good chat. Arrived on time. A bit expensive but it was Christmas Day.
December 25, 2025
Reply from Gett UK
Dear David,
Thank you for taking the time out of your day to share your feedback with us.
We are pleased to hear that you had such a positive experience with your driver, and that they were on time, communicated well, and provided some good chat during the journey. Our drivers take great pride in their professionalism, so it’s wonderful to see this recognized.
Regarding the cost, we appreciate your understanding that it was Christmas Day. Fares on this day are subject to specific regulated tariffs and higher demand to ensure we can keep drivers on the road for those who need them during the holiday period.
We look forward to welcoming you back on board for another smooth journey soon.
Kind regards,
John Mc
Gett UK
Driver arrived on time and and was very…
Driver arrived on time and and was very pleasant
December 25, 2025
Reply from Gett UK
Dear Tahir,
Thank you for taking the time out of your busy day to leave such a kind five-star review.
We are delighted to hear that your driver arrived on time and was very pleasant during your journey. Punctuality and a professional, friendly manner are exactly what we strive for at Gett.
We look forward to welcoming you back on board for another great experience soon.
Kind regards,
John Mc
Gett UK
Unexpected higher demand fee
I really want to support black cabs as and when I can and recently received a promo for the app. Given it was Christmas Day and I have a 9 month old baby I felt it could be a good mode of transport. Upon placing a booking there was no indication when requesting a ride for a surge charge due to demand and once the journey was completed a breakdown of the costs indicated a higher demand fee. Had I known when placing the booking I would’ve thought twice as a £15 increase in fare charge is incredibly frustrating. I don’t feel confident in using the app going forward as it doesn’t lay out clearly the breakdown of fare costs to consumers.
December 25, 2025
Unprompted review
Reply from Gett UK
Dear Christina,
Thank you for your review. We genuinely appreciate your desire to support the Black Cab trade, especially on a day as important as Christmas Day, when travelling with a young family.
I am sorry to hear that you found the pricing breakdown unclear. We aim to be as transparent as possible, particularly regarding the High Demand Fee. At the time of booking, we provide several visual cues on the fare estimate screen to ensure customers are aware of the total cost before confirming:
"We're busy" Indicator: The screen displays a message stating "we're busy" and explicitly shows the surge amount.
Red Lightning Bolt: We also include a red lightning bolt symbol (⚡) as an additional visual highlight that high-demand pricing is in effect.
These fees are essential during peak periods—like Christmas Day—to incentivise drivers to be on the road and ensure we can reliably secure a vehicle for our customers.
Due to the anonymous nature of Trustpilot, I am currently unable to locate your account or view your ride profile. However, if you would be happy to respond to our request for information with your account details, I would be more than happy to investigate this ride further for you.
We hope to restore your confidence in the app and welcome you back on board in the future.
Kind regards,
John Mc
Gett UK
The driver was on time and it was…
The driver was on time and it was comfortable ride
December 25, 2025
Reply from Gett UK
Dear Bhikhubhai,
Thank you for your five-star review!
We are delighted to hear that your driver was on time and that you enjoyed a comfortable ride. Punctuality and passenger comfort are top priorities for us, and it is great to see these standards reflected in your experience.
We look forward to welcoming you back on board for another smooth journey soon.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Robert,
Thank you for taking the time to leave a review of Gett.
We are delighted to hear that you found our service fast, friendly, and efficient. Providing a professional, seamless journey is all part of our mission, and it is great to know that our drivers are delivering on that promise.
We look forward to welcoming you back on board soon for many more smooth and reliable trips.
Kind regards,
John Mc
Gett UK
Pleasant driver
December 22, 2025
Reply from Gett UK
Dear Rob,
Thank you for your 5-star review.
We are pleased to hear that you had a pleasant driver. A friendly, professional, and comfortable experience is at the heart of what we do at Gett.
We look forward to welcoming you back on board again soon.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Michael,
We know everyone’s time is precious. Thank you for taking a moment to leave a review.
We are delighted to hear that you found our service safe, clean, and on time. Providing a well-maintained environment and ensuring punctuality are our top priorities, and it is great to know that our drivers are delivering on that promise.
We look forward to welcoming you back on board soon for many more smooth and reliable trips.
Kind regards,
John Mc
Gett UK
£15 “high demand” charge
£15 “high demand” charge
Could have just hailed a cab and not been charged an extra £15. Won’t bother using again
December 11, 2025
Reply from Gett UK
Dear Mr Latawiec,
Thank you for sharing your feedback. I am sorry to hear that you were disappointed by the price difference between your app-booked journey and a hailed taxi.
The additional charge you encountered was a High Demand Fee. These fees are applied during periods of extreme network pressure—such as rush hour—to incentivise and secure a driver for our customers when they need one most, ensuring the reliability of the service.
In this specific instance, despite the high pressure on the system, the fee enabled us to successfully secure a vehicle for you within just three minutes.
We strive to be as transparent as possible with our pricing. At the time of booking, any High Demand Fee is clearly indicated on the fare estimate screen. We provide a "we're busy" notification, display the specific amount and show a red lightning bolt symbol to ensure our customers have the information needed to choose whether to proceed or look at alternatives.
We appreciate your feedback as we work to balance availability with value. Please note that our UK-based Customer Experience team is available 24/7 to support our users throughout their journey.
Kind regards,
John Mc
Gett UK
The price is extremely high compared to…
The price is extremely high compared to other app or if we would find a taxi
December 22, 2025
Reply from Gett UK
Dear Aurelie,
Thank you for sharing your feedback with us. I am sorry to hear that you felt the price was high compared to other apps or hailed taxis.
I would like to explain that during peak periods, we sometimes include a High Demand Fee in our pricing. This is applied specifically during times of high pressure on the system—such as rush hour or major events—this helps us incentivise and secure a driver for our customers when they need one most, ensuring the reliability of our service.
We strive to be as transparent as possible, which is why any High Demand Fee is always clearly indicated on the fare estimate screen before you confirm your booking. We provide this information, along with the "we're busy" notification and the red lightning bolt symbol, to give you the choice of whether to proceed or to look at alternatives.
We appreciate you bringing this to our attention as we continue to work on providing the best balance of availability and value.
Kind regards,
John Mc
Gett UK
Excellent 👌🏾
December 22, 2025
Reply from Gett UK
Dear Marse,
Thank you for your five-star review.
We are absolutely delighted to hear that you had such a positive experience with our service. Providing a professional, reliable, and high-quality journey every time is our top priority.
We look forward to welcoming you back on board very soon for another great trip.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Michael,
Thank you for taking the time to leave a review.
We are delighted to hear that you find the Gett app easy to use and that it works well for your travel needs.
We especially appreciate your comment that Gett is the best for Black Cabs. We take great pride in our heritage of connecting passengers with the world-class expertise and reliability of the licensed Black Cab trade.
We look forward to welcoming you back on board in the near future.
Kind regards,
John Mc
Gett UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.