GHOST Reviews 

1,937
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious, authentic flavors, with many noting how these items enhance their daily routines and taste expectations. Many people commend the exceptional customer service, describing the team as quick, responsive, and highly professional in addressing and resolving any issues or inquiries. Reviewers frequently highlight individual staff members, appreciating their helpfulness, understanding, and dedication to ensuring a positive experience for consumers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, taste, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as exceptional,... See more

Staff

People report positive experiences with staff, highlighting their kindness, professionalism, and helpfulness.... See more

Order

Consumers generally report positive experiences with their orders, often highlighting prompt processing of... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the amazing flavor, taste,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my products after a sale and turned out to be past their Best By date. Reached out to support and in less than 24hrs got a response back. Carlos promptly processed a refund for my full order,... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered several products from pre workout bcaa and nitric oxide. They all taste great and give intense workouts. I ordered from Amazon and received a punctured unsealed package. Carol from custom... See more

Company replied

Rated 5 out of 5 stars

Ok so, product... Cinnabon whey... exactly that..absolutely amazing flavour. Peanut butter Cereal milk...Holy Heavens, best ever flavour of any whey I've ever had. BCAAs tasty, no artifical flavo... See more

Company replied

Rated 5 out of 5 stars

Update: took a bit of time but Tony managed to send a replacement. Flavours on point on Cinnabon! Would recommend. Made my first order after hearing great reviews. However parcel was delivered and... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

GHOST® at its simplest form is the world's first lifestyle sports nutrition brand. the name GHOST® and mantra "be seen" come from that feeling of being behind the scenes and wanting to be heard, wanting to make an impact; we're all ghosts. This is our ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,937)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had an issue with a product - Great service

Had an issue with a product. The team were very quick to assist and i had the issue sorted within a few days. Super happy and couldn't recommend the customer service more.

April 9, 2026
Unprompted review
GHOST logo

Reply from GHOST

We are hyped to hear that our team took care of the issue! Thanks for your support!

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Rated 5 out of 5 stars

Great experience with customer service

Great experience with customer service. Carlos fixed my problem quickly and without any issue. Ghost is the best!

April 8, 2026
Unprompted review
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Reply from GHOST

Thank you for your review, Sam! We've got your back!

Rated 5 out of 5 stars

Had an issue with an order I got from…

Had an issue with an order I got from Amazon and contacted customer support and they were very understanding and helpful and they shipped out a replacement

April 6, 2026
Unprompted review
GHOST logo

Reply from GHOST

We appreciate your support, Lee!

Rated 5 out of 5 stars

Carol was super helpful and responsive

Carol was super helpful and responsive. The AI chatbot mentioned that I was unable to update my shipping address and she was able to successful change the shipping address of my order so I could receive my new 7Up energy case. Excellent customer service!

April 8, 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate you sharing your experience with Carol! Thank you for being a part of the fam, Paul!

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Rated 5 out of 5 stars

Great process

Great process, all questions answered and all problems fixed.

April 8, 2026
Unprompted review
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Reply from GHOST

Thank you for your review, Ryan!

Rated 5 out of 5 stars

Phenomenal experience as always

Phenomenal experience as always! They have been nothing but helpful with one of my replacements, even though they didn't need to. I will always order through them unless I absolutely need something next day.

March 26, 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you, Jeremy! We love to hear that our team was there to help!

Rated 5 out of 5 stars

Goat supplements

Goat supplements, goat customer service. Zero complaints. Shoutout my guy Tony.

April 6, 2026
Unprompted review
GHOST logo

Reply from GHOST

We appreciate you sharing your feedback! Tony is a Legend!

Rated 5 out of 5 stars

Best tasting supplements I’ve ever tried

GHOST is honestly on another level when it comes to supplements.

What impressed me the most is the flavor experience. It doesn’t feel like you’re just taking a supplement — it actually tastes good, which makes a huge difference in staying consistent with your routine.

I’m based in Brazil, and here the market still lacks products that combine both performance and great taste. Most supplements focus only on function, but GHOST delivers both, and that’s a big competitive advantage.

Beyond that, the branding and overall experience of the brand are unique. It feels modern, bold, and different from anything else I’ve seen in the fitness industry.

Definitely one of the most complete supplement brands out there.

March 9, 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for this amazing review, Rafael! We are so happy to hear that you are loving GHOST®!

