Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... See more
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Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... See more
Company replied
My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... See more
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... See more
Company replied
Company details
Written by the company
We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.
Contact info
10-11 Post House Wynd, DL3 7LU, Darlington, United Kingdom
- 0800 6250625
- mail@gillianarnold.com
- gillianarnold.com
2.4
Poor
147 reviews
Hasn’t replied to negative reviews
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Absolutely lovely experience from start…
Absolutely lovely experience from start to finish. Beautiful shop, and exceptionally helpful and kind personnel. Thank you!
February 11, 2022
Unprompted review
Reply from Gillian Arnold
Catherine, thank you for taking the time to review the service you experienced at our Bishop Auckland shop. It is great to hear that you had an excellent all round experience!
We look forward to you shopping with us again.
Gillian Arnold Customer Service
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Absolutely beautiful
The floor lamp is absolutely beautiful. It looks great when illuminated and also when the light is off. The quality of the finish is excellent and we were also kept well informed about dispatch and delivery.
February 4, 2022
Reply from Gillian Arnold
Thank you for taking the time to review us Catherine.
It is great to hear you had an excellent all round experience! We hope you continue to enjoy your Tropical Sunshine floor lamp as it brings warmth to your home. We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service
Very slow delivery
I'm not sure why it takes 19 days to receive a gift voucher when I've paid the compulsory £6 for tracked 24 hour delivery.
I chased twice and received a quick reply, but it didn't speed up the delivery!
January 30, 2022
Reply from Gillian Arnold
Stacey, thank you for taking the time to review our service. We are very sorry to hear about the frustrations you experienced with this purchase. Our management have arranged for the £6 postage to be refunded to you today. We are reviewing our service on gift vouchers as a priority due to your experience. We do hope you will continue to shop with us again in the future. Gillian Arnold Customer Service.
Kintsugi workshop
I attended a Kintsugi workshop at Gillian's and thoroughly enjoyed her friendly and kind ways. Teas and biscuits kept us going and all of us had managed to create a piece of art at the end of the evening. Well worth it.
I booked the workshop not on Gillian's website and was charged an additional £6 for postage... So best to go on the official website.
January 27, 2022
Unprompted review
Reply from Gillian Arnold
Thank you for taking the time to review Gillian’s new Kintsugi workshop. It is great to hear how much you enjoyed the evening!
We do hope you will attend another workshop in the future.
Gillian Arnold Customer Service
floor lamp
I like my floor lamp, but feel it is overpriced, happy with communication and delivery
January 24, 2022
Reply from Gillian Arnold
Valerie, we are pleased to hear that you have been happy with our service on this occasion.
Thank you for taking the time to review us.
We appreciate your feedback on pricing. Gillian’s floor lamps are handmade to order and are produced locally in County Durham.
We hope that you will consider shopping with us again in the future.
Gillian Arnold Customer Service
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Beautiful and very novel
Such beautiful coasters. Along with our GA floor lamps and cushions they bring the garden into our conservatory
January 22, 2022
Reply from Gillian Arnold
Susan, thank you for reviewing us.
We are so pleased to hear how much you love your Aqua Magna Gillian Arnold coasters and how well they go with your other purchases from us. Keep enjoying your garden conservatory!
We are very much looking forward to you shopping with us again in the future.
Gillian Arnold Customer Service.
Botanical-inspired earrings
Botanical-inspired earrings
Love these earrings ... I was given some and have bought more as presents!
January 14, 2022
Reply from Gillian Arnold
Thanks for taking the time to review us Judith. It is great to hear how much you love your Gillian Arnold earrings. We very much look forward to you shopping with us again in the future. Gillian Arnold Customer Service.
We love our new lamp
We love our new lamp, really quirky and beautiful. Very quick and efficient service.
December 29, 2021
Reply from Gillian Arnold
Thank you Cristian for reviewing our service and your new lamp. It is great to hear that you had excellent service and that you would very much recommend Gillian Arnold to others. Gillian Arnold Customer Service.
Reply from Gillian Arnold
Carole, thank you for taking the time to review Gillian’s floor lamp. It is great to hear that it is even better than what you were hoping for! Gillian Arnold Customer Service.
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Reply from Gillian Arnold
Thank you Katie for your feedback. We are so pleased to hear that you love your light and Gillian’s wallpaper! We look forward to you shopping with us again in the future. Gillian Arnold Customer Service.
Beautiful
Really love my cushions they add vibrant colour to my room. When I move house I will definitely buying a chair.
December 24, 2021
Reply from Gillian Arnold
Thank you Lorraine for taking the time to review Gillian’s cushions you purchased. Great to hear you will also be buying one of our chairs! Gillian Arnold Customer Service.
