Giftarama Design 

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Rated 1 out of 5 stars

I am reluctant to give this company one even star. I complained about the quality of goods I received and they never even sent me a reply to my emails or letter. Steer well clear of this shambolic out... See more

Rated 2 out of 5 stars

Ordered birthday personalised pencil case as gift on 29.12.12 , money taken from account on 2.1.13. Still awaiting for delivery , no response from email enquiry and not answering phone/ saying offic... See more

Rated 1 out of 5 stars

Order a laptop sleeve and ipad cover on the 11th December 2012, website promised all orders would be received in plenty of time for christmas. I requested a preview of the items before despatch... See more

Rated 1 out of 5 stars

After paying for 1st class over two weeks ago I finally receive the gift I was going to give my father for Christmas, an iPad case with a personal photo of our dog. Only to find that the photo is ap... See more

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Rated 1 out of 5 stars

Disgraceful customer service item not recieved in time for christmas

Order a laptop sleeve and ipad cover on the 11th December 2012, website promised all orders would be received in plenty of time for christmas. I requested a preview of the items before despatch and despite multiple emails and a phone call I never got it. Items were sent by first class post on the 21st December even thought royal mails last posting date was the 20th !

It is now Christmas Eve and still no delivery very bad customer service and I now have to go and buy two other gifts due to them not being despatched on time.

Will defintly not be ordering again.

December 24, 2012
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Rated 2 out of 5 stars

not very good communication

i have ordered a personalised chopping board. I ordered on 3rd dec. When i ordered i asked for a proof of the design. It is now 18th dec and i have received no proof. No chopping board. I have emailed twice with no response. They are not taking telephone calls i now highly doubt i will get this item which is a christmas present. Im extremely annoyed at the lack of customer service from this company. They take ypur money and give u no service at all. Will defibiately not use again.

December 18, 2012
Unprompted review
Rated 3 out of 5 stars

Bit of a mix up from both sides

My experience so far hasnt been good. I placed my order 11 days ago, the took the money but still havent indicated how long my order will take. I tried to ring the number but its just an answering machine and i have emailed them twice but recieved nothing back. Im more annoyed at the fact my 10 year old son has used his own money to pay for the gifts for his sisters, and the fact they are advertising garenteed christmas deliever if you order before the 12th december.

However since i origionally posted this reveiw i have recieved email confirmation that the compant where having techinical difficulties with their emails and that they have recieved an overload of orders so i am amending this review. They have assured me i will recieve them tomorrow so this i am pleased with. I will use the company again but i think ill order a little bit further in advance. being new to online shopping i was unsure of a feew things but since the comapny have solved their emails out the service has be excellent and the fact i will recieve my goods in time for christmas makes me a very happy mum. Thank you giftarama for you excellent customer service today. Im looking forward to recieving the product tomorrow.

Recieved my product 13/12/12 excellent quality, will use the company again just give myself a little more time for the delivery.

December 10, 2012
Unprompted review
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Reply from Giftarama Design

We have just replied to your email earlier this evening - we have been having problems with our emails which has only just become apparent after the first review was posted earlier.

All orders are taking longer to process as we have seen a massive increase in sales due to Christmas being our busiest time - as you have already noticed yourself we have had to put a stop to orders on the 12th otherwise we would not be able to get everyone's order out in time for Christmas.

We had sent out emails apologising to everyone for the delays and assuring that EVERYONE that has ordered before 12th December WILL DEFINITELY get their orders before Christmas - but obviously with our email problem nobody has received them :(

Rated 5 out of 5 stars

Fab personalised boys keyrings!

The key rings were just what i was looking for as gifts for 12 boys for my son's Party. Any queries i had were responded to by email very quickly which helped the ordering process and they arrived very promptly. Really pleased with them!

March 15, 2011
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Rated 3 out of 5 stars

Good Product, Poor Customer Service

I ordered a floral personalised laptop cover from Giftarama, and I was quoted a 5-7 working days delivery. This meant that the cover would arrive to me in plenty of time to give as a birthday present. However, 7 working days passed and still no sign of the delivery. So I contacted the staff via email and it took them at least a day to get back to me. They explained that the 5-7 working days applied to the length of time it took to make my order to specification and that my order should, instead, be with me in a couple of days.
I waited again, and still no sign of the cover, and it was getting dangerously close to the date that I needed it for. I emailed again, but realising that it could be some time before they got back to me, I rang the hot line number instead. Three times. No one answered. I left 2 voicemails. Straight after the second voicemail I noticed that my order had been despatched...! Someone later rang me and left a voicemail explaining that my order should be with me the next working day.
Luckily the laptop cover came in time for me to give it to my sister for her birthday. It is lovely, and she was thrilled.
Regardless of the kerfuffle, I would order from this company again...only this time, a long way in advance!!

March 10, 2011
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Rated 5 out of 5 stars

Lovely personalised item A**

I have made several purchases from giftarama recently all of them being personalised aprons for my daughters friends. i let my daughter look at the designs then choose which one for her friends. they have all arrived in good time and i am please with the quality of the apron and the printing. i have ordered 3 so far and am about to order 2 more. definately think this will be the present of choice for her friends this year and super value at £7.50 too.

March 10, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic lunchbox!

Really pleased with my daughter's personalised lunchbox. It's sturdy and so easy to clean unlike the fabric type. It arrived quickly after I ordered it too.

March 10, 2011
Unprompted review

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