My experience was top-notch it was so easy and when my friend received her gift she was so happy so we were both happy 😊 I would definitely received this company to anyone The delivery service wa... See more
Company replied
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See what reviewers are saying
It is a great way to be able to get something nice sent to your family overseas for their birthday. However, I wish I hadn't ordered it so early as it was sent out almost immediately even though I cho... See more
Company replied
AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... See more
Company replied
Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... See more
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Company details
Written by the company
We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.
Contact info
Mount Wellington, 1060, Auckland, New Zealand
- info@giftloft.co.nz
- giftloft.co.nz
4.6
Excellent
259 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from The Gift Loft
Thank you for sharing Elaine. We were delighted to assist you with this special birthday gift giving experience. We hope to assist you again in the future! The Gift Loft Team x
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Reply from The Gift Loft
Yay! We loved hearing that your daughter's reaction was a happy one! Thank you for sharing Maxine! We would be delighted to assist you again in the future. The Gift Loft Team x
Daughter loved it said the gift box was…
Daughter loved it said the gift box was lovely
March 15, 2026
Reply from The Gift Loft
Thank you for your sharing and for placing an order with us, we were delighted to assist you with your gifting needs! We hope to assist you again in the future. The Gift Loft Team 🎁
My experience was top-notch it was so…
My experience was top-notch it was so easy and when my friend received her gift she was so happy so we were both happy 😊
I would definitely received this company to anyone
The delivery service was awesome
March 19, 2026
Reply from The Gift Loft
Absolute pleasure to assist you Fay! Thank you for trusting us with your gift giving requirements. We were delighted to be involved in this special and significant gift giving experience and we hope to assist you again in the future.
service online was great and prompt…
service online was great and prompt .Parcel arrived beautifully gift wrapped .
March 10, 2026
Reply from The Gift Loft
Thank you for your lovely review Sue, we were delighted to assist you with your recent gift giving experience. Thank you for ordering with us, we would love to assist you again in the future. PS We love gift wrapping, it's our happy place! 🎁
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We chose this company because the goods…
We chose this company because the goods in the pack looked perfect for a 19 yr old girl. She seemed very happy worth the gift
March 9, 2026
Reply from The Gift Loft
Thank you for sharing your experience with us Marilyn, we were delighted to assist you and hope to again in the future. PS we love the gift you ordered it's one of our favourites!
Everything went through easily and it…
Everything went through easily and it worked well . The gift was good quality and just what we wanted .
February 11, 2026
Reply from The Gift Loft
Thank you for sharing with us April, we were delighted to assist you with this special gift. We are so glad to hear the gift suited your requirements. We hope to assist you again in the future. The Gitt Loft Team
Sent too early
It is a great way to be able to get something nice sent to your family overseas for their birthday. However, I wish I hadn't ordered it so early as it was sent out almost immediately even though I chose the date near to the birthday so it was a month early. He was very pleased with the item though and as I haven't been able to see it I can only take his word for that. However, I thank them now for taking note of my review so well and replying to it kindly.
February 10, 2026
Reply from The Gift Loft
Thank you for your honest feedback, Iris. We were delighted to assist you, perhaps a little too enthusiastically. We are sorry for the early delivery and thanks for bringing this to our attention, we are reviewing the process with the team. While it may have been an unexpected early surprise for your gift recipient, we’re glad to hear it was warmly received. We hope to assist you again in the future. The Gift Loft Team
Reply from The Gift Loft
Thank you for your kind words Sarah, we were delighted to assist you with this gifting experience. We look forward to assisting you again in the future! 🎁
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Easy to navigate website
Easy to navigate website. A good choice of products. Delivery is to be commended as it’s always on time.
October 12, 2025
Reply from The Gift Loft
Thank you once again for choosing to shop with us, Mary. It’s always a pleasure to help you find the perfect gifts. We’re thrilled to hear that our website, products, and timely delivery meet your expectations. A happy customer = A Happy Gift Loft Team - thank you
A company that really cares! ❤️
The gift basket was perfect! There was so many options, something for every occasion. The company followed up on all my requests and even let me know that the delivery had been done!
October 14, 2025
Reply from The Gift Loft
Thank you for your kind feedback, Helen. We're committed to delivering thoughtful service to our customers and look forward to supporting your future gifting needs. 🎁❤️
The gift was sent to my niece after…
The gift was sent to my niece after surgery and the reports back were it was well presented and a lovely surprise - the loaf is delicious
September 3, 2025
Reply from The Gift Loft
🥰Thank you for your review Sandra! We are delighted the Auntie Jodi's Gingerbread Loaf was enjoyed - it's a favourite morning tea option and it smells so good coming out of the oven. We hope to assist you again when the next gifting opportunity presents itself.
Reply from The Gift Loft
Thank you, Shabeen, your kind words mean the world to us. We're passionate about what we do, and it brings us so much joy to know our gifts were received with such appreciation. We hope to assist you again in the future. :)
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Very good service to use from UK to get…
Very good service to use from UK to get presents delivered in New Zealand
August 20, 2025
Reply from The Gift Loft
Thank you, Duncan! It was a pleasure assisting you. We absolutely loved your choice—the jute picnic hamper is a crowd favorite and always a hit! We look forward to assisting you again sometime soon.
Slow and overpadded
1. Too much padding, not enough gift.
2. Get a new courier. I ordered the gift on 17 Aug. It arrived on 21 Aug but the courier didn't ring our front doorbell or text or email, just left a card on the front porch. When I went to re-schedule delivery, they couldn't deliver until 25 Aug, the day of the birthday and 8 days after the order. Not good enough
August 17, 2025
Reply from The Gift Loft
Hi Pat, thank you for taking the time to share your feedback - it is appreciated.
We can confirm your order was received on August 17, with a preferred delivery date of August 21. To meet this request, as you have noted, a delivery attempt was made on the 21st. At time of delivery there appears to be insufficient communication from the courier, which will be included in our review of supplier services. Thanks for bringing this to our attention.
Birthday gift basket ordered from Australia
Ordered a gift basket for mum's birthday from Australia. I feel like the it was good value for the amount of things in there and the delivery turned up on her birthday as scheduled. She was very surprised and happy with the gift.
August 10, 2025
Reply from The Gift Loft
Thank you Leo, we were delighted to assist you with your gift giving experience. We are happy to hear it was a lovely surprise for your Mum. We hope to assist you again in the future. 🎁🥰
The customer service was outstanding
The customer service was outstanding. I wanted to swap out one of the items in a gift basket, so emailed support. Straight away I got a reply, and said they would watch for my order and swap as requested. Everything was so easy. The basket itself was wonderful, and my daughter was delighted. Overall, a lovely shopping experience!
August 11, 2025
Reply from The Gift Loft
Thank you Barbara, it was an absolute pleasure assisting you, and we are delighted to know your gift-giving experience was so positive. Your lovely feedback is deeply appreciated, and we sincerely look forward to the opportunity to assist you again in the future. PS we are so happy to hear your daughter was delighted with the gift you chose, it's one of our teams fav gifts too! (even with the choc swap out)
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Brilliant service, thank you!
Absolutely fabulous service received from The Gift Loft.
Couldn't believe my order was delivered on the day requested and beautifully packaged.
I would recommend this company to anyone who is looking for that something different for a person who's hard to buy for!
July 29, 2025
Reply from The Gift Loft
Thank you so much for your kind words, Jane! We're thrilled we could help make your gift-giving experience special. 🎁 It was a pleasure assisting you, and we look forward to helping you again in the future!
Reply from The Gift Loft
Thank you Lorna, we were delighted to be able to assist you. Thank you for using our gift giving service. We hope to assist you again in the future. 🎁
Great service and delivery was on time…
Great service and delivery was on time and excellent. Thank you Gift Loft.
July 27, 2025
Reply from The Gift Loft
We're so glad to hear you're happy, Lono! Thank you for choosing our gift-giving service—it was truly a pleasure to be part of your gift-giving experience. We look forward to helping you again whenever the occasion calls for it. 🎁
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