We have purchased a deck chair
We have purchased a deck chair. Very pleased with the quality and the fabric looks great. The matching cushion sets it of. The service we received from the first time we visited the Bishop Auckland shop to the home delivery, has been first class. Thank you. Will be purchasing from you again.
December 15, 2021
Unprompted review
Reply from Gillian Arnold
John, thank you for your feedback. We are so pleased to hear that you had outstanding service in our Bishop Auckland shop and you will be shopping with us again in the future. Gillian Arnold Customer Service.
Great store
Great customer service and beautiful products. Helped us match our preferred lamp shade with the various lamp stands in store.
November 20, 2021
Unprompted review
Reply from Gillian Arnold
Thank you, Tricia, for taking the time to review our products and service.
We very much value your feedback and are pleased to hear that you had an excellent all-round experience.
Gillian Arnold Customer Service
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I recently purchased 2 lampshades from…
I recently purchased 2 lampshades from the Darlington branch.
I had purchased a pair of tables lamps privately but a couple of components were missing.
The staff, Charlie, Muhammad, Kevin and Gillian herself were wonderful. Charlie threw in the missing parts at no extra charge.
I'd recommend the company to anyone.
October 12, 2021
Unprompted review
Reply from Gillian Arnold
Dear Phillip,
Thanks for taking the time to review us. We are really pleased to hear that you had an excellent customer service experience.
Thank you for your recommendation of our company and we very much look forward to you shopping with us again in the future,
Gillian Arnold
Absolutely stunning
Just received my order from Gillian Arnold and cannot praise them enough for service, speed and delivery! The items we ordered are absolutely stunning- will definitely be purchasing again from them!
September 14, 2021
Unprompted review
Reply from Gillian Arnold
Dear Karen,
Thank you for taking the time to review us. It is great to hear how much you love the items you purchased from us and that you had an excellent all round customer experience with us.
We are looking forward to you shopping with us again in the future and we wish you well in your new home!
Gillian Arnold.
Bought a deck chair as a gift for my…
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a gorgeous product, individuated and with accompanying cushion. The design is attractive and relaxing with its floral picturing. Tempted to get another to match my wife’s now, maybe in time for Christmas.
September 6, 2021
Unprompted review
Reply from Gillian Arnold
Dear Frank,
Thank you for reviewing Gillian Arnold. It is great to hear that you are looking into purchasing another deckchair for Christmas!
We apologise that the delivery time was much longer than usual. It has been a difficult time for us getting frames delivered due to global shipping problems with summer garden furniture.
We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service.
0800 6250625, mail@gillianarnold.com
www.gilliarnold.com
Called in the shop by chance
Called in to the shop by chance this afternoon and left with a beautiful bush baby floor cushion. The colours are gorgeous and the quality of the products excellent. I will definitely be returning.
August 28, 2021
Unprompted review
Reply from Gillian Arnold
Dear Jane,
Thank you for taking the time to feedback to us about your visit to the Darlington Gillian Arnold store.
We are so pleased to hear that you love the colours of our products.
We hope you really enjoy the floor cushion, and our shop manager, Charlie, very much looks forward to meeting you again.
Gillian Arnold Customer Service.
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Love my new lamp
Ordered a floor lamp on 14th and it arrived on 20th and it’s superb I love it. Very well made and so unusual
August 20, 2021
Unprompted review
Reply from Gillian Arnold
Dear Margaret,
Thank you for reviewing Gillian Arnold.
We are really pleased to hear how much you appreciate the floor lamp you ordered. It also good to hear about your positive delivery experience.
We look forward to you shopping with us in the future.
Gillian Arnold Customer Service.
A beautiful floor lamp.
A beautiful floor lamp.
Good quality craftmanship and it was delivered with a lamp already fitted.
A perfect light for cosy evenings and an eye-catching feature in the day.
August 9, 2021
Unprompted review
Reply from Gillian Arnold
Dear Shan,
Thank you for taking the time to review us.
It is great to hear how much you appreciate the Gillian Arnold floor lamp which our production team handmade for you!
We are grateful for your feedback which we will pass onto our production team.
Do feel free to share your experience on our social media and platforms. We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service. 0800 6250625, mail@gillianarnold.com www.gilliarnold.com
Beautiful lamp
Have just taken delivery of our floor standing Secret Garden lamp and it is even nicer than anticipated. It is beautiful and of great quality, workmanship and materials.
Having received an email advising there might be delays due to COVID I was expecting to have to wait a bit longer for it to be delivered so was really pleased it was delivered in just under 3 weeks.
July 24, 2021
Unprompted review
Reply from Gillian Arnold
Dear John,
Thank you for your glowing review. We are so pleased to hear how much you love Gillian's Secret Garden floor lamp! At Gillian Arnold we are always grateful for customer feedback.
Do feel free to share your experience on our social media and platforms. We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service.
0800 6250625, mail@gillianarnold.com
www.gilliarnold.com
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