The rolling monthly contract is at a great price with generous call, text and data allowance. The only downside is, when compared to some other providers, the meagre allowance of 5gb data whilst in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having been a Giffgaffer for several years I have always found it straightforward and easy to use. It would of course be better if you could phone someone but then that is why the costs are so reasona... See more
I'm very satisfied with the service I get from Giffgaff. I am aware that it piggybacks on the O2 network but I sometimes get a better signal than my wife who uses O2. My feeling is, Why pay more for l... See more
With Giffgaff for almost 10 years and really don't have any issues with them. Friendly contact support is always a text away also for the added benefit is the way to communicate with other customers i... See more
Company details
About giffgaff
Written by the company
Why giffgaff?
Are you on giffgaff or something? We’d hate for you to miss out.We do connectivity our own way, offering flexibility and great value while doing good for people and the planet.
We put the power back in our members’ hands, with flexible plans for all. From mobile to broadband we keep you connected with a plan that’s right for you. And you can change it up each month if you fancy.
We’re powered by the O2 mobile network, so you’ve got 4G and 5G at your fingertips. And with Virgin Media as our broadband install provider, you can get connected in whatever way suits you. If you’re looking for the perfect partner for your mobile plan, we’ve also got a top notch range of new and refurbished phones to choose from.
But our goodness doesn’t stop there. This is connection powered by purpose. As a certified B Corp, we’re legally bound to put people and planet first. Fair. Transparent. Responsible. That’s connection worth switching for.
So why join?
Great value, flexible mobile plans packed with data. And simple, flexible broadband that works for you. What’s not to like? Visit us online today.
Contact info
Belmont House, Belmont Road, UB8 1HE, Uxbridge, United Kingdom
- giffgaff.com
3.9
Great
31K reviews
No recent history of asking for reviews
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Very Bad Customer Support Can Not Be Contacted
Can Not Contact Customer Support
I bought a phone from the in May, it developed a fault near end of June as I was going on holiday. I have come back and spent an hour on their website trying to contact them through there chat bot and trying to speak with an agent, total joke just takes you round in circles. They have no contact number and no direct email address to get in touch with them, If they do have any of these things then they should make them easy to find.
July 8, 2026
Unprompted review
Bad signal in some areas
My experience is not that bad but my problem is how the network goes off completely in some particular areas which prevents me from work
July 3, 2026
Unprompted review
for three months have tried to stop…
for three months have tried to stop monies stolen by this company on one of my mobiles they simply ignore all the time so hopehully the now will get the message to stop stealing monies from my bank
July 8, 2026
Unprompted review
Absolutely rubbish
Absolutely rubbish. 15 GB for £10 so no saving there. Month 1 fine. Used up all data. Topped up said successful, the next morning balance went to zero & said I've used all my credit up ??? What 15 GB in about 10 hours.. no customer service.. no one to help me.. forget it.. stick your lovely jubbly smart arse comments where the sun doesn't shine and get some proper customer service... Lebara here we come
July 8, 2026
Unprompted review
Never any problems always helpful and…
Never any problems always helpful and they give great guidance. I even got my brother to change from another company to Giffgaff and he is really happy. So thank you
July 6, 2026
Unprompted review
Simply the best better than all the rest.
Giff Gaff is still the best for me in the 13 + years I have been with them me and my family are all on giff gaff and still love it. REASON: no contract unless you chose not forced into. Main thing i like is you are in control with your goodie bag . I hate subscriptions and is a turn off to me . Giff Gaff is also a friendly service and a great place to buy new or refurbished phones, I have done both in the 13 years I have been with Giff Gaff . Love the company and Giff Gaff don't stop what you are doing right putting the customer in control. Hope to have many more years with you 100% pleased
Top notch service in my opinion unlike other restrictive companies, please keep doing what you do best being number one in my opinion. Kind regards Steve M.
July 7, 2026
Unprompted review
Give GiffGaff a Go......
Great pricing. Keep you well informed and recommend the best plan for you.
Give giffgaff ago....go on... Great....
July 7, 2026
Unprompted review
GifGaf is a great service
GifGaf is a great service, it does everything I need from a mobile phone service.
July 5, 2026
Unprompted review
As I only pay £6 a month, I am very satisfied with the service you provide and I am happy to stay with giffgaff for the foreseeable future.
As I only pay £6 a month, I cannot complain about the service you provide and I am happy to continue with giffgaff
July 7, 2026
Unprompted review
Have been with giffgaff for 14 years…
Have been with giffgaff for 14 years now, not anymore, I have been without any phone signal for 6 days now, cannot make phone calls or receive sms messages the O2 mast near me has been down... I am currently stuffed, and yes, wifi was not enabled, the other issue is, I cannot log into my giffgaff account, as I cannot receive sms messages to input the code to log on... The bigger picture here is that, you lose everything if the masts go down, no mobile banking etc etc... Crazy so beware!
July 1, 2026
Unprompted review
The customer is in easy control month…
The customer is in easy control month by month to choose a bundle that suits. The company will message and let you know if you can make savings on a cheaper plan based off your previous use. Today it’s refreshing they do that for the customers instead of taking extra money from them. Recommend!
July 7, 2026
Unprompted review
Great service and no ties to any…
Great service and no ties to any contracts and gives a good amount of internet data for less
July 6, 2026
Unprompted review
Giffgaff does everything that I need.
July 6, 2026
Unprompted review
All cool and good
July 6, 2026
Unprompted review
Keeping in touch
I am always able to text or ring people and not have to worry about money.
July 6, 2026
Unprompted review
Great communication & great pricing.
Great communication & great pricing.
July 6, 2026
Unprompted review
I'm so impressed with my mobile network…
I'm so impressed with my mobile network experience lately! 😊 It truly feels like a community where customers are at the heart of everything. I've found their approach to be incredibly refreshing and supportive. It's wonderful to be part of something so customer-focused. I highly recommend checking them out if you're looking for a change!
July 5, 2026
Unprompted review
I’ve been with Giffgaff since 2014
I’ve been with Giffgaff since 2014.
I’ve always been more than happy with the service from the time I got my first SIM to changing to eSIM. The community has been very supportive when I’ve needed it. On the odd occasion I’ve required an agents help replies were within in 24hours max, usually much more quickly.
In short great service, great price. Highly recommended
July 5, 2026
Unprompted review
Very easy to use
Very easy to use. Renews each month can change plan or even leave whenever I want and for a good price
July 5, 2026
Unprompted review
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