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Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, extremely quick replies, questions answered, I had an issue which was at no fault of ghosts, but they handled it and resolved it extremely professionally! Excited to try my new flavours of preworkout next week, last one I had was amazing! Tastes 10/10 and really keeps me focused in the gym! Highly recommend!!!!

April 3, 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you’re loving your GHOST®! Thank you for your support, Jay!

Rated 5 out of 5 stars

Love all of the Ghost products

Love all of the Ghost products! I recently purchased a full case of energy drinks and I forgot to apply my 20% off code at checkout. I messaged the Ghost team and asked if it was still possible to apply and by the next day they processed my discount and made sure I was taken care of. I already love Ghost but I am now a fan for life! Thanks Ghost squad!

April 2, 2026
Unprompted review
GHOST logo

Reply from GHOST

Hey Jacob, thank you for this epic review! Welcome to the GHOST® Fam!

Rated 5 out of 5 stars

Sorry quick easy fix!

Super quick and easily fixed my issue! Carol was great!

April 2, 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you had a good experience with Carol, she's a rockstar!

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Rated 1 out of 5 stars

I placed an order for a bundle of 2…

I placed an order for a bundle of 2 whey proteins and a shaker. After hearing nothing for 10 days, I chased them up myself. The response I finally received claimed two of my protein flavours ordered were out of stock — except the flavours they mentioned weren't even the ones I ordered. A basic error that suggests nobody had actually looked at my order properly.

After nearly two weeks had passed with zero progress, I requested a full refund. Simple enough, you'd think. It wasn't. When the refund eventually came through, it was processed in dollars — despite the fact I paid the amount returned in euros. As a result, I'm still out of pocket.

To summarise: a 10-day wait for a response I had to chase, incorrect information about my order, weeks of no progress, and a refund that still left me short. At no point did I receive a proactive update or any attempt to make things right.

I'd strongly recommend looking elsewhere.

April 2, 2026
Unprompted review
GHOST logo

Reply from GHOST

Hey Stephen, Lauryn, Customer Support Manager here! Thank you for sharing your feedback, and we apologize for the issue! We are very happy to hear that your order was refunded - not to worry, it will be returned in Euros, not US Dollars! As for the issue with stock, we want to apologize again for the inconvenience, and assure you that we are committed to improving this. Stay Legendary!

Rated 5 out of 5 stars

Always feeling energized when I drink…

Always feeling energized when I drink my ghost. The company is doing great with the flavors I tried the new grape cranberry it was great!

March 30, 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate your feedback, Micah! Stoked to know you are loving GHOST® ENERGY x WELCH'S® | GRAPE-CRAN!

Rated 5 out of 5 stars

Order Cancelation

I mistakenly placed two orders and only needed to keep one. Contacted support and they immediately allowed me to cancel one of the orders with no issue, even when I was past the cancelation time. Very fast response and no issues!

March 26, 2026
Unprompted review
GHOST logo

Reply from GHOST

We've got your back! Thank you for being part of the fam!

Rated 5 out of 5 stars

Quick response

Had amazon order for amazons review program amazon wasn't really able to help. Amazon sent wrong package, i tried the customer support page for product support that takes you to ghost, and had a quick response within a minute or so, haven't tried the protein powder yet but can say im impressed with the customer service.

March 26, 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you had a good experience with our team! Thank you, Steven!

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Rated 5 out of 5 stars

The customer service is amazing

The customer service is amazing. I love the products especially intra and bcaa they make me feel good and taste great. The energy drinks are next level and the protein powder is amazing. Carol is pretty awesome also her customer service was quick and very professional

March 25, 2026
Unprompted review
GHOST logo

Reply from GHOST

We agree GHOST® INTRA is epic, Daniel! We love to hear that Carol was there to help with your needs! Stay Legendary!

Rated 5 out of 5 stars

I had an issue with my delivery

I had an issue with my delivery. Customer support was great help and resolved the issue. Can’t wait try this protein. I’m hearing it’s the best tasting on the market.

March 23, 2026
Unprompted review
GHOST logo

Reply from GHOST

We appreciate your support, Martin! Welcome to the GHOST® Fam!

Rated 5 out of 5 stars

Carlos was awesome

Carlos was awesome! He reached out to me after pur chat was ended do to my time out as I was away for too long. He helped me quickly and efficiently. BOOM

March 25, 2026
Unprompted review
GHOST logo

Reply from GHOST

Carlos is a rockstar! We are pumped to know that he took care of it, Clayton!

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