The Gift Loft Reviews 

277
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... See more

Company replied

Rated 5 out of 5 stars

AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... See more

Company replied

Rated 4 out of 5 stars

First all they received my order on Friday but did not dispatch it until Tuesday and the person did not receive it until Wednesday. They should not mention same day delivery if it takes them 4 days. S... See more

Company replied

Rated 5 out of 5 stars

I live in Australia and I use Gift Loft to sent a birthday present to my Mum in Auckland every year. She absolutely loves the gift baskets. I think they are good value and the communication throughout... See more

Company replied

Company details

  1. Gift Basket Store
  2. Gift Shop
  3. Online Food Ordering Service

Written by the company

We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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4.8

All reviews

(277)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Le Creuset Stackable Ramekins & Chocolate Mousse Dessert

A lovely gift and great value including fast delivery made this online order special

June 4, 2025
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Reply from The Gift Loft

We appreciate your review - thank you for letting us assist you on this gift giving occasion. The Le Creuset Ramekins are our teams favourite gift too! So stylish + sweet treats, all the good things!

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Rated 5 out of 5 stars

Absolutely wonderful experience

The shopping experience was easy and straightforward. What really impressed me was the feedback from the company. I could tell that they were passionate about providing a wonderful experience for customers.

The gift arrived on time, the packaging was beautiful and clean and it even smelled phenomenal.

I would truly suggest this company any day of the week!

January 3, 2024
Unprompted review
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Rated 4 out of 5 stars

Just hoped faster service and fancy packaging

First all they received my order on Friday but did not dispatch it until Tuesday and the person did not receive it until Wednesday. They should not mention same day delivery if it takes them 4 days. Secondly I hoped they packaged it fancy way because it looked like 6 items in a basket, basket looked very empty the way it was packaged. Was very disappointed but I hope the taste was good. I am giving them benefit of the doubt since I know NZ been having lots of rain - weather wise, not sure.

March 4, 2023
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Reply from The Gift Loft

Thanks Latika. As per my email to you we do not advertise same day delivery. It is same day dispatch if we receive your order by 2pm Mon-Thurs and 11am on Fridays. We received your order on Saturday and dispatched it as early as possible which was Monday and it was delivered on Tuesday the 7th. Possibly the recipient didn't find it outside their door until Wednesday. The product in the basket was exactly as per the online image.

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Rated 5 out of 5 stars

Your website is very easy to follow and…

Your website is very easy to follow and well presented.
The tracking link was also easy to access and once I clicked on the linked it showed me where my package was and I did not have to do anything else.

My package was delivered on the day requested. Thank you!

February 28, 2023
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Reply from The Gift Loft

Thanks so much Soana!

Rated 5 out of 5 stars

Quick

Quick, easy, good info and lovely products

February 16, 2023
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Reply from The Gift Loft

Thanks Nichole!

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Rated 4 out of 5 stars

I originally gave them a 1 star as the…

I originally gave them a 1 star as the gift had not been received, however it was at the time of cyclone Gabrielle and it did turn up. Irt was just unfortunate timing when I ordered it. They have a wonderful choice of gifts which made it easy for me to find something. Thanks guys

February 14, 2023
Unprompted review
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Reply from The Gift Loft

Since updated by Toni:
I originally gave them a 1 star as the gift had not been received, however it was at the time of cyclone Gabrielle and it did turn up. Irt was just unfortunate timing when I ordered it. They have a wonderful choice of gifts which made it easy for me to find something. Thanks guys

by Toni Sullivan

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Rated 5 out of 5 stars

AMAZING Service!!

AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She suggested some gift items and she delivered a superb gift hamper at the time I had requested. Thanks a million Karina/Giftloft, the gift was a lovely & much appreciated surprise.

February 8, 2023
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Reply from The Gift Loft

Thanks so much for taking the time to write a review for us Linda. Glad the gift was well received :)